BARBARA C. DETLEFSEN, R.T.R.

**-* ******** ***** * 203-***-**** C 203-***-****

Prospect, CT 06712 Email: accr6j@r.postjobfree.com

PROFILE

Extensive work experience with expertise as a Radiologic Technologist,

Medical/Billing Coder, Medical Assistant, and Paraprofessional working with

special needs clients.

QUALIFICATIONS

. High level of energy, with the ability to multi-task, work

within strict deadlines and contribute to lean and efficient

staffing.

. Excellent knowledge of medical terminology, coding and

procedures, as well as EKGs, radiologic procedures, ICD-9, CPT, and

HCFA coding.

. Genuine care and concern for the physical and emotional well-

being of clients.

. Strong advocate of teamwork, performance excellence and

continuous self-improvement.

EDUCATION

UNIVERSITY OF CONNECTICUT, Storrs, CT

Bachelor of General Studies, with a concentration in BUSINESS

. Cum Laude

MATTATUCK COMMUNITY COLLEGE, Waterbury, CT

Associates of Science in RADIOLOGIC TECHNOLOGY

. Cum Laude

SKILLS

Radiologic Technology; EKGs; Routine Diagnostic Lab Tests;

Mammography; ICD-9/CPT/HCFA; Medicare/Title 19; Workers' Compensation

Rules and Regulations; Basic Life Support Certification; Allscripts

WORK EXPERIENCE

PROHEALTH PHYSICIANS, Farmington, CT 8/13 - Present

An umbrella PPO/multi-physician practice with multiple locations in the

State of Connecticut.

CUSTOMER SERVICE REPRESENTATIVE

. Respond to numerous calls (60-65 per day) from insurance

companies, patients and other offices.

. Answer questions regarding billing, pre-authorizations,

eligibility, co-pays, coverage, denials, Medicare, etc.

. Provide one-stop service solutions combined with continuous

customer follow-up.

. Function as a solutions provider to add value to client

relationships.

. Combine call quality with productivity, detail, accuracy, and

service excellence.

NAUGATUCK HIGH SCHOOL, Naugatuck, CT 5/11 - 6/13

LAVATORY MONITOR

. Monitored students to ensure their physical safety and

compliance with school policies and procedures.

. Intervened in conflicts, notifying appropriate administration

personnel.

REGION 16 SCHOOL DISTRICT, Prospect & Beacon Falls, CT 11/10 - 5/11

PARAPROFESSIONAL

. Worked in a resource room environment with special needs

students.

. Reviewed IEPs and work one-on-one in small groups to reinforce

academic skills.

. Modified learning materials based upon students' assessment and

programs.

. Interfaced with regular teacher, special education teacher and

interdisciplinary team members.

. Ensured compliance with educational plans and provide on-going

progress reports.

COMPUTER INNOVATIONS, Cheshire, CT 10/03 - 4/09

A provider of outsourced medical billing and coding to healthcare

providers.

MEDICAL BILLER

. Performed data entry of all medical billing, working in a fast-

paced and high traffic environment.

. Conducted detailed reviews of all diagnostics and treatments to

ensure proper coding.

. Expedited billing and exceeded production goals to contribute

to positive cashflow.

. Worked in collaboration with peers and supervisors to achieve

continuous quality improvement.

BARBARA C. DETLEFSEN, R.T.R. Page 2

Resum (Continued)

WORK EXPERIENCE: (Continued)

GREATER WATERBURY IMAGING CENTER, Waterbury, CT 1999 - 2003

SECRETARY/RECEPTIONIST

. Ran multiple front office duties that included reception,

scheduling, confirmations, and patient registration.

. Obtained patient data to facilitate insurance processing.

WATERBURY OCCUPATIONAL HEALTH, Waterbury, CT 1999 - 2001

RADIOLOGIC TECHNOLOGIST/MEDICAL ASSISTANT

. Performed EKGs, radiologic exams, routine lab testing, patient

education, and addressing personal issues.

. Managed patient caseload in a fast-paced environment, combining

productivity with quality care.

HEALTHDIRECT, INC., Farmington, CT 4/93 - 1/99

ADMINISTRATIVE SERVICES ASSOCIATE 10/95 - 1/99

. Supervised five individuals in customer service and bill

processing departments.

. Researched outstanding bills and aging reports submitted from

provider or employers.

. Served as liaison between payers and HealthDirect regarding

policies and procedures and problem resolution.

ASSISTANT CASE MANAGER 9/93 - 10/95

. Managed cases involving incident reports or medical treatment.

. Obtained and documented specific details of medical treatment

for injuries into related databases for internal data storage and

development of client reports.

NORTHWEST CONNECTICUT MEDICAL CENTER, Torrington, CT 1993 - 1996

RADIOLOGIC TECHNOLOGIST/MEDICAL ASSISTANT

. Performed radiologic exams, EKG's and routine lab work.

. Addressed patient emotional issues and created a positive

experience.

. Worked with peers to streamline patient flow in order to

maximize revenues, while maintaining "Best Practices".

WATERBURY ORTHOPAEDIC ASSOCIATES, Waterbury, CT 7/92 - 7/93

ADMINISTRATIVE ASSISTANT

. Supervised front office personnel including a receptionist and

two appointment secretaries for four orthopedic surgeons.

. Applied ICD-9 and CPT Universal Diagnostic Codes.

. Responsible for computerized billing and patient registration,

bookkeeping (manual ledger), bank deposits, and reconciliations.

. Prepared budgets, quarterly reports and year-end fiscal reports

and administered pension plans.

. Managed insurance plans including presentation of new insurance

plans to doctors in practice.

HAMDEN MEDICAL SERVICES, Walk-in, Hamden, CT 1987 - 1992

OFFICE MANAGER 1989 - 1992

. Managed a professional staff with oversight for patient

scheduling, pre-authorizations, patient registration, and update of

patients' charts.

. Performed multiple administrative duties that included

purchasing of supplies, inventory planning, bookkeeping, and

banking.

. Established performance goals and tracked employees' progress

to maximize productivity and achieve lean staffing.

RADIOLOGIC TECHNOLOGIST/MEDICAL ASSISTANT 1987 - 1989

. Performed multiple radiologic exams, EKG's and routine lab

work.

. Handled medical billing and coding with a focus on timely and

accurate data entry.

. Worked in partnership with HMO's and insurers to achieve quick

reimbursements and positive cashflow.

ADRIANO VEIGA, M.D. - Surgeon, Waterbury, CT 1984 - 1987

RADIOLOGIC TECHNOLOGIST/MEDICAL ASSISTANT

SAINT MARY'S HOSPITAL, Waterbury, CT 1982 - 1984

RADIOLOGIC TECHNOLOGIST

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