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Manager Customer Service

Location:
Tallahassee, FL
Posted:
February 18, 2014

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Resume:

Raymond Fortenberry

** ****** *****

Crawfordville, FL 32327

Phone: 850-***-****

accqfn@r.postjobfree.com

Professional Knowledge, Skills, and Abilities

- Executive level management experience over 100 employees; analytical and detail-oriented; extremely computer technical and literate with a wide

array of skills, including servers, laptops, networks, internet, and Microsoft Office Products; executive level written, verbal, and electronic

communication skills. Professional, dedicated, accountable.

- My professionalism, reliability, and dedication are represented in my 29 years of Martial Arts training and teaching others. I hold 7th Degree Black

Belt in Taekwondo, 7th Degree Black Belt in AFFS, 6th Degree Black Belt in FCMA, 2nd Degree Black Belt in Hapkido, and 2nd Degree Black Belt

in Aiki-Jujutsu.

Professional Experience

Central Security Alarm Inc (CSI Alarm), Crawfordville, Florida October 2012 - Present

President

Managed all in house departments, HR, Accounting, Payroll, Taxes, Warehouse, Marketing, Customer Service, and Vans.

Responsible for Quality Control as well as all computers, printers, networking, and alarm equipment for the field.

Designed, programmed, and implemented the company database built in Microsoft Access to handle all customers, work orders for installs and

service.

Securewatch, Knoxville, Tennessee November 2009–October 2012

Director of Operations, (Florida and Alabama Divisions)

Duties and Responsibilities: management of over 100 installation technicians and branch office managers; data management, submission of daily

reports; equipment logistics including inventory and ordering; hiring, training, and quality control; weekly payroll; management of company

property; designing and manipulating Microsoft Excel spread sheets for many different company purposes including payroll and accounting.

Responsible for implementation and maintenance of all office computers, printers, surveillance systems, and equipment within my Division.

Carolina Cable (Contracted with Time Warner), Fayetteville, North Carolina September 2005–November 2009

Installation Manager

Duties and Responsibilities: management of over 30 installation technicians and office personnel; training newly hired technicians on Time Warner

requirements, policies, codes, and best practices; installation of Time Warner services, including digital cable, digital telephone and Road Runner

(internet); connecting, grounding, wiring, wall-fishing, and trouble shooting of cable systems.

Responsible for maintaining all company computers, printers, surveillance systems, and equipment.

Groupware (Contracted with Time Warner), Fayetteville, North Carolina January 2005 –September 2005

Training Manager

Duties and Responsibilities: management of over 30 installation technicians and office personnel; training newly hired technicians on Time Warner

requirements, policies, codes, and best practices; installation of Time Warner services, including digital cable, digital telephone and Road Runner

(internet); connecting, grounding, wiring, wall-fishing, and trouble shooting of cable systems.

American Systems Integrated (ASI)1, Boca Raton, Florida September 2003 – November 2004

Most Recent Position: Operations Manager (Director)

Duties and Responsibilities as OM: management of over 60 employees from installation technicians, sales staff and office personnel; accounting,

payroll and benefits processing; as well as training; and equipment logistics.

Designed and implemented large spread sheets in Microsoft Excel for company sales, customer jobs, and project management applications.

IT Manager: management of phone and computer systems, network, and company-issued laptops; also assisted with customer service.

Custom Service Technician: installation of Ademco Alarm Systems, structured wiring, central vacuum, high-end home theater systems, high-end

audio systems, video surveillance systems, and home networks.

1 ASI went out of business following the demise of the housing industry during the hurricanes of 2004. Otherwise, I intended to stay in this position.

Raymond Fortenberry 2/18/14

Installation Technician: installation of cable/ DSL modems, routers and switches for networking; installation of security systems, video surveillance

systems, structured wiring, telephone systems, cable systems, intercom systems.

Ranger American Security, Boynton Beach, Florida July 2001 – September 2003

Lead Installation Technician/Training Manager

Duties and Responsibilities: training all technicians regarding installation of systems; installation of DSC security systems, video surveillance

systems, structured wiring, intercom systems, surround sound, distributed audio, and central vacuum systems. Designed payroll database using

Microsoft Access.

EMC, Apex, North Carolina June 1999 – June 2001

Systems Test Engineer

Duties and Responsibilities: installation, set-up, ghosting, configuration, and manipulation of scripts and 84 NT Test Servers; installation of switches

and routers to isolated test LANs from parent test LANs; use of NT server to test NAS and SAN. Testing of Fibre Raid Array Systems using scripts

on Unix testing servers.

Saber Electronics, Vicksburg, Mississippi December 1997 – June 1999

General Manager

Duties and Responsibilities: building Microsoft Access database to manage invoices, inventory, monthly sales statements, and deposit sheets;

building database to manage accounts payable and receivable; building, setup, and network of store computers for data management; management

of store employees; managed all aspects of inventory, sales, and accounting; installed DirecTV satellite systems; building, upgrading, and repair of

computers for customers.

Lockheed Martin, Huntsville, Alabama July 1997 – October 1997

PC/Software Engineer

Duties and Responsibilities: programming of Microsoft Access to give a complex price quote for security site installation for military bases; design,

installation, and administration of network for system designer using NT Server 4 and Windows 95 client computers; building, set-up, and testing of

computers to be installed on-site for security systems; building of electronic switching components for use in the security system demonstration

room; computer troubleshooting and repair.

St. Dominic’s Hospital, Jackson, Mississippi March 1996– July 1997

Biomedical Technician

Duties and Responsibilities: building, upgrade, installation and repair of computers for secretarial and medical use; installation of operating systems

and programs for medical use; medical record management with Microsoft Access Database; administration of Windows 95 Network; Maintenance

of computerized automated guided vehicle system; maintenance of most computer and electronic medical equipment in the facility.

United States Air Force, Fourth Wing, Seymour Johnson AFB, North Carolina October 1988 – June

1992

F-15 Aircraft Weapons Computer and Electronics Technician

Duties and Responsibilities: test, maintain, troubleshoot and repair of F-4 electronic and mechanical weapons system; test, maintain, troubleshoot and

repair of F-15 computer/electronic and mechanical weapons system.

Licensure

Alarm Industry Licenses North Carolina Low Voltage License

Georgia Low Voltage Alarm License

Alabama QA Alarm License

Mississippi Class B License/Mississippi Designated Agent

Tennessee Alarm License

Alarm Industry Certifications Level 2 Alarm Technician

ABAT Advanced Burglar Alarm Technician

FAIM Fire Alarm Installation Methods

Education

Raymond Fortenberry 2/18/14

MCJ Solutions, Inc. Microsoft Certified Systems Engineer (MCSE) (A+, Net+)

International Fighting Arts Affiliation Master of Martial Arts Science Degree

Hinds Community College Electronics Engineering Technology Degree

Many Misc. Seminars and Classes Other Electronic Industry Certifications

US Air Force Other Technical Certificates

Raymond Fortenberry 2/18/14



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