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Quality Assurance Manager

Location:
Baltimore, MD
Posted:
February 21, 2014

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Resume:

ANDREW DEAN KOHNE

**** *** ****** ****

White Hall, MD 21161

410-***-****

accr7s@r.postjobfree.com

Objective: To obtain a challenging position the software development field that allows me to utilize my skills

and experience.

Qualifications: Nearly 30 years of programming experience:

Approximately 20 years of Visual Basic experience, from version 3 thru 2013 as well as VBA.

C, JavaScript, Regular Expressions, HTML, XML, AJAX as well as exposure to Assembly.

Experience publishing and consuming both SOAP and REST web services.

Proficient with MS Office (Word, Excel, PowerPoint, Access, Visio), and MS Windows (desktop and

server).

Extensive experience with MySQL, SQL Server, Oracle, and Access.

Experience with every phase of the software life cycle:

Concept, design, development, quality assurance, release, deployment, and tech support.

Successful experiences working on team and in self-directed settings to reach established goals.

Experience: WHL Enterprises – November 2013 thru present (WHL spun out of PSOD)

IT Manager / Developer

Designed and built a proprietary .Net solution, named Vantage, which accepts work from various

debt owners, distributes that work to a remote workforce, monitors and manages the remote

workforce, and ultimately reports results to the debt owners.

(Vantage interfaces with a merchant bank using a partially hosted, token-based mechanism in

conjunction with Authorize.Net. This is PCI compliant, even while running in the cloud. Vantage is

an entirely cloud based ASP.Net solution, incorporating JavaScript, AJAX, SQL Azure, XML, SOAP and

Regular Expressions.)

My Professional Advice / Professional Services on Demand (PSOD) – August 2002 to

November 2013

IT Manager / Developer / Partner

Managed all IT related tasks including the LAN, PC’s, web servers, mail servers, phone and call

center servers, and database servers in support of a nationwide network of attorneys and the

client base they served.

Solely responsible for the purchase, installation and maintenance of all servers and network

hardware.

Designed and built a proprietary system, STARS supporting all aspects of managing the call center

and several associated law firms, providing an interface to refer clients to us for unbundled

litigation support, debt settlement, and bankruptcy services. (STARS is primarily an ASP.Net

application, with several publicly available web services, and automation provided by a Windows

service. Ultimately it transitioned to the cloud using Windows Azure. Technologies incorporated

include ASP.Net, JavaScript, AJAX, Regular Expressions, MySQL, SQL Azure, Azure Blob Storage,

SOAP and REST web services, and XML.)

Bell Atlantic / Verizon – April 2000 to May 2008

Central Office Technician / Maryland Interactive Distance Learning Network

Helped manage a statewide network of high schools and colleges interconnected by an array of

DS3’s, allocating available inter and intra LATA DS3’s for the individual requests.

Test circuits using loopbacks and then routing the data back to a miniature version of the consoles

found in classrooms.

Participated in transitioning to a commercially produced software package from TODD Video

Network Management called TC Reliance. Solved inconsistencies in their underlying Oracle

database which were causing problems with TC Reliance with commendation from Verizon and a

letter of appreciation from TODD.

Assisting Competitive Local Exchange Carriers with turn-up and troubleshooting of DSL lines while

maintaining parity or better with Verizon’s own customers. Continued work with T1 lines as well.

Assisted in the migration of the entire work group from UNIX to PC’s with commendation.

Absolute Quality, Inc. – June 1998 to March 2000

Team Leader & Lead Tester

Trained and managed a team of 10 quality assurance testers. I was responsible for ensuring that

the members of my team maintained a high utilization rate and that all aspects of their duties

were fulfilled.

Proposed and implemented a quality assurance test plan for each project assigned to my team.

Maintained a regular dialog with each of the clients on the status of the project.

Maintained knowledge of a large library of software titles from multiple clients for our technical

support.

Developed and implemented an automated networked application to maintain an up to date

machine list database. (This was adapted to a web based ActiveX control enabling tech support

reps to quickly gather detailed information about a customer’s machine to aid in providing

technical support.)

RJO Test Electronics – February 1997 to March 1998

Technical Intern

Provided support for test engineers. This support included schematic capture of large integrated

systems for computer simulation, programming using knowledge of electrical components to

generate fault accountability and probability tables. Other support duties included data entry,

documentation research, and equipment inventory. Developed a proprietary VB 5 application

consisting of 5000 lines of code, help files, and printed documentation, which helped to automate

the process of generating component fault accountability tables from AutoCAD schematic

drawings.

Education: Loyola College in Maryland Hereford High School

North Charles Street 17301 York Road

Baltimore, MD 21210 Parkton, MD 21120

1996-1998 1992-1996

Interests: Programming – I copied my first lines of code from the back of a magazine in 1984, and I’ve been

hooked ever since. My current pet project is a fully standards compliant mail server that I’ve

designed from the ground up, with a focus on the rejection of spam utilizing many standard

practices, as well as several of my own design. This mail server was used by Professional Services

on Demand for several years, and also by WHL Enterprises. I’ve also taken an interest in

residential energy monitoring, and have implemented a real time, web based, appliance level

monitoring solution in my home.

Aviation – I have been a licensed private pilot since 2002, with aspirations of earning instrument

and multi-engine ratings.

References: Furnished upon request.



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