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Manager Customer Service

Location:
Jacksonville, FL
Salary:
65,000
Posted:
February 20, 2014

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Resume:

DAVID R. MCDOWELL

**** ****** ****** *** ****** Park, Fl 32065 Phone: 270-***-****

accrg8@r.postjobfree.com

DISTRICT MANAGER

Developed professional, demonstrating 19 years of excellence in district management.

Proven track record of profitability, employee development and store performance in multi-

unit operations. Proficient at needs assessment and problem resolution; quickly identifying

issues and providing appropriate tools to resolve issues, enhance learning and improve

productivity. Respectable, innovative leader; motivating and enhancing team members -

achieving highest potential.

PROFESSIONAL HISTORY

April 2013 to Oct 2013 Marco’s Pizza Jacksonville, FL

District Manager

• Recruited to help build a group of 34 stores within the Jacksonville market.

• Daily oversight of individual stores, approving schedules, approving food orders

• Worked with other executives to develop new stores, which included store design, local store

marketing, equipment ordering, store setup, hiring, and training of entire staff including new store

managers.

(Reason for leaving: In process of developing and company ran out of money to expand)

June 1986 – March 2013 Dominos Pizza Various Locations

(Hired on with Domino’s as a Delivery Driver while in College)

DOMINOS PIZZA 1986 – 2013

DISTRICT MANAGER, Western Kentucky/Southern Indiana (1992 – Present)

Promoted to direct the business operations of 6 stores, $5 Million annual sales volume; ensuring all

corporate policies and procedures are maintained. Provide coaching, mentoring and professional

development to all levels of employees. Lead market development initiatives; analyze data to formulate

plans regarding business direction and identify areas of potential growth and improvement. Travel 50% of

time, covering up to 1,000 miles/week.

Achieved Highest Profitable District Manager (out of 4 District Managers within franchise) –

2007-2012; recognized as District Manager with the highest inspection scores – 2008-2012.

Pioneered effort to identify, recruit and train candidates who exhibited strengths associated with

leaders and would be suitable for future promotions; successfully developed four hourly

employees for promotion to District Managers and three employees who went on to become a

Franchisee.

Developed recognized leaders; Store Managers within district consistently achieved most awards

in the following: highest profit, best inspection scores, lowest turnover and lowest workers

compensation rate. Three Store Managers, within District, recognized as Manager of the Year

(2009, 2010, and 2012); within franchise.

Identified need to track stores’ weekly profits and losses; developed and implemented a P&L

system for store managers. Adopted by over half of company locations; improved profit margin at

each location.

Created new applicant reporting system; reduced application approval turnaround time by 50%.

Recognized employee performance; created awards/incentives programs targeting individual

stores, districts and company-wide.

GENERAL MANAGER, Bowling Green, KY (1986 – 1992)

Charged with overseeing daily store operations; led team of 2-3 Assistant Managers and 20-30 crew

members, analyzing staffing levels to ensure coverage while remaining profitable and maintaining high

level of customer service. Utilized extensive knowledge of business operations in generating reports and

analyzing results, planning and monitoring budgets, devising and executing business plans/operational

goals; resulting in higher profit margins.

Awarded Manager of the Year (regional) and Runner Up – Manager of the Year (national).

Achieved numerous sales awards for 50% Sales Increases for six consecutive months.

EDUCATION

Bachelor of Interdisciplinary Studies; Emphasis – System Management

Western Kentucky University, Bowling Green, KY

Associate of Arts – General Studies, Owensboro Community & Technical School, KY

Certified Trainer – Dominos Pizza (2010)



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