PROFESSIONAL EXPERIENCE

ASURION, LLC ****-Present

Senior Supplier Quality Engineer Nashville, Tennessee

Manage internal and external suppliers of remanufactured mobile phones and

consumer electronics to the company's US supply chain. Conduct periodic

supplier audits to ensure compliance to quality requirements and drive

continuous improvement. Manage the supplier corrective action process to

address product discrepancies and further improve product quality.

Participate in supplier qualification activities for parts and finished

goods to ensure successful launching a wide variety of products including

mobile phones, tablets and video game systems.

. As the sole quality engineer working with the company's internal consumer

electronics repair operation all major quality-related metrics improved

dramatically. In the first year customer return rate fell by 60%, and

customer satisfaction score (measured by net promoter score) increased by

76 points while monthly shipments quadrupled. Since then the return rate

improved a further 28% while net promoter scores remained among the best

in the supply chain..

. Managed the quality of the single largest external supplier to the

company's domestic supply chain, reducing customer return rates to all-

time lows (beating goal by over 50%) while maintaining best-in-class

performance in yield, receiving inspection pass rate and customer

satisfaction across a wide range of products.

. Managed quality for product replacement and part purchasing programs,

including developing the quality reporting methods and driving

improvements to customer satisfaction and returns.

ESSILOR OF AMERICA, INC. 2007- 2008

Safety & Security Manager Dallas, Texas

Managed the safety and security activities at the company's corporate

headquarters campus. Produced and implemented emergency response plans, to

include plans for fire, natural disaster and medical emergency response.

Conducted audits and inspection activities to ensure compliance to local,

state and federal laws pertaining to all safety and security matters.

Provided training in safety and security-related areas as required to

ensure employee safety and legal compliance.

. Produced campus's first emergency plan to bring site into compliance with

local fire code and ensure effective response to a variety of emergencies.

. Selected and provided training to 37 employees to serve as the first fire

wardens for the campus. Provided first aid, CPR and automated external

defibrillator (AED) training to 14 employees to cover large gaps in

existing medical responder coverage.

. Contracted with architectural engineer to identify tornado shelter areas

in all buildings on campus, which lies within "tornado alley."

Distributed shelter area information to all employees through posted signs

and the Campus Handbook.

PHOTRONICS, INC. 2003- 2007

Quality Engineer Allen, Texas

Managed the internal audit program for the ISO 9001-2000, ISO 14001-2004,

OHSAS 18001-1999 and TS 16949 standards (including APQP and PFMEA) at one

of the company's principal manufacturing sites. Performed on the order of

30 internal audits per year of a photomask manufacturing site generating

approximately $50 Million/year in revenue. Maintained and managed the

site's corrective action system, ensuring that customer returns and

complaints were resolved in a timely manner. Provided designated customers

with periodic statistical analyses of product performance to their

requirements. Produced extensive training programs in quality related

areas.

. Led a series of initiatives causing all major quality-related metrics to

improve dramatically. Over a two-year period, the annual return rate was

reduced by over 50%, and the annual recall and complaint rates were

reduced to approximately 1/6th of their previously typical rates.

. Designed new audit program and revised internal procedures for the site's

ISO 9001:2000 certification. Personally implemented an audit program

expansion from 12 audits per year to 35. As a result, the site was

certified by the registrar on schedule with 0 findings, and passed all

subsequent re-certification and customer audits.

. Was sent to the company's Milpitas, California site to facilitate its ISO

9001:2000 certification. As a result, the site, which was not previously

certified to earlier quality standards, was certified by the registrar on

schedule with 0 findings.

KWIKSET CORPORATION 2001- 2002

Project Manager/Six Sigma Black Belt Denison,

Texas

Developed and managed projects worth approximately $1,000,000/year in

savings to the company through defect prevention, productivity improvements

and cost reductions. Coordinated the efforts of 35 personnel from the

Maintenance, Materials and Support groups to ensure the timely and

effective implementation of projects. Mentored and trained team members in

Six Sigma quality methods.

. Within three months closed projects worth approximately $200,000/year in

annual savings.

. Identified ~$500,000/year in cost savings, defect reduction and process

streamlining that would be realized by a simple material substitution in

the manufacture of certain components.

. Introduced the analysis of delinquent order data as an effective method

to determine key "bottlenecks" in our manufacturing and delivery

processes.

FUJITSU NETWORK COMMUNICATIONS

2001

Product Manager Richardson, Texas

Managed a telecommunications product that generated ~$300,000,000/year in

revenue. Coordinated the efforts of sales, product support engineers and

production management to ensure customer requirements were met. Tracked,

analyzed & reported critical product metrics through the use of SAP and

other information systems.

. Developed new methods and procedures to track a wide array of component

availability issues for products that generate the majority of the

company's revenue.

. Successfully tested and validated the newest software download tool,

resulting in the upgrade of customer systems without incident.

. Personally ensured the correction of numerous errors and omissions in

documentation and ordering information provided to customers.

U.S. ARMY 1995- 2001

Intelligence Officer

Supervised a staff of 5 intelligence specialists. Managed the planning,

coordination, collection, analysis, production and dissemination of all-

source intelligence in support of unit operations. Trained intelligence

staffs assigned to the Army's most advanced helicopter units. Managed unit

security programs for as much as $600 Million of the Army's most

sophisticated equipment.

EDUCATION / TRAINING

Bachelor of Science, Engineering (Nuclear)

United States Military Academy, West Point, NY

Effective Environmental HAZMAT course

Avery ISO 14001:2004 & OHSAS 18001:1999 Internal Auditor Course

DNV ISO 9001:2000 Lead Auditor Course

QRX TS16949 Interpretations & Process Auditing

National Education Center ISO 9001 Internal Auditor Course

National Education Center ISO 14001 Internal Auditor Course

Black & Decker Six Sigma Black Belt Course

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