EMMA HARRIS

**** * ******* *** *** *** Pompano Beach, FL 33060 954-***-****

accqbd@r.postjobfree.com

DATA ENTRY AND CUSTOMER SERVICE REPRESENTIVE

I am a self motivated dynamic energetic professional with over seven years in customer

Service and three years in permit experience. I am also very open minded with a two year

Associate degree and I’m bilingual in Creole and English with likable communication skills. I

Also work well under stressful situations.

• Microsoft word

• Word excel

• Power Point

• Outlook

• Internet research

• Data entry

• 50 wpm

* Associate degree in criminal investigation at Everest University in Pompano Beach FL, completed in

2011

EXPERIENCE:

RECEPTIONIST/ PERMIT EXPEDITOR: All Year Cooling, Plantation FL 10/2010 11/ 2012

• pick up and deliver documents to the cities

• fill rebate forms, schedule technicians to do perform repairs on failed inspections

• Contact cities to schedule inspections. See if permits are ready for pick up. Check with

Cities about failed inspections.

• Receptionist answering phones, scheduling technicians to do repairs and new installs. Taking message for the

manager.

• Dispatch technicians to do repairs and new installs. Debriefing technicians after completing a job and sending

them to their task assignments.

Customer Service: Old Navy, Oakland Park, FL 08/2008 01/2009

• interact with customers to provide information in response to inquiries about products

And services and to handle and resolve complaints

• confer with customers by telephone or in person to provide information about products

Or service, take or enter orders, cancel accounts, or obtain details of complaints

• Resolve customer service or billing complaints by performing activities such as

Exchanging merchandise, refunding money, and adjusting bills.

Customer Service Representative: PRC/ American Express Margate, FL 06/2006 12/

2006

• refer unresolved customer grievances to designated departments for further

Investigation

• Review insurance policy terms to determine whether a particular loss is covered by

Insurance

• Keep records of customer interactions or transactions on data base provide by the

Company, record details of inquires complaints, or comments, as well as actions taken.

Cashier/ Service Clerk: Dots Pompano Beach, FL 02/ 2004 03/2005

• Establish or identify prices of goods, services or admission, and tabulate bills using

Calculator cash registers or optical price scanners.

• Process merchandise returns and exchanges

• Assist customers by providing information and resolving their complaints

Pharmacy Clerk: CVS Pharmacy, Yamato road, FL 01/2004 06/ 2004

• Issue receipts, refunds, credits, or change due to customer

• submit prescription to get filled out and ready for the customer

• Assist in the drive thru for pick up for prescription.

• Resolve customer complaints

ASAP Counselor: After School Counselor Fort. Lauder dale, FL 06/2004 11/2004

• helping the kids with their homework

• take the kids outside for recess

• Make sure that the kids and safe and clean and ready for the parents to pick up the kids at the

End of the day.

Contact this candidate