Matthew Taylor
Director - Transportation Services & Solutions
accqdm@r.postjobfree.com
Summary
I’m a highly motivated business professional with 15 years tenure in the supply chain logistics industry. My
diverse work experience has enabled me to view businesses and industries from several perspectives and
provides me the ability to improve customer profitability, return on investment, reduce total costs to serve, and
increase market share.
Specialties: Solutions, Customer Relations, Operations Management, Program Management, Consulting,
Leadership, Process Improvement and Problem Solving.
Experience
Director - Transportation Services & Solutions at UPS Supply Chain Solutions
March 2012 - Present (2 years)
• Manage the RFP and Sales processes and cycle for new business in a 9 state territory.
• Penetrate customer accounts through identification and execution of quantified value propositions.
• Create and present high impact, persuasive proposals and presentations to key stakeholders and C-level
executives.
• Chaired the process of revising the new business proposal template for UPS SCS 3PL Transportation
Services.
Enterprise Accounts Manager at UPS
June 2011 - March 2012 (10 months)
• Prepared and delivered customer facing presentations and solution proposals to position UPS solutions and
value propositions to customers.
• Stopped revenue deterioration in customer base upon entering the position.
• Led service and sales activity across the UPS enterprise for 9 Enterprise customers with $35M annual
revenue.
Customer Solutions Global Program Manager at UPS
April 2009 - June 2011 (2 years 3 months)
• Daily management of global account including but not limited to operations, contracts, internal and external
stakeholder expectations and direct reports.
• Successfully drafted and finalized two global contracts with the Business Development Director for a high
tech customer for Service Parts and Distribution services worth an estimated $50M in annual revenue.
• Generated internal cost savings ideas worth approximately $100,000 annually within two months of Go
Live.
• Implemented changes in network solution design prior to Go Live to ensure successful operational
Page1
performance and customer satisfaction.
• Chaired the creation and presentation of quarterly business reviews to executives.
• Built strong customer relationships with internal and external key stakeholders across multiple departments,
enabling good communication among the regions and countries.
• Manage and professionally develop a team of two Supervisors and one Customer Service Agent.
1 recommendation available upon request
Customer Solutions Americas Region Program Manager at UPS
November 2004 - April 2009 (4 years 6 months)
• Improved key performance indicator performance and customer perception immediately upon joining the
account by level setting internal and external expectations to ensure successful operational results and high
customer satisfaction.
• Achieved strong financial performance for two major medical equipment accounts spanning across North
and South America, totaling $41M in annual revenue, inventory valued at approximately $500M and 639,000
square feet of warehouse space.
• Built and maintained strong working relationships with senior and mid-level management across multiple
departments.
• Utilized a teamwork environment to develop and implement operational improvements enabling business
growth, improving margins and improving customer satisfaction.
• Met or exceeded all annual operational key performance indicators.
• Chaired the development of a Global Operations Manual and achieved uniform procedural training and
processes across the global network.
• Conducted the transition of customer product from former service provider and network optimization within
the continental United States.
• Successfully directed the implementation of EDI invoicing program and metric reports, resulting in reduced
costs and increased profits.
I.E. Implementations Project Manager at UPS Supply Chain Solutions
August 2004 - November 2004 (4 months)
• Developed project plans and managed activities leading to successful implementations.
• Organized and chaired weekly status meetings, involving participants from several internal and external
departments.
• Independently developed and directed implementation project plans that met the timeline requirements of
the organization and customers.
• Developed and maintained strong working relationships with internal and external customers.
• Achieved 100% on time implementation of a Foreign Trade Zone worth an estimated $3 million in annual
revenue.
I.E. Client Solutions Supervisor at UPS Supply Chain Solutions
December 2003 - August 2004 (9 months)
• Participated in formal Sales presentations, on-site and off-site customer visits and solution validation
meetings and effectively presented information to internal and external customers.
Page2
• Established and maintained close working relationships with key stakeholders to ensure customer
expectations were managed and needs and wants were satisfied.
• Effectively analyzed and interpreted Requests For Proposals (RFPs) and customer business requirements of
prospective and existing customers, primarily in the High Tech industry and incorporated them into clear,
concise and influential business proposals and Statements of Work.
• Accountable for designing and directing logistics solutions process to support new and existing business
development opportunities by utilizing operational experience, customer provided data and the latest
available innovation and technology to achieve the goals of both internal and external customers.
• Achieved 100% on-time delivery of cost effective solutions, involving coordination of all necessary internal
departments, including but not limited to IT Solutions, Operations and Finance.
