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Customer Service Engineer

Location:
TN, India
Salary:
900000
Posted:
February 20, 2014

Contact this candidate

Resume:

[pic]

M.P.GOKUL LAL

Moblie : +91-917*******

Email: accq9x@r.postjobfree.com

Career Objective

To obtain a position that allows me to utilize my skills to pursue a

challenging career in information Technology. Capable of handling

application based and challenging tasks aiming at achieving a challenging

and responsible position with best of my skills, that would benefit the

company as well as me. Work with team, setting goals and communicating

effectively.

Technical Skills

. Routers (Cisco 7613,7609,3845,2800 series)

. Cisco Switches (6509E, 4507R, 3750, 2960 Series). Nexus

. Firewalls (Checkpoint IP 2455, IP 695, Cisco ASA, Fortigate).

. OC-12, OC-3, DS3, STM4, STM1, E1, Ethernet (Gigabit Ethernet, Fast

Ethernet) .

. Routing Protocol (OSPF, EIGRP)

. Switching technologies (VLAN, VTP, STP, Port-channel's, Multilayer

Switching)

. WAN Technologies(PPP,ISDN BRI )

. Implemented SNMP on devices to allow for network management

. Monitoring tools (PRTG, MRTG, Event Log analyzer).

Career Profiles

CGI India Ltd, Chennai, India

URL:- www.cgi.com

Position/role: IT Consultant Aug 2011 to till date

.

> Handling Changes, task and request on the activity scope and

complete within scheduled time.

> Applying policies in firewall and NAT rules whenever required.

> Applying configuration changes in Nexus 5k, 2k switches.

> Working with VRF environment in Routers.

> Implementing and troubleshooting Internet based IPSEC VPN

tunnels.

> Providing assistance for new server's network integration

> Maintaining SLA with the customer

> Support the Service Desk during incident response activities

> Coordinating with server team for quick resolution of issue.

> Monitoring project risks and scope creep to identify potential

problems and

proactively identifying solutions to address them in advance.

> To participate actively in routine ITIL processes that the team is

responsible to

deliver as part of the Service Delivery

NSE InfoTech Services Ltd, Chennai, India

(100% subsidiary of National Stock Exchange of India Ltd)

URL:- www.nseindia.com

Position/role: Executive Engineer Sep 2007 to Aug 2011

Job Profile

> Installation, Managing and troubleshooting of Cisco

7613,7609,3845,2821 series Routers and Cisco 6513, 6509E,

4507R,3550,2960 Series Switches.

> Troubleshooting & applying policy in the Checkpoint IP 2455,IP

695,NOKIA IP

IP 390,Cisco FWSM Firewall's.

> Administering and managing DCN (Data Center Network ) for L2 & L3

Environment

> Proficient in setting up, managing and troubleshooting Perimeter

security / Wide Area / Local Area Networks as well as Networking

Devices Administration

> Proactive Analysis of network traffic and any abnormalities are

immediately escalated

> Implemented Blue coat proxy device for managing user's Internet

access

> Integrated network devices in HP Open view for monitoring through

NNM & PI

> Knowledge of TACACS and RADIUS authentication and working knowledge

of Cisco ACS

> Monitor & analyze the Cisco device's using Cisco LMS, Event log

analyzer.

> Analyze bandwidth traffic and utilization with PRTG

> Maintain health check & backup's for all Cisco device, firewall's,

security devices

& management servers.

Financial Software and Systems (P) Ltd,(FSS), Chennai, India

URL:- www.fss.co.in

Position/role: Technical Associate: Oct 2006 to Aug 2007

Job Profile

> Installation, Managing and troubleshooting of Cisco

3600,2500,1840,1751 series Routers and Cisco 4006,3550,2950

Series Switches

> Coordinating with BSNL, Bharti, Reliance, VSNL, TATA, Sify service

providers.

> Configuring and troubleshooting Video conference devices using IP

and ISDN

> Monitoring the router interface traffic using the PRTG monitoring

tool and using

the resource effectively

> Monitoring the all network devices using whatsup gold monitoring

Software.

> Responsible for Network related issues for InfoBase and Tandem

Switch (HP

BASE 24) project deployed at various banks.

> Coordination with the Bank's Network Team for network related

issues for InfoBase and Tandem Switch (HP BASE 24) connectivity.

> Configuring VLAN in Switches.

> Update Asset repository information

> Creating documents and makes necessary drawings using MS-Visio.

> Coordinating with Vendor for Preventive maintenance, Health

checkup for UPS and AC.

HATHWAY CABLE & DATACOM Pvt. Ltd., Chennai India

URL:- www.hathway.com

Position/role: Network Engineer: Sep 2005 to Sep 2006

Company Profile

Part of Rajan Raheja and Star TV Group India's largest Class A ISP

existing in over more than 10 cities.

Job Profile

> Monitoring and managing Cisco uBR 7246 VXR Router, Cisco 2960Series

Switches

> RAD G703, V35 Modems in the Network Operation Center (NOC).

> Cisco CMTS (Cable Modem Termination System) Broadband routers.

> Commissioning Leased Line circuits from BTNL and VSNL.

> Commissioning VPN setup for corporate customers.

> Monitoring bandwidth consumption on WAN Links.

> Monitor network health through dedicated tools

> Monitor alerts and create and escalate incident tickets upon

critical and warning

alerts

> Configuring Cisco SOHO routers for enabling VPN tunnel through

internet as per

client requirements.

> Co-coordinating with the call center for the complaints logged by

the customer for

delivering better customer service.

Origin Infosys Pvt Ltd, Chennai, India.

Client: - Sify Ltd, Trichy

Position/role: Support Engineer. Jan 2004 to Aug 2005

> Co-coordinating with the call center for the complaints logged by

the customer for

delivering better customer service.

> Maintaining the corporate link at uptime of 99.5%

> Monitoring of corporate links, Sify- I ways, Base stations through

NMS Tools.

> Provide 24*7 Supports for the NOC on shit basis.

> Configuration of Axxcelera Broadband Access point and Subscriber

Units for

Wireless remote internet access..

> Coordinating with BSNL, BTNL and Reliance Infocomm for leased line

commissioning.

> Commissioning new E1 links and coordinating with service providers.

> Solving connectivity issues for I-ways,CTOs (Cable television

operator) browsing

problem (Sify iway - broadband net caf ).

> Preventing maintenance, Health checkup and technical support for

network,

desktop including virus scanning, laptops and printers.

Goldmine NETech, Madurai., India.

Position/role: Technical Support Engineer. Jan 2002 to Dec 2003

> Troubleshooting of network connectivity and Cabling

> Desktop Assembling and servicing

> Maintaining a small sized office network of about 30 users.

> Responsible for secured virus free office network.

> Maintaining and Updating the software client versions and patches.

International Certifications

CCNA Cisco Certified Network Associate (640-801)

CCNP Cisco Certified Network Professional

Cisco ID: - CSCO11304964

Educational Qualifications

Academic Qualification University/School

B.E.(Electrical & Madurai Kamaraj

Electronics ) University

Personal Details

Marital Status Married

Nationality Indian

Date of Birth 05-06-1980

Present Address Door No 9/5, Balaji Singh Street, Saidapet,

Chennai-15



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