Customer Service Manager
Resume:
CHARLENE WILLIAMSON
**-*** ********** **. *. London, ON N6H 1L4
accqp9@r.postjobfree.com
226-***-**** (Res.) ●●● 519-***-**** (Cell)
Profile
Experienced Office/Administrative Assistant with a strong record of being reliable; strong data entry
skills with a good eye for detail; effective communicator; multi tasking. Experience in Customer Service
and cash.
Key Skills
Strong team player and contributor Excellent customer service skills
Dependable and very discreet Strong communication skills
Energetic, results-oriented, and resourceful Thorough, intuitive, and organized
Problem-solving, prioritizing and multi-tasking skills
Cash handling
Eager to learn
Employment History
Larlyn Property Management, London, ON Nov/13 to Feb/14
Accounts Receivable/Payable Administrator
Entering all cheques and deposits into Yardi, moving tenants in/out, entering payables into software system,
adjusting credits to tenants, communications with tenants and care takers, email, issuing Security Deposits
refund cheques, learning coding of Purchase Orders, bank deposits, many other duties.
A CIRCLE OF HOPE THERAPY CENTER, Lucan, On Jan /13 – Sept/13
Office Manager/Volunteer Co-ordinater/Animal Care Tech
Responsible for office, many data base, interviewing and training volunteers, reports, email, replying to website email,
accounting, answering phones, animal care and cleaning barn, fund raising, many other duties.
CANADIAN TIRE, Exeter, ON 2013- Sept/13
CASHIER
Work cash in garden center, cleaning, watering plants/trees and general care. Balancing cash at end of shift, greeting
customers, cash register use and general cleaning of area, stocking inventory.
DEAN’S PROPERTY MAINTENANCE, London, ON 2012 -2012
Office Manager
Responsible for whereabouts of staff, communications with staff using 2 way radio, reports, tracking all
equipment, salt and gas, answering phones, redirecting calls, settling any complaints, email, using internet for various
request, time cards, and entering bank statements on Simply Accounting, cleaning office, and various other duties.
NORQUAY DEVELOPMENTS LIMITED, London, ON 2007 - 2011
Assistant Property Manager
Responsible for 800 units within 13 buildings including vacancy reports, purchase reports, purchase orders,
verifications, building managers, contractors and tenant issues.
• Recognized for consistency for verifying all information on Leases, Landlord, Equifax
and Employer, declining or accepting Tenancy Agreement
• Entering individual Budgets on Excel spread sheets for 13 buildings of various amounts
continued
• Recognized for implementing e-mail Building Managers/Contractors purchase order number that decreased
time spent in connecting with other staff to complete duties
• Prepared reports to management and co-workers
• Worked closely with Paralegal on outstanding rents
OLD OAK PROPERTIES, London, ON 2002 - 2007
Administrative Assistant/Accounts Receivable (residential)
Responsible for 1000 units within 15 buildings including successful collections, centralized timesheets and tenant
directories, monthly tenant roosters & aged reports, building managers, contractors and tenant issues.
• Calculated all deposits for all residential properties using Yardi
• Administered accurately following documentation: N4s, L1s, and Certificate of Service
• Compiled all Purchase Orders, Maintenance Orders both new and completed; prepared all required reports and
followed up on requests for tenants, co-workers and 200 contractors
• Validated and controlled all cheques, approximately 1500 cheques
• Expedited emergency maintenance calls using 2-way radio system
• Posted monthly Aged Reports and Tenant Rosters using Yardi
• Programmed Parking/Door/Gate access cards for 1080 spots at 5 High Rise buildings
• Balanced Petty Cash of $1000.00 accurately
Previous Experience
WILLIAMSON LANDSCAPE SERVICE, London, ON
Office Manager (7 years)
• Managed lawn maintenance family owned business
• Responsible for Payroll, booking appointments, estimates, assigning crew to jobs,
Accounts Payable/Receivable, answering phones, solving tenant complaints, etc.
MED PLUS MEDICAL CENTRE, London, ON
Receptionist (3 years)
• Worked for 2 family doctors, Walk- in Clinic and Acupuncturist
• Registered patients for walk in visits and doctors’ appointments
• Handled phone, fax, booked appointments for doctors and specialists, filed and pulled
files for next day, et
Education
Accounting and Computers Course WHEABLE ADULT EDUCATION CENTRE, London, ON
Medical Secretarial Diploma PARK BUSINESS COLLEGE, Hamilton, ON
Health Care Aide, Certificate DURHAM COLLEGE, Oshawa, ON
Resume Writing & Covering Letters LONDON EMPLOYMENT HELP CENTRE, London, ON
References
Ms. Diane Kelly
Founder of A Circle of Hope
Mr. Rob Nunn
Facilities Property Manager Norquay
Ms. Cherry Lake
Friend and Past Manager at Old Oaks
Ms. Laura Smith
Friend and past co-worker at Norquay
Contact this candidate