Christine M. Harold

** ********* **., **** ****, MA 02136 617-***-**** accrd4@r.postjobfree.com

Objective To obtain this position will allow me to enhance my customer service

skills and exhibit my decision-making abilities and has promotion opportunities.

Experience Cafeteria Worker

1/2008 – Current, St. Theresa School, West Roxbury, MA

In my current position I help manage the operation of the school cafeteria, which accommodates an enrollment of (300) students. This is done through (but not limited to) the following responsibilities:

Oversee the safety of the students

Trained in the proper administration of epi pens in the event of allergic reactions

Taking inventory of stock

Cooking for students and making sure food is cooked to proper temperatures

Serving students and making sure all lunches meet state nutritional requirements

Sterilizing utensils and equipment

Maintain work area so that it is constantly within Board of Health standards

Keep logs of refrigeration equipment to ensure they are functioning properly

Independent Tupperware Consultant

10/2005-2008,

I successfully ran my own business for three years.

Leading sales representative for three months

Business solely based on customer service

Ability to answer customers questions and concerns promptly

Keeping track of customers orders

Calling customers to make sure completely satisfied

Resolving customer complaints

Manager, Customer Services

March 1994 – October1997 Stop & Shop, Watertown, MA

Manage the operation of the Watertown, MA bakery. Responsible for the performance of twenty (20) employees. Operation ran 24 hours a day as I also had an overnight crew. This is done through (but not limited to) the following responsibilities:

Oversee training of said employees

Scheduling of said employees

Doing payroll for said employees

Addressing performance and attendance of said employees

Address safety of facility, equipment and actions of said employees

Resolving customer complaints

Working with customers to set up sales

Managing budgets and staffing complements

Responsible for inventory

Ordering stock and maintaining inventory

Oversee the maintenance of bakery equipment

Maintain work area so that it is constantly within Board of Health standards

Supervise the performance of two subordinate supervisors and assign responsibilities to them to run a successful operation

Perform mid-year performance reviews and end of year evaluations on said supervisors to determine their pay rate for the following year.

Supervisor, Customer Services

September 1991-February 1994 Stop & Shop, Watertown, MA

As a supervisor of customer services at the Watertown Stop & Shop I supervised and was directly responsible for 18 employees. Was also the lead cake decorator and worked closely with customers. This was done through (but not limited to) the following responsibilities:

Oversee training of said employees

Worked in a fast-paced environment

Addressing performance and attendance of said employees

Address safety of facility, equipment and actions of said employees

Resolving customer complaints

Ordered stock and maintained production flow

Set up for staff meetings

Oversee the maintenance bakery machinery

Supervise employees working on machinery.

Oversee of cash registers.

Education Mass Bay Community College

September 1991 to May 1993

Paralegal Studies

St. Clare High School Roslindale, MA

September 1987 to May 1991

High School diploma

References References available on request.

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