Career Highlights

o Experienced project manager/business analyst offering more than 20 years of success leading all phases of diverse technology projects. PMP and MBA credentials; ten years of business finance experience; 10+ years development; 15+ years managing$1B projects utilizing diverse, distributed teams; 15+ years leading unit, system, regression and UAT testing; 15+ years working project quality; and, 9 years working with Call Centers.

o Business strategist: Planned and managed billion- and multimillion-dollar projects aligning business goals with technology solutions to drive client process improvements, competitive advantage and bottom-line gains:

Florida Department of Children & Families SACWIS (Statewide Automated Child Welfare Information System)

Florida Department of Revenue CAMS (Child Support Automated Management System)

Florida Department of Revenue SDU (State Disbursement Unit-Child Support)

Florida Department of Health HMS Project (Health Management System)

Florida Department of Education OEL (Office of Early Learning)

o Excellent communicator, oral and written: Leverage technical, business and financial acumen to communicate effectively with client senior executives, their respective teams and the Florida State Legislature.

o Expert in agile and waterfall project management methodologies: Experienced managing agile and waterfall software development teams; known for high-quality deliverables that meet or exceed timeline and budgetary targets.

o PMO: Have effectively worked with both client- and HP-run PMOs.

o People don’t leave my team! Technical staff in particular responds well to my autonomous approach to team management. Staff always seeks a place on my team!

Skills Summary

Project Management:

PMP Certification:

Certified March 2003

Certification Renewal in March 2016

Custom Software Development

Expert Systems

Systems Engineering

VAX System Manager

System Migrations/Integrations

Enterprise-wide Implementations

Effective & Autonomous Team Management for Remote, Diverse Teams of up to 20 staff

SharePoint

PMO, CMMI, ITIL

ISO, IEEE standards

Vendor and Contract Management

Contract Procurement

Network Products Project Manager

IT Project Lifecycle:

Agile / Waterfall / Iterative / SCRUM

Expert JAD Session Leader

As Is-To Be Process Analysis

Rational Unified Process (RUP) Use Cases

Requirements Analysis, Traditional and Use Cases

Traceability Matrices

Risk Assessment/Mitigation

ROI Analyses

SPSS, SPSS Statistics

SAS

EV Computations

Costing & Budgeting

Project, Resource Scheduling

Testing Plan/ Implementation

QA Plan/Rollout/Support

SAP / ERP

ORACLE / MySQL

Post-mortem Meetings & Documentation

Value-Added Leadership:

Cross-Functional, autonomous management of remote, diverse teams

Team Building & Mentoring

Build Effective Client Relationships

Presentations to Executive Leadership

Presentations to State Legislature

Business & IT Planning

Ability to “Think on My Feet”

Onboarding of Junior Staff: PMs/Analysts

PMBOK Faculty Member for HP

Leadership Style:

Walk-around, open door, autonomous; weekly staff meetings; daily stand up client meetings

Active, participating member of PMI Tallahassee Chapter, served as VP 2008-2010

IEEE Senior Member

Technical staff request to be transferred into my project team (HP Medicare)

Career Progression

Hewlett-Packard Company/HP Florida Medicaid Account Tallahassee, FL

June- July 2013 Program/Project Manager III

Program/Project Manager for Medicare Managed Care, the largest and most complex application within the Florida Medicare software.

Supervision of 19 technical and diverse employees, most located remotely.

Daily meetings with the client and PMO staff; daily or weekly meetings with my staff as needed.

Created and maintained the Managed Care project schedule.

Created and maintained the Managed Care Issues Document, which was reviewed weekly with the client.

Created and managed the initial launch of software development processes for “ObamaCare,” (MMA) due in December 2013.

Responsible for the accuracy of all technical documents submitted to the PMO and client.

Florida Department of Education (DOE) / Florida Office of Early Learning (FOEL) Tallahassee, FL

June 2010- October 2013 Program/Project Manager III

Provided project management/business analysis over large-scale, top-priority and complex technology initiatives.

Managed the Enhanced Field System (EFS) software services budget of $1B.

