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Customer Service Manager

Location:
Smyrna, GA
Posted:
February 20, 2014

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Resume:

Cherise Gee

**** ******** ***** ********, ** ****4 ell 404-***-*****

Email accrdz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• 10 years Accounting experience, payables, receivables, and management

• 9 years Executive Assistant and personal assistant experience

• 7 years experience using Excel software

• 5 years with Peachtree, MJ Systems, Deltek, QuickBooks and Sun accounting software

PROFESSIONAL EXPERIENCE

2012-present

Cute Tees

Owner

• Graphic design

• Take Orders for t-shirts

• Process t-shirt orders

• Deliver t-shirts

2011-2012

The Granville Group Law Firm

Personal Assistant/Office Manager/Paralegal

• Answer incoming calls

• Open personal injury claims

• Complete client intake information

• Collect medical records

• Create demand letters

• Negotiate client settlements with insurance companies

• Send out thank you letters to clients

• Setup meeting with attorney and clients

• Complete client database

2010-2011

Behind The Scenes

Arise Independent Business Owner/AT & T Customer Service Rep

• Answer incoming calls

• Process payments

• Discuss billing problems and questions with customers

• Credit customer’s accounts due to billing errors

• Make plan changes for customers

• Troubleshoot problems with phones an services

• Escalate customer issues to management when needed

• Activate new phone service

• Cancel services

• Transfer calls to proper departments when needed

• Follow all Arise and AT& T guidelines on all calls

• Take test to stay informed on all new AT & T information

2008-Present

BeHind The Scenes

Executive Assistant/Office Manger

• Merchandiser

• Secret Shopper

• Prepare and inform clients of daily schedule

• Research information for marketing material

• Work directly with company owners

• Prepare data spreadsheets

• Handle and update all email accounts and networking sights

• Enter information into data base

• Transcribed reports for dental office

• Handle expense reports

• File, fax, and email documentation as needed

• Run errands as needed

• Enter company accounting into Quickbooks software

• Send out weekly e-flyer to company contacts

• Event Planning

• Representative and spokesperson for company

• Communicate with all customers

• Quality Assurance Specialist

• Office/Property Manager

• Greet and assist customers

2005-2007

1st Medical Network Atlanta, GA

Accounting Manager

• Reviewed coded and posted to general ledger all vendor invoices an check requests

• Assimilated documentation to support check disbursements

• Acted as a liaison with vendor receivables and payables personnel

• Maintained general ledger codes associated with vendors

• Batched, totaled and coded bank deposit documentation for filing and data entry

• Posted client invoice adjustments and payments based on cash receipts

• Investigated/pursued past due receivables

• Prepared monthly dashboard and other charts of financial activities

• Took deposits to the bank

• Trained new employees on account software and accounting processes

• Supervised one (1) employee

• Worked with outside accounting firm for yearly audits

• Handled process of transferring all documentation and reports for company merge

• Research UB92 and HICFA claims

• Work directly with Blue Cross and Blue Shield with claim payment errors

• Provide customer service to patients with claim questions or problems

2003-2005

S.L. King & Associates Atlanta, GA

Accounting Clerk

• Processed vendor payments

• Prepared and input all invoices

• Handled bank reconciliation

• Handled all full cycle Accounts Payables

• Processed checks for vendor payments along with backup

• Prepared financial spreadsheets in Excel

• Setup new vendors in accounting system

• Made journal entries in accounting system

• Ran monthly aging reports

• Processed payroll reports

• Prepared and reconciled expense reports

• Filed all accounting documentation

• Relived receptionist when needed

• Filed all accounting documentation



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