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Customer Service Technician

Location:
Dover, NJ
Posted:
February 19, 2014

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Resume:

PATRICIA L. GOTTHELF

*** *** ****** *****, ** *7801

973-***-**** home 862-***-**** cell

accqzx@r.postjobfree.com

Dedicated professional with over 25 years of administrative, clinical and technical expertise in non-

invasive cardiac procedures, looking to secure employment as a Cardiovascular Technician or related

ancillary position.

TECHNICAL SKILLS

Echocardiography, Cardiac Doppler & Color Flow Analysis, TEE and & Stress Echo

Various Cardiac Stress Testing Procedures (Nuclear & Pharmacological)

24 Hour Holter Monitor - applied, scanned and prepared report for physician review.

12 lead Electrocardiogram (EKG) and interpretation.

Cardiac Monitoring – Advance arrhythmias

Transtelephonic Pacemaker Evaluation

Pacemaker Function Analysis - evaluated capture & sensing thresholds, intrinsic rhythm, interpreted

histograms, battery status for end of life parameters and detected pacemaker mal-function.

EMPLOYMENT HISTORY & EXPERIENCE

Saint Clare's Hospital, Denville, NJ

-EKGTechnician Oct 1980 – June 1982

-Cardiac Technician June 1982 – Sept 1984

-Cardiovascular Technician Sept 1984 – Nov 1987

-Operations Manager Cardiology Services Nov. 1987 - Feb. 2012

• Responsible for day to day activities of Cardiology Services. Performed general administrative and

technical tasks within the Cardiology Department, that primarily included: prepare and manage fiscal

operating & capital financial budgets, promote customer service, develop Job Descriptions, oversee

performance improvement initiatives, evaluate & make recommendations on capital equipment purchases,

supervise implementation of new clinical systems, interview & hire personnel, complete employee

performance evaluations, execute disciplinary action, staff schedule, plan daily assignments, prepare &

submit biweekly payroll, maintain & order adequate inventory of essential supplies.

• Conducted all diagnostic and therapeutic cardiovascular testing.

• Cardiac rhythm monitoring. Skillful in EKG interpretation of cardiac arrhythmias and Pacemaker

function.

• Communicated Critical Values. Alerted physicians of adverse patient responses.

• Ensured proper operation of all equipment within the Cardiology Department.

• Trained and supervised clerical support staff and cardiac technologists of different skill set.

• Successfully submitted and received Echo Lab accreditation through ICAEL (Intersocietal Commission

for Accreditation of Echocardiography Laboratories).

• Appropriately utilize resources to effectively and efficiently provide services in a safe environment

staying within budget and productivity/overtime targets.

• Skillfully developed departmental goals, strategic plans, performance standards, policies and

procedures.

• Worked directly with clinical and business staff to determine system needs and requirements making

recommendations for successful system implementation.

• Exhibited strong interpersonal and communication skills.

• Knowledge sets include Muse Data Management System, MAC 5000 EKG Machine, McKesson

CPAC's, Siemens Kinetdx, Phillips IE 33 Ultrasound System, Medtronic Paceart, Medtronic, St Jude &

CPI Pacemaker Programmers, Cerner Millennium EMR & CPOE, DelMar Holter Monitoring, Kronos

Workforce Payroll Processing, Central Scheduling, Microsoft Office and various data reporting and

internal applications.

EDUCATION & PROFESSIONAL SKILLS

Various On-Job Training and numerous Off Site Programs in non-invasive Cardiac Procedures & Leadership:

• Technicians and Physician Workshop in Cardiac Ultrasound & Cardiac Doppler – Owen Brown, Program

Director

• Advance Cardiac Arrhythmia Interpretation – Cardiac Educational Resources

• Advance Cardiac Pacing & Management – Medtronic Inc & St Jude Medical

• BLS Certified

• Echocardiography/Doppler – Hahnemann University Hospital, Philadelphia, PA

• Coronary Care Course – Morris County Nursing Educational Program

• Holter Monitoring Technologist Training Course – DelMar Avonics

• Cardiac Hemodynamics Terry Reynolds, Program Director Arizona Heart

• Budgeting and Forecasting, Customer Service, Data Acquisition & Analysis, Effective Communication,

Strategic Finance Planning, HIPPA & Joint Commission Compliance, Interviewing & Hiring, Project

Implementation, Troubleshooting, Staff Development & Training.



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