Managed cross-functional, diverse and distributed teams of up to 16 developers, DBAs, programmers, analysts, call center staff and network specialists:

o Utilizing mostly agile methodology, delivered 6 software releases on time and under budget.

o Instrumental in attaining a three-year contract renewal through my efforts to ensure client satisfaction with the HP team.

o These efforts included, in addition to on-time, within budget software releases, management of the project Change Control Board; facilitation of the biweekly users /contractors conference call / training; management of; quality control, DSS report generation; Call Center supervision and ticket triage; and, influencing the health of the client/HP relationship.

Significant Accomplishments:

o Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired client results.

o Mitigated risk factors through careful analysis of financial and statistical data.

o Anticipated and effectively managed legislative changes in a rapidly evolving state and federal government environment.

o Completed six (6) software upgrades during my tenure. All six were on-time and on or under budget.

o Defined processes and tools best suited to each of the 6 releases:

Moved between agile and waterfall approaches depending on release specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures (WBS);

Wrote test plans and recruited specific client staff and Subject Matter Experts (SMEs) to participate in and join the UAT Test Teams:

Managed unit, system, regression and UAT testing;

Managed HP’s quality assurance efforts in accordance with HP EDGE processes and the PMBOK.

Created client training materials for new releases.

Quality control for all software and document produced for the client

Delivered weekly and monthly status and financial reports/invoices.

Performed data mining and ad hoc reporting for client senior management using MySQL.

Voting member of the project Change Control Board.

Facilitation of the biweekly users/contractors conference call.

Call Center Supervision and ticket triage

Influenced the health of the client/HP relationship.

State of Florida, Department of Management Services (DMS) / Council on Efficient Government (CEG)

January 2008-June 2010 Tallahassee, FL

(Lead) Senior Management Analyst

Led team’s analytical efforts to calculate and analyze whether or not state projects at various Florida state agencies (Department of Juvenile Justice, Department of Corrections, Department of Law Enforcement, Department of Children and Families, Department of Health) should be approved and funded or eliminated.

Significant Accomplishments:

o Completed projects up to two months ahead of schedule, as much as $1.2M under budget and to universal client acclaim.

o Saved the Department of Juvenile Justice $192M annually and recommended that food services at juvenile facilities insource, not outsource, cafeteria workers and food handlers, creating more than 30 new state worker positions.

o Ensured all IT projects followed an appropriate SDLC, including quality assurance and test plans.

o Promoted to Lead Senior Management Analyst after only three months of service.

o Honored three times with the State of Florida’s “Prudential Davis Productivity Award,” which recognizes state and contract employees for innovations and productivity improvements worth millions in cost savings, cost avoidances and increased revenue for state and local government.

ISOCORP, INC. Tallahassee, FL

June 2007-January 2008 Senior Project Manager (Contract)

Recruited by ISOCORP to create a General Services Administration (GSA) Schedule 70 Information Technology (IT) contract for this minority-owned IT Corporation.

Significant Accomplishments:

Created and completed the writing of contract GSA Schedule 70, IT, in only four months.

o Analyzed ISOCORP’s fiscal operations, business operations, product line, and completed a risk assessment for inclusion in the GSA Schedule.

The small business Procurement Technical Assistance Center (PTAC) in Pensacola, Florida reviewed the final draft and stated it was “one of the best written contracts ever reviewed.”

The Florida Legislature / Technology Review Workgroup (TRW) Tallahassee, FL

September 2005-June 2007 Senior Legislative Analyst Senior Legislative Analyst for the Florida Legislature/Technology Review Workgroup (TRW), supporting the House and Senate appropriations staff.

Analyzed legislative budget requests and budget amendments submitted by state agencies to determine if project supported user community usability requirements, business requirements, and return on investment requirements.

Significant Accomplishments:

Performed oversight (IV&V) functions including review of budget, risk, actual versus planned, deliverables, earned value and project management for very large, expensive, or high risk IT projects identified by the Legislature in the General Appropriations Act.

Reviewed agency-submitted project status reports and Operational Work Plans submitted to the Executive Office of the Governor and to the Legislature to obtain release of project funds.

Met with agency CFOs, CIOs, project managers and staff to review supporting documentation and determine appropriate legislative budget request (LBR) amount.