• Demonstrated proficiency in financial cost modeling and understanding the financial components of a
solution and its relation to internal and external customers.
Operations Lead Distribution Supervisor at UPS Supply Chain Solutions
August 2001 - December 2003 (2 years 5 months)
• Established and maintained a close working relationship with the customer, supported their needs and
demands through discussion of operational improvement ideas and resolving operational issues.
• Effectively prepared ad-hoc project pricing and quarterly business reviews.
• Presented alternative service solutions to the customer and generated new business within the account.
• Managed multiple logistics operations simultaneously including inventory control, kitting and international
order fulfillment services.
• Managed a $22M P&L and account A/R and A/P.
• Managed advanced Returns logistics operation for major wireless provider in a 60,000 square foot
operation, workforce consisting of 5 supervisors and 145 employees with $20 million in annual revenue.
• Successfully increased account profitability by 12 margin points over 12 months by identifying and
correcting operational deficiencies and implementing changes in operational procedures.
• Managed physical inventory and cycle count program for an average daily parts inventory of $170M,
reducing shrinkage by more than 50% from $45K in 2002 to $22K in 2003.
• Improved quality levels by 11.3% by reducing operational service failures and processing errors.
Quality Specialist at TNT Logistics
May 1998 - August 2001 (3 years 4 months)
• Managed line audits on 75% of daily outbound shipments, totaling approximately 2500 line audits
improving service to the customer from 73.20% in January 2000 to 99.999% in April 2001.
• Managed physical inventory and cycle count program for an average daily parts inventory of $25M.
• Trained and managed 100 employees on ISO 9002 Work Instructions and systems in a non-union
warehouse distribution environment in preparation for ISO 9002 certification.
• Developed and implemented new operational processes and changes in existing operational processes
resulting in increased productivity and quality and reduction in labor and operating costs.
• Assisted in managing an $8M P&L, A/P and A/R.
• Responsible for Quality Statistics and Accident and Injury Reporting to Executive Management.
• Created and implemented ISO 9002 Quality Manual for customer certification.
Page3
• Consulted customer on business and systems operations for global after-market parts distribution
warehouse.
• Assisted Director of Quality with the development and implementation of Field Incentive Compensation
Program based on Quality and Service statistics for all North American contracts.
• Member of implementation management team for two new start-up contracts (cross-dock and after-market
parts distribution warehouse).
• Developed, implemented, and controlled Quality Plans within ISO-9000 guidelines for responsible
programs.
Volunteer Experience
United Way Coordinator at UPS Supply Chain Solutions
March 2003 - August 2003 (6 months)
I was responsible for the United Way campaign for two buildings in Louisville, KY. This involved educating
the employees of the buildings on the UPS role in our community and how we support The United Way.
Skills & Expertise
Program Management
Project Management
Continuous Improvement
Warehouse Management
Transportation Management
Industrial Engineering
Kaizen
Customer Service
Healthcare
High Tech
Cross Dock
Quality Management
Solution Implementation
Start-ups
Proposal Writing
Presenting to Senior Management
Logistics
Logistics Management
Reverse Logistics
Building Relationships
Integrity
Process Improvement
3PL
Cross-functional Team Leadership
Transportation
Supply Chain Management
Warehousing
Page4
Key Performance Indicators
Problem Solving
Solutions Design
Supply Chain Optimization
CRM
Leadership
LTL
Inventory Management
Business Development
Training
Pricing
Supply Chain Consulting
Freight Forwarding
Air Freight
Shipping
International Logistics
Container
Operations Management
Education
University of Kentucky
BBA, Decision Science and Information Systems, 1995 - 1998
Grade: Departmental Honors
Activities and Societies: Phi Delta Theta
Honors and Awards
TNT P.R.I.D.E. Award 2001, UPS Customer Solutions HERO Award 2008
Interests
Processes, supply chain, logistics, networking, career opportunities, golf, outdoor activities, family
Page5
Matthew Taylor
Director - Transportation Services & Solutions
accqdm@r.postjobfree.com
1 person has recommended Matthew
"I had the opportunity to work with Matt on several global implementations. Matt was very effective in
helping to manage both the internal and customer business teams, maintaining the teams' focus on the critical
success factors and keep the projects on track. Matt is a strong and effective communicator when it comes to
managing expectations of both our internal and external customers. I would recommend Matt highly for any
role he would be undertaking."
Spencer Pickering, PMP, Global IS Program/Project Manager, UPS, worked with Matthew at UPS
Contact Matthew on LinkedIn
Page6