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Supply Chain Project Manager

Location:
Saint Johns, FL, 32259
Posted:
February 18, 2014

Contact this candidate

Resume:

Matthew Taylor

Director - Transportation Services & Solutions

accqdm@r.postjobfree.com

Summary

I’m a highly motivated business professional with 15 years tenure in the supply chain logistics industry. My

diverse work experience has enabled me to view businesses and industries from several perspectives and

provides me the ability to improve customer profitability, return on investment, reduce total costs to serve, and

increase market share.

Specialties: Solutions, Customer Relations, Operations Management, Program Management, Consulting,

Leadership, Process Improvement and Problem Solving.

Experience

Director - Transportation Services & Solutions at UPS Supply Chain Solutions

March 2012 - Present (2 years)

• Manage the RFP and Sales processes and cycle for new business in a 9 state territory.

• Penetrate customer accounts through identification and execution of quantified value propositions.

• Create and present high impact, persuasive proposals and presentations to key stakeholders and C-level

executives.

• Chaired the process of revising the new business proposal template for UPS SCS 3PL Transportation

Services.

Enterprise Accounts Manager at UPS

June 2011 - March 2012 (10 months)

• Prepared and delivered customer facing presentations and solution proposals to position UPS solutions and

value propositions to customers.

• Stopped revenue deterioration in customer base upon entering the position.

• Led service and sales activity across the UPS enterprise for 9 Enterprise customers with $35M annual

revenue.

Customer Solutions Global Program Manager at UPS

April 2009 - June 2011 (2 years 3 months)

• Daily management of global account including but not limited to operations, contracts, internal and external

stakeholder expectations and direct reports.

• Successfully drafted and finalized two global contracts with the Business Development Director for a high

tech customer for Service Parts and Distribution services worth an estimated $50M in annual revenue.

• Generated internal cost savings ideas worth approximately $100,000 annually within two months of Go

Live.

• Implemented changes in network solution design prior to Go Live to ensure successful operational

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performance and customer satisfaction.

• Chaired the creation and presentation of quarterly business reviews to executives.

• Built strong customer relationships with internal and external key stakeholders across multiple departments,

enabling good communication among the regions and countries.

• Manage and professionally develop a team of two Supervisors and one Customer Service Agent.

1 recommendation available upon request

Customer Solutions Americas Region Program Manager at UPS

November 2004 - April 2009 (4 years 6 months)

• Improved key performance indicator performance and customer perception immediately upon joining the

account by level setting internal and external expectations to ensure successful operational results and high

customer satisfaction.

• Achieved strong financial performance for two major medical equipment accounts spanning across North

and South America, totaling $41M in annual revenue, inventory valued at approximately $500M and 639,000

square feet of warehouse space.

• Built and maintained strong working relationships with senior and mid-level management across multiple

departments.

• Utilized a teamwork environment to develop and implement operational improvements enabling business

growth, improving margins and improving customer satisfaction.

• Met or exceeded all annual operational key performance indicators.

• Chaired the development of a Global Operations Manual and achieved uniform procedural training and

processes across the global network.

• Conducted the transition of customer product from former service provider and network optimization within

the continental United States.

• Successfully directed the implementation of EDI invoicing program and metric reports, resulting in reduced

costs and increased profits.

I.E. Implementations Project Manager at UPS Supply Chain Solutions

August 2004 - November 2004 (4 months)

• Developed project plans and managed activities leading to successful implementations.

• Organized and chaired weekly status meetings, involving participants from several internal and external

departments.

• Independently developed and directed implementation project plans that met the timeline requirements of

the organization and customers.

• Developed and maintained strong working relationships with internal and external customers.

• Achieved 100% on time implementation of a Foreign Trade Zone worth an estimated $3 million in annual

revenue.

I.E. Client Solutions Supervisor at UPS Supply Chain Solutions

December 2003 - August 2004 (9 months)

• Participated in formal Sales presentations, on-site and off-site customer visits and solution validation

meetings and effectively presented information to internal and external customers.

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• Established and maintained close working relationships with key stakeholders to ensure customer

expectations were managed and needs and wants were satisfied.

• Effectively analyzed and interpreted Requests For Proposals (RFPs) and customer business requirements of

prospective and existing customers, primarily in the High Tech industry and incorporated them into clear,

concise and influential business proposals and Statements of Work.

• Accountable for designing and directing logistics solutions process to support new and existing business

development opportunities by utilizing operational experience, customer provided data and the latest

available innovation and technology to achieve the goals of both internal and external customers.

