Denise M. MacLeod

*** ******** *****, ************ ** 19460 • 610-***-**** •

accqcz@r.postjobfree.com

Business Development and Contract Management Leader with more than 20 years of demonstrated

success in the development and execution of corporate contract revenue objectives, for both commercial

and government contracts. Collaborative thought leader recognized for resolution of technically

complicated, cross functional issues through the implementation of operational and contract best practices

driving both top end growth and strategic operational savings. Expertise includes:

Sucessful negotiation in excess of $500 million dollars worth of contracts in both

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commercial and government (domestic and internaitonal) from RFP development through award and

negotiation;

Professional and Managed Service contracts, High Availability and Recovery Services

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contracts, utility and cloud computing, joint ventures and partnership contracts, and software licensing

alternatives;

Outsourcing, strategic and tactical management of third party vendors and their contractual

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commitments ensuring competitive pricing and joint solution creation and a reduction in operational

expenses;

Daily management and development of team members;

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Management of vendor commitments related to Service Levels and KPIs to ensure delivery

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of contractual commitments to end users;

Contract process re design to capitalize on system efficiencies, process automation and

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corporate compliance requirements;

Software/Hardware Audit/Asset Management;

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Software evaluation based on defined business requirements for contracting systems,

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selection and implementation of solution into an enterprise environment; software licensing and

maintenance agreement alternatives resulting in significant savings to the company;

Partnering with Sales/Finance/Procurement Management to achive corporate objectives

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related to revenue recognition;

• All legal/contractual support of the operations teams in 52 managed service and recovery

centers, primary legal support for all operational issues related to crisis management and resource

allocation during customer disasters;

Project management of numerous highly visible projects including the opening of three (3)

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centralized corporate data centers on time and within budget, and implementation of numerous contract

applications in support of automation.

TeKSystems, Radnor PA (September 2012 –December 2013)

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Senior Consultant – Contract Management and Outsourcing Services

Long term contract assignment with Comcast. Onsite subject matter expert for third party

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partner contract development, negotiation and day to day management of partners;

Developed and managed a successful RFP effort for all outsourced call center work

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($500,000,000 annually and growing) from initial RFP through partner selection and contract negotiation.

New contracts results in more than $30 million dollars of savings fiscal 2013 and anticipated savings in

excess of $50 million dollars for fiscal 2014;

Developed new templates for Master Services Agreement and Statement of Work,

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converting all existing partners to this new format and negotiating with the new partners to ensure

consistency in contract terms for ease of management. Successfully negotiated 14 new Master Services

Agreements and more than 75 statements of work in support of business requirements by line of business.

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SunGard Availability Services LP, Wayne PA

Vice President – Business Development (May 2009 – May, 2012)

Managed all of aspects of the technology partner relationships including EMC, VMware, Amazon, Cisco,

Symantec, Dell and NetApp, among others. Successfully negotiated the most complicated contracts in

terms of data replication, managed and recovery including the use of subcontracted third party services.

Managed vendor commitment for top 10 partners based on company spend realizing

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savings in excess of $20 million dollars over the next 4 years;

Successfully managed three audits of software portfolios resulting in significant savings to

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the company (VMware, Informatica and IBM);

Exceeding expected results in all aspects of contracting for technological service offerings

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from new product development through contract lifecycle management.

Vice President – Contract Administration (1997 – 2009)

Managed all phases of the contracting process and contract specialist team, including procedures and

process definition, administration, negotiation, interpretation and contract construction for the SunGard

global customer base.

Created of online sales tools, including user guides and pre approved contract verbiage to

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assist sales in the contracting process resulting in faster deal closure and increased revenue;

Successfully managed the integration of more than 20 companies and the newly acquired

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contracts and customers into existing systems to ensure customer retention and revenue growth;

Developed contract provisions in support of new product offerings and services in

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coordination with the product development team;

Served as primary contract negotiator on accounts in excess of $500K per month for

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technical solutions with significant complexities.

Director of Contract Administration (1/1997 10/1997)

Manager of Contract Administration (10/1994 12/1996)

Held additional positions in Administrative Management and paralegal positions at Lashner,

Rush and Associates, Westmoreland Coal Company, and Alden, Burns, Hartel and Pierce.

EDUCATION AND TRAINING

Masters of Business Administration Temple University. Ambler, PA (ongoing)

Bachelor of Science, Business and History Temple University. Ambler, PA

Advanced Paralegal Certificate with Distinction Mainline Paralegal Institute, Wayne, PA

Attended numerous seminars and training classes pertaining to financial, operational, legal and

leadership development.

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Recipient of outstanding achievement awards.

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