Reported on a monthly basis, oral and written, to Agency Secretaries the management overview and status of IT projects being monitored by TRW:

o Reviewed project documentation including business and system use cases; system and functional requirements; project schedules; monthly status reports; and, operational work plans.

o Met with agencies monthly or quarterly to review project status.

o Assigned agencies included the Department of Health; the Department of Corrections; the Department of Children and Families; the Office of the Attorney General; and, the Department of Citrus.

o Oversight projects for the Florida Department of Health included the Health Management System (HMS), a centralized database application, and Children’s’ Medical Services (CMS), a web-based transaction processing system.

o Developed written analysis for the House and Senate Appropriations Committees in support of annual LBRs (Legislative Budget Requests) and the monthly legislative budget committees for the state agencies I supported.

o Collected and analyzed Schedule IV-B (project) and Schedule IV-C (equipment and resource inventory) data from state agencies.

o Ensured IT requests and planning reflected agency business requirements.

Northrop Grumman Corporation Tallahassee, FL

March 1999 – August 2005 Project Manager, Business Analyst

Worked first as a business/systems analyst and was promoted to Project Manager.

Significant Accomplishments

o Secured a 5-year time & materials (T&M) contract with DOR working as a project manager to assist their project manager with the operations of the SDU (State Disbursement Unit-disbursed all child support & alimony checks).

o Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.

o Ensured defect-free releases through careful planning, testing and Quality Assurance (QA) efforts.

o Continued performing IV&V for clients with federal requirements (DOR & DCF).

o Delivered industry-leading custom software processes that saved clients millions of dollars; shortened processes from weeks to mere minutes; and, generated up to $21M in annual revenues within year one of launch.

o Supported agencies included: Florida DCF SACWIS Project-ORACLE; DOR/CSE State Disbursement Unit (SDU) Project (ORACLE); DOR CAMS (CSE Automated Management System) Project (SAP ERP); and, DOH HMS (Health Management System) and CMS (Children’s Medical System) Projects-ORACLE.

o Two-time winner of Northrup Grumman’s “Extraordinary Achievement” award, for meeting customer satisfaction and sales objectives.

Crawford Consulting (bought out by Maximus) Akron, Ohio

March 1998-March 1999 State of Florida Project Manager

Responsible for project management and oversight for CourtView 2000 ERP software development and installation supporting state and local government.

Significant Accomplishments:

Managed staff development of custom software requirements and training to support county-specific traffic, civil, juvenile justice, probate, county, and circuit civil, probation, criminal courts, accounts receivables, and lock box operations. Managed requirements gathering, subsumed systems, and interface requirements.

Responsible for deployment and management of company-wide resources to multiple Florida projects, ensuring product delivery that was consistent with client requirements. This effort included business process reengineering to assist counties’ efforts to migrate to new technology, customer requirements definition and translation to internal software development, quality assurance (QA) testing, user acceptance testing, installation, client testing, training, and setting up of production environment at client sites.

Responsible for the following aspects of these engagements:

o Project management of multiple government accounts in Florida;

o Tracking and measurement of project baselines;

o Accountability for county contract deliverables;

o Preparation and maintenance of project schedules using Microsoft Project;

o Status report preparation and presentation to senior management;

o Collaboration with internal and client staff to validate project status and develop project modifications;

o Accountability for tracking staff hours, resources, and measuring against project plan;

o Software component and quote tracking, financial tracking, and invoicing and billing of clients;

o Maintaining currency on state and local government policies, programs, IT legislature, and administrative procedures; and,

o Managing two trainers and one senior business analyst.

Company representation at statewide association tradeshows to advance product market share.

Early Work

Florida State University (Tallahassee, FL) Senior Management Consultant

August 1992 – February 1998

Digital Equipment Corporation-DEC (MA, NYC, NH, FL) Programmer, Analyst, Pre-Sales

1981-1992 Support, Product Manager for DEC’s LAN Network Products, Marketing, Software Support Manager

University of Maryland (Germany, Turkey, Italy, College Park, MD) Field Registrar

1984 to 1989

Education & Credentials:

MBA, (GPA 3.8), University of Southern New Hampshire (Manchester, NH)

B.S. in Business Administration (GPA: 3.5), Boston (Boston, MA)

A.A. Liberal Arts, University of Maryland, (GPA 3.9), College Park, MD) Dean’s List

PMI-Certified Project Management Professional (PMP®) Certified in March 2003.

PMP Certification # 62711 Current certification is valid until March 2016.

Contact this candidate