Sharon L. Walker page *

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Sharon L. Walker, CSM

San Mateo, CA

650-***-****

accr29@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Dedicated Project and Program Manager with 10+ years of experience, who is able to go into an

organization, assess the situation and immediately add value. Managed complex projects that was off

track and delivered on time and budget. My years of experiences includes: Information Systems

Technology (IT), Financial, Banking Services Industries, Infrastructure, Education, Library, and

Government. Software Development Lifecycle (SDLC) and Hardware. Development. Certificates in

Project Management (PMBOK) from UC Berkeley and Inovant/Visa Project Management. Created and

managed project plans according to PMI best practices. Technical Analyst liaison for IT and business units,

development and vendors. Certified Scrum Master (CSM) and member of Project Management Institute

(PMI)

TECHNICAL SKILLS:

Software: Oracle, Java, J2EE, HTML, XML, Visio, WebEx, Software Development Lifecycle (SDLC),

Microsoft Office 2003-2010, Word, Excel, PowerPoint, Access. Microsoft Project, Web Access, Project

Server, SharePoint 2010, TeamTrack, Niku, STAMP, iProcurement, MS Outlook, Exchange,, RDBMS:

Oracle Financial 10, 11i, IBM’s, DB2 and Microsoft’s SQL Server, HTML, XML, Asset Management tool,

Schedule+, Crystal Reports, Quicken, Adobe Acrobat, Desktop Publishing and Front Page, Feature

Base, Electronic Document Control System (EDCS) Wiki Confluence,

Platforms: Windows XP, VISTA, 7, 8, 8.1, Client/Server Linux, UNIX

Methodologies: Project Management (PMI), Agile Programming Method, Scrum, Waterfall Model,

Software Project Management, Software Development Life Cycle (SDLC), Enterprise Resource Planning

(ERP), Customer Relationship Management (CRM), Define, Measure, Analyze, Improve and Control

(DMAIC), Software Configuration Management (SCM), Enterprise Project Management, Rational Unified

Process (RUP)

Databases: Oracle, 10 and 11i, Microsoft SQL Server, MS Access, PlanView, Cisco Defects and

Enhancements Tracking System (CDETS), eNotify, Jira, Bugzilla

PROFESSIONAL EXPERIENCE:

Adult and Community Education/Life Learning, Sunnyvale - Cupertino, CA 2013 – Present

Instructor, Business Applications and General Office Skills

• Instructor – Led: Introduction to PC, Microsoft Office 2010, Word, Excel, PowerPoint and Access

• Instructor for the E- Learning Computer Lab support students who want to continue learning

applications outside of a regular classroom setting

San Mateo Main Library, San Mateo, CA 2011 – 2013

Job Seeker Resource Aide at San Mateo Main Library

• Assist with resume creation and edits.

• Help with research jobs on the internet, job boards and Craigslist

Bay Cities Property Management, San Mateo, CA 2010 - 2011

Executive Assistant to CEO (Contractor)

Assistant to the CEO to ease the workload by taking on most of the administrative responsibilities

• Made decisions on behalf of the CEO on priority of meetings requests

• Prepared correspondences and sent business letters to clients

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San Mateo County of Education, Burlingame, CA 2007 - 2010

Regional Occupational Program (ROP) Business Instructor for Business Office Careers (Contractor)

Teaching adults and high school students business applications and office skills including:

• Introduction to PC, Microsoft Office, Ms Word, Excel, PowerPoint and Access

• Internet, Email, office equipment, faxing, copier, resume writing, job search and interviewing

techniques

Clients: Cisco Systems, Inc. San Jose, CA 2006 - 2008

Project Manager (Consultant)

Gigabits Switches, Business Unit (GSBU)

• Preformed analysis of Great Engineering Methodology (GEM) vs. Cisco Product Development

Methodology (CPDM) to show the differences and features and that would benefit GSBU

department to move toward CPDM methodology

• Enhanced and updated GSBU Operations WIKI page with current project status

• Reference Documents, GEM II, CPDM, R&D Reviewed templates and GSBU Audit information for

team projects

• Developed Program Plan/Schedule for K10 Program using MS Project

• Updating documentation for GSBU Operations and storing documents in Cisco’s Electronic

Document Control System (EDCS) for archive purpose

• Updated Budget Codes for project budget and expenses

• Prepared surveys for two programs and analyzed data results for a Post Project Assessment (PPA)

then prepared a PowerPoint presentation to describe the results in detail

• Maintained WIKI pages with current project status and activities

Project Manager (Consultant)

