Markeatha Cooks

**** ******* **

Lancaster Texas 75146

972-***-****

accr9f@r.postjobfree.com

Objective To obtain a professional position where I can effectively utilize my strong interpersonal and assessment skills where

providing superior customer service will be of value.

Education BAAS in Public Affairs and Community Service December 2010

University of North Texas

Specialized course work includes sociology, social work and education.

Experience 2011- 2013 Baylor Institutional Rehabilitation/Tom Landry

Patient Service Specialist

Greets, interviews patients and complete all paperwork to ensure proper admitting process is efficient

Obtain accurate patient and insurance information, collecting copays, coinsurance and deductibles

Interfaces with patients and providers via phone and email to respond to routine inquires

Schedules appointments, follow up, and confirms next day or missed appointments

Obtain authorization or updated referrals for continuance of care

Prepare, file and retrieve charts for patient’s appointment effectively to ensure all necessary information is complete

Support individual and team goals, accept ownership for individual work

Demonstrate professionalism and presents a positive image of the company when interacting with patients and staff

2005 - 2011 Parkland Health & Hospital System Dallas, Tx.

General Clerk III /Patient Registration Rep

Responsible for checking in patients upon arrival

Scheduling patients for new and follow up appointments

Answer multi line phone and route calls to appropriate area

Work under pressure and manage multiple priorities

Maintain confidential and accurate system documentation of all patient interactions

Verify and update patient appointments, demographics and insurance

Skills

Ability to work in teams or as an individual and handles multiple projects in a fast paced environment

Organizational and time management skills

Exceptional customer service and communication skills

Proficient computer skills

Possess a strong work ethic and a high level of professionalism

Word, Excel, and Power point

Activities/Organizations

Head Start of Greater Dallas Volunteer 2006-2008

March of Dimes Volunteer 2006 -2011 Soaring Eagles Center Volunteer 2011

Contact this candidate