• Achieved 100% on-time delivery of cost effective solutions, involving coordination of all necessary internal

departments, including but not limited to IT Solutions, Operations and Finance.

• Demonstrated proficiency in financial cost modeling and understanding the financial components of a

solution and its relation to internal and external customers.

Operations Lead Distribution Supervisor at UPS Supply Chain Solutions

August 2001 - December 2003 (2 years 5 months)

• Established and maintained a close working relationship with the customer, supported their needs and

demands through discussion of operational improvement ideas and resolving operational issues.

• Effectively prepared ad-hoc project pricing and quarterly business reviews.

• Presented alternative service solutions to the customer and generated new business within the account.

• Managed multiple logistics operations simultaneously including inventory control, kitting and international

order fulfillment services.

• Managed a $22M P&L and account A/R and A/P.

• Managed advanced Returns logistics operation for major wireless provider in a 60,000 square foot

operation, workforce consisting of 5 supervisors and 145 employees with $20 million in annual revenue.

• Successfully increased account profitability by 12 margin points over 12 months by identifying and

correcting operational deficiencies and implementing changes in operational procedures.

• Managed physical inventory and cycle count program for an average daily parts inventory of $170M,

reducing shrinkage by more than 50% from $45K in 2002 to $22K in 2003.

• Improved quality levels by 11.3% by reducing operational service failures and processing errors.

Quality Specialist at TNT Logistics

May 1998 - August 2001 (3 years 4 months)

• Managed line audits on 75% of daily outbound shipments, totaling approximately 2500 line audits

improving service to the customer from 73.20% in January 2000 to 99.999% in April 2001.

• Managed physical inventory and cycle count program for an average daily parts inventory of $25M.

• Trained and managed 100 employees on ISO 9002 Work Instructions and systems in a non-union

warehouse distribution environment in preparation for ISO 9002 certification.

• Developed and implemented new operational processes and changes in existing operational processes

resulting in increased productivity and quality and reduction in labor and operating costs.

• Assisted in managing an $8M P&L, A/P and A/R.

• Responsible for Quality Statistics and Accident and Injury Reporting to Executive Management.

• Created and implemented ISO 9002 Quality Manual for customer certification.

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• Consulted customer on business and systems operations for global after-market parts distribution

warehouse.

• Assisted Director of Quality with the development and implementation of Field Incentive Compensation

Program based on Quality and Service statistics for all North American contracts.

• Member of implementation management team for two new start-up contracts (cross-dock and after-market

parts distribution warehouse).

• Developed, implemented, and controlled Quality Plans within ISO-9000 guidelines for responsible

programs.

Volunteer Experience

United Way Coordinator at UPS Supply Chain Solutions

March 2003 - August 2003 (6 months)

I was responsible for the United Way campaign for two buildings in Louisville, KY. This involved educating

the employees of the buildings on the UPS role in our community and how we support The United Way.

Skills & Expertise

Program Management

Project Management

Continuous Improvement

Warehouse Management

Transportation Management

Industrial Engineering

Kaizen

Customer Service

Healthcare

High Tech

Cross Dock

Quality Management

Solution Implementation

Start-ups

Proposal Writing

Presenting to Senior Management

Logistics

Logistics Management

Reverse Logistics

Building Relationships

Integrity

Process Improvement

3PL

Cross-functional Team Leadership

Transportation

Supply Chain Management

Warehousing

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Key Performance Indicators

Problem Solving

Solutions Design

Supply Chain Optimization

CRM

Leadership

LTL

Inventory Management

Business Development

Training

Pricing

Supply Chain Consulting

Freight Forwarding

Air Freight

Shipping

International Logistics

Container

Operations Management

Education

University of Kentucky

BBA, Decision Science and Information Systems, 1995 - 1998

Grade: Departmental Honors

Activities and Societies: Phi Delta Theta

Honors and Awards

TNT P.R.I.D.E. Award 2001, UPS Customer Solutions HERO Award 2008

Interests

Processes, supply chain, logistics, networking, career opportunities, golf, outdoor activities, family

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Matthew Taylor

Director - Transportation Services & Solutions

accqdm@r.postjobfree.com

1 person has recommended Matthew

"I had the opportunity to work with Matt on several global implementations. Matt was very effective in

helping to manage both the internal and customer business teams, maintaining the teams' focus on the critical

success factors and keep the projects on track. Matt is a strong and effective communicator when it comes to

managing expectations of both our internal and external customers. I would recommend Matt highly for any

role he would be undertaking."

Spencer Pickering, PMP, Global IS Program/Project Manager, UPS, worked with Matthew at UPS

Contact Matthew on LinkedIn

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Contact this candidate