SmartCare Initiative Project, Advance Support Tool (AST)

• Established business process data, systems and analytical methods to manage Defect Reductions,

Software Developers, Business Analyst, QA, Tech Writer, and Release Management

• Worked closely with technical, non-technical and operations staff, for business requirements

• Managed defects and track defects using Cisco Defects and Enhancement Tracking System

(CDETS) and eNotify. Reduced the defects by 85% from over 800 defects reported

• Defect Bug Reduction initiative followed the DMAIC methodology. Define Measure Analyze Improve

Control. Six Sigma

• Updated Program Management team and Sr. Management with current project status

• Worked across business groups and cross-functional global dispersed teams

• Developed good working relationship with local and global teams

• Managed offshore engineering teams in Bangalore, India

• Reported trends in data collected for internal and external sources for marketing groups analysis

• Worked with multiple stakeholders across different business units and multiple theatres

• Communicated risks and mitigation strategies for SmartCare Defect Reduction

• Maintained WIKI pages with current project status and activities

Wells Fargo, San Francisco, CA

Project Manager (Consultant)

Wholesale Systems, Enterprise Project Management (EPM)

Credit View project, a Tier I project for Wholesale Systems

• The goal of the project was to implement a web-based Credit Management Tool across Wholesale

lines of business with credit processing needs

• End to end Technical Project management working with Scrum/Agile development methodologies

and Waterfall, web-based applications

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• Worked with managers, leads, product managers, and other key stakeholders to lead the project

team. As Technical PM, working in a matrix organization, I worked with technology and business

teams members to develop relationships on the project

• Managed projects across multiple releases and streamline the credit processing flows

• Added project structure and status reporting rollup to upper management and Technology Managers

• Worked with Wholesale PMO regarding status and progress for Tier 1 development team

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Tellme.com (Start-up), Mountain View, CA 2005 - 2006

Project Manager (Consultant)

Network Operations

Reported to VP of Network Operations (NetOps)

As Project Manager for IT Security Policy which interface with SOX.

• Managed two full time Tellme staff members and 1 contractor Tech Writer

• Worked with Finance, Legal and H/R for feedback and support of the Security Policy document

• Managed IT Security Policy and reviewed with Legal Development team used J2EE,, H/R and

Finance

• Assigned to coordinate Tellme Data Center relocation activities upgrades

• Developed Wiki project pages for Data Center and NetOps status on projects

• Control the delivery and solutions to meet business requirements. Worked with Bugzilla tracking

system

• Development team used Java and J2EE environment

diCarta San Carlos, CA 2003 - 2005

Project Manager (Consultant)

Enterprise Contract Management

Report to Sr. Director

• Managed Enterprise Contract Management project development

• Worked with PMO for Technical Solution Center (TSC)

• Clients I managed were: NBC, Universal Studios, Ceridian, Kindred, TriZetto and UC Davis

• Worked with offshore manager for resources and assigned project tasks

• Created the documentation of the processes for Contract Management reference materials

• Managed multiple threads of project’s critical path in a high pressure, high visibility environment

• Applications: MS Project, MS Project Web, SharePoint, Access, TeamTrack, PowerPoint, and Excel

• Development team used Java and J2EE environment

VERITAS Software, Mountain View, CA (Now Symantec)

Training Project Manager (Consultant)

VERITAS University Learning & Development Group. Backfill for employee out on sick leave

• Research training vendors for learning solutions and events for special training

• Involved in evaluation and remediation of systems training

• Communicated with inside and outside training vendors

• Documented process and training materials

• Created Request for Proposal (RFP’s) for training vendors

• Assess and select vendors for products training

• Developed and managed vendor management relationships

• Extensively used MSWord, PowerPoint, and Excel

•

Inovant/Visa, Foster City, CA

Project Manager (Consultant)

IT Vendor Management Asset Management

• Developed detailed project plan for identified audit items

• Created training manual for Asset Management processes

• Defined resources and assigned tasks for Asset Management team

• Exported data from Oracle 11i Financial System into Excel spreadsheets for analysis

• Managed and trained three Interns for reconciliation of Oracle Financial system with Asset

Center.

• Worked with Auditors regarding items identified and needed to be resolved

• MS Project 2000, Excel, Access, and Niku

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EDUCATION and TRAINING

Project Management Institute member (PMI), Continuing workshops for new technology, Certified Scrum

Master (CSM) Scrum Alliance, Project Management Certificate, UC Berkeley, Berkeley, CA Teaching

Credential, San Jose State University, San Jose, CA. Member of Project Management Institute (PMI)

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