Garry Tran

**** ********* ***** • Tucker, GA ****4 • 404-***-**** • accqdx@r.postjobfree.com

Certifications

CompTIA: A+ Certified

Skills and Accomplishments

• Versed in multiple operating systems such as Microsoft Windows, Mac

OS, and Linux.

• Created and worked with multiple VM's using VMware Workstation.

• Thorough understanding of desktop and laptop hardware components.

• Implemented and maintained a Universal Imaging/Deployment System

that aided in boosting productivity and efficiency.

Experience

MicroSeconds Inc. 2007-Present

IT Technician

• Responsible for performing and overseeing hardware and software repairs on

desktops and laptops.

• In-depth knowledge of Microsoft Windows operating systems and Office products.

• Responsible for the research and implementation of effective tools to aid the

technical and sales staff.

• First point-of-contact for customer emergency situations and immediate support.

• Responsible for developing new ways of customer acquisition and relations.

• Provided immediate service and results for security concerns, including the

removal of viruses, spyware, and malware.

• Responsible for maintaining and ordering inventory and parts as needed.

• Properly diagnosing and performing laptop hardware repairs consisting of LCD

screen replacements, DC jack repair, motherboard replacements, etc.

• Maintained excellent client relations by providing individual attention and quality

service.

Education

University of West Georgia

• Major: Computer Science

References

Professional: Personal:

• Vinh Nguyen: 404-***-**** • Kiana Couch: 404-***-****

• David Tran: 404-***-**** • Dallas Bolden: 404-***-****

• Larry Fowler: 770-***-**** • Robert Chung: 404-***-****

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