Anternet Johnson

Professional Customer Services Rep - Precision Response Corp

Miramar, FL

accqfr@r.postjobfree.com - 305-***-****

To attain a position as a Medical Assistant utilizing my current skills in Customer Service, Patient relations, and

laboratory work while gaining increasing responsibility. I have the ability to multitask and seamlessly transition

from one activity to another. While gaining more experience.

WORK EXPERIENCE

Professional Customer Services Rep

Precision Response Corp - August 2013 to Present

Excellent Customer Service for American Express Inc. Taking Escalated Calls for customers that are very

upset because their Credit limit got reduced without notice. Taking Payments for credit cards To help them get

their credit line back as well as regular payments. Advising Customers of different actions taken on accounts

such as Cancelling their account, reducing their limit, increasing their limit. Up selling Card Product. Striving

for One call resolution so that the customer does not have to Take time out of their busy schedule to contact us

again when it could Have been resolved on the first call. Booking Travel with different Airline Partners such as

American Airlines, Air Fran, and Continental just to name a few Transferring Points to Airlines to help decrease

the price of the ticket For the customer. Closing Accounts as well as Applying for new Card Products.

Medical Assistant in General Med

Helen B Bentley - March 2012 to April 2013

Report to clinical coordinator or practice administrator. I would perform nursing procedure under supervision

of physician or physician assistant. Assist physician and physician assistant in exam rooms. Escort patients

to exam rooms, interviews patients, measure vital signs, including

weight, blood pressure, pulse, temperature, and document all information in patient's chart. Give instructions

to patients as instructed by physician or physician assistant. Ensure all related

reports, labs and information is filed is available in patients' medical records prior to their appointment. Keep

exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as

required. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.

Triage and process messages from patients and front office staff to physicians and physician assistants.

Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired

medications, oxygen, cold sterilization fluid change, etc.) All other duties as assigned by clinical coordinator

or practice administrator

Customer Service Assistant

Cybertek Wireless - January 2011 to August 2012

Using Electronic Cash register to accept take payments for different companies such as

Fpl, T-Mobile, Comcast, Sprint, Metro-Pcs, etc Transferring money to different countries. Booking U-Haul

reservations and accepting payment for return rentals. Placing ad's online to bring in more patrons who were

not familiar that we were in the area Flashing phones from Sprint to Metro Unlocking phones to be used in

different countries jail breaking phones so patrons can add additional features to their phones.

Setting up meeting with potential clients to help expand the business, Managing account payables making

sure all the bills are paid on time.

Sales Associate

Footlocker - February 2008 to August 2010

Using My Customer Service Experience, & my love for Shoes to help customers find the shoes they were

looking for while staying in the price range. Using an Electronic Cash register to cash out the patrons, Opening

and Closing the store. Stocking before closing every night. Working additional hrs. When we are pre-releasing

shoes for the sneaker heads.

EDUCATION

Diploma in Medical Assistant

Concorde Career Institute - Miramar, FL

May 2012

ADDITIONAL INFORMATION

Clinical Skills

• Vital Signs

• Nebulizer Treatment

• EKG

• CPR

• Glucose Monitoring

• Venipuncture

• Cast Removal

• Phlebotomy

• Sterilization Techniques

• Preparation And Examination

• Specimen Collection

Administrative Skills

• Data Entry

• Basic Insurance

• Billing and Referrals

• Filing

• Electronic Heath Recorder (EHR)

Contact this candidate