My Nguyen
Certified make-up artist & Licensed esthetician
Garden Grove, CA
accq3s@r.postjobfree.com - 209-***-****
Professional make-up artist and licensed esthetician with proven track records of exceeding sales goals and
expectations. Experienced and highly motivated sales associate with the ability to effectively communicate
well with management, team, and customers.
KEY QUALIFICATION
• Demonstrate knowledge of comprehensive esthetician and make-up techniques
• Ability to communicate professionally and clearly with coworkers and clients
• Ability to set and achieve sales goals
• Ability to work independently while supporting team environment
• Competitive drive and entrepreneurial confidence to succeed in retail environment
• Bilingual; fluent in Vietnamese and English
• Excellent time management, organizational, and follow-up skills
• Attentive and meticulous
• Eminent trainer, organizer, and presenter
• Accountability and initiative; high level of ownership
• Prioritize and handle multiple tasks in fast-paced environment
• Developing and maintaining a high level of knowledge on products and services
WORK EXPERIENCE
Counter Manager (Interim), Beauty Consultant
Nordstrom Shiseido Cosmetics - Newport Beach, CA - November 2013 to January 2014
Greeted clients and introduced them to the line
• Took initiative to present and sell merchandise in a professional manner
• Provided facials service (Omotenashi Demo Method) on customers to help increase sales
• Enhanced customer's experience by inviting them for store/brand events or personalized beauty service
• Built and maintained strong vendor relationships to maximize business results
• Built and developed strong relations with customers by following up within 3-5 days; clientele
• Supported selling effort by maintaining department through stock replenishment
Business Manager, Esthetician, and Brow Specialist
Nordstrom Anastasia Cosmetics - San Jose, CA - October 2012 to October 2013
Set and achieve personal sales goals
• Greet customers in a timely, professional, and engaging manner
• Provide honest and confident feedback to customers regarding products
• Consistently seek new trend and product knowledge to act as an expert for customers
• Manage the scheduling and execution of vendor events and promotions
• Communicate business opportunities that include line performance, stock levels and team motivation/
recognition
• Provide all professional esthetician services provided by Anastasia
• Offer hands-on cosmetics and facial consultations
• Use product knowledge and selection to build sales and provide exceptional service to customers
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new
merchandise, and remind them of upcoming events
• Perform daily department maintenance tasks including stock work, re-merchandising, display, price,
markdowns, merchandise transfers and light cleaning
• Open new Nordstrom Fashion Rewards accounts as a mean of building customer relationships
Beauty Consultant
Macy's Laura Mercier - Santa Clara, CA - December 2010 to October 2012
Greeted clients and provided a thorough consultation of individual needs
• Inspired customers by making a connection and demonstrate products and techniques to create lasting
positive impression
• Demonstrated commitment and ability to build customer relationship and loyalty through initiating service
consultations, regular purchase follow-up and replenishment calls, and the maintenance of a client file
• Utilized customer service techniques and professional selling skills to achieve personal and team productivity
goals
• Attended and participated in vendor meetings, seminars, schools, and other product knowledge and business-
driving opportunities
• Maintained counter stock, cleanliness, and hygiene standards
• Performed other duties as needed
• Achieved sales objectives primarily through sales to new customers and also through sales of additional
services to existing customers
Freelance Make-up Artist
Kiira& Love Co - Fremont, CA - January