LISA A. HIGGINS

accr2a@r.postjobfree.com 570-***-**** ( 141 Newport St., Glen Lyon, PA

18617

BUSINESS SYSTEM ANALYST

Highly resourceful, diligent, and results-driven professional with broad

administrative background and demonstrated strengths in business system

development, implementation, support, and optimization. Valued leader and

strategic member of project teams with exceptional technical acumen; talent

for analyzing existing operations and implementing sustainable solutions

and performance improvements. Extensive understanding of Sarbanes-Oxley

(SOX) regulations, auditing procedures, and regulatory compliance.

Excellent communicator able to build rapport and consensus among

interdisciplinary staff. Active Sensitive Security Clearance; currently

working towards Microsoft Certified Professional (MCP) and Microsoft

Certified System Administrator (MCSA) credentials. Key skills include:

System & Network Administration ( Database Design & Maintenance ( Customer

Service ( Data Entry & Analysis

Strategic Planning ( Research & Development ( Change Management ( QA/QC (

SOX Compliance

Project Management ( Performance Analysis ( Staff Training & Leadership (

Waterfall & Agile Methodologies

SOFTWARE PORTFOLIO

MS Windows 7, XP, 98 ( MS Office Suite (Word, Excel, PowerPoint, Outlook,

Access) ( Peachtree ( Project Plan

QuickBooks ( AS400 Sunrise/Paragon System ( Oracle Financials, Caliber, JD

Edwards ( Pitney Bowes ( NT2000

Postalsoft DeskTop Mailer ( Adobe FrameMaker, Professional, Acrobat (

Remedy 5, 7.6 ( TeamTrack ( ALM

EXPERIENCE & ACHIEVEMENTS

Randstad (formerly Sapphire Technologies US), Wilkes-Barre, PA 2010 to

2012

Tech Analyst, SOX Compliance Wilkes-Barre Team - US Postal Service Solution

Center Contract

Initially hired for Tech Analyst role; additionally entrusted with Auditor

and Senior Business System Analyst responsibilities based on excellent

performance. Administered Remedy v7 Action Request (AR) Service Management

tool including facilitation of updates. Ensured strict adherence to SOX

regulations through testing with IT department and external auditors,

execution of new processes and corrective action plans, and close review of

existing operational, accounting, and financial reporting controls.

Functioned as point of contact between internal team and external financial

and operational auditors. Orchestrated customer acceptance test efforts

including development of acceptance test plans, test execution and results

analysis, and status updates. Coordinated activities of multidisciplinary

departments on assigned projects including throughout systems development

life cycle (SDLC) and implementation phases. Managed databases within HTTPS

and SQL environments, utilized Oracle Financials, and reconciled accounts.

. Served as Remedy subject matter expert/instructor and trained others on

system use.

. Effectively facilitated ongoing collaboration between Business System

Analysts, Programmers, Developers, Database Administrators, Network

Administrators, and Business Project Leaders.

. Contributed to key USPS projects including assignment with Deloitte in

Washington, DC; implemented large-scale custom system development and

integration efforts across all phases of SDLC and delivered comprehensive

application management services.

Adecco Staffing Agency, CSI Company, Action Personnel, Various Locations,

PA 2001 to 2009

Assistant Project Administrator, Office Manager, Accounting Specialist,

Administrative Assistant

Employed by multiple local staffing agencies to fill short- and long-term

positions for various companies such as mailroom, car dealership, nuclear

power plant, and insurance, auditing, and accounting firms. Held manager

and team member roles, working alongside staff on all levels including

executives and VPs. Designed and maintained recordkeeping systems,

controlled supply levels, created financial spreadsheets and mailing lists,

and processed paperwork and regulatory documentation.

Handled HR matters including policy updates, health insurance, workers'

compensation, and OSHA reporting. Performed accounting duties encompassing

updating/administering payroll systems, preparing data for tax returns,

posting AP/AR transactions, and adjusting, reconciling, and closing out

general ledger accounts. Maintained websites and social media content.

Drafted correspondence and responded to customer inquiries/complaints.

. Taught Microsoft Office User Specialists (MOUS) and prepared colleagues

for earning Microsoft Certified System Engineer (MCSE) and MCSA

credentials.

. Readily adapted to wide-ranging working environments and quickly mastered

new processes and technologies.

. Expertly managed multiple concurrent projects including last-minute

requests and assignments outside of original scope of responsibility.

Payne Printing, Inc., Dallas, PA 2007 to 2008

Mail House Specialist

Presided over list management, insertion, addressing, and labeling

functions, ensuring accuracy and on-time delivery. Provided estimates for

clients. Reviewed job entry forms and entered new orders into scheduling

board. Retrieved customer mail lists, making adjustments as needed.

Participated in daily production and scheduling meetings. Served as liaison

between mailroom, other plant departments, and post office. Monitored

inventory levels and requested supplies including trays and mail sacks.

Assisted supervisor with running mailroom equipment and completing clean up

duties; notified supervisor of staffing shortages.

EDUCATION & PROFESSIONAL DEVELOPMENT

MS, Internet Security, American InterContinental University, College of

Information Technology Internet Security, Hoffman, Estates, IL (2006)

BS, Business, Pennsylvania State University, Hazelton, Lehman & Scranton

Campuses, PA

AA, Letters, Arts & Sciences, Pennsylvania State University, Hazelton,

Lehman & Scranton Campuses, PA

Pennsylvania State University Honors & Activities: Dean's List, Suzanne

Marie Seaman Memorial Scholarship, Who's Who Among American College

Students, Hayfield Ambassadors, Speech and Debate Team Judge, Varsity

Letter Cheerleading, Nittany Lion Mascot

Courses through New Horizons Computer Learning Center, Wilkes-Barre and

Scranton, PA (2009-2010): Implementing and Supporting Microsoft Windows XP

Professional; Managing a MS Win Server 2003 Environment; Maintaining a MS

Win Server 2003 Environment; Implementing a MS Win Server 2003 Network

Infrastructure: Network Hosts; Implementing, Managing, and Maintaining a MS

Win Server 2003 Network Infrastructure: Network Service; Implementing and

Managing Microsoft Exchange Server 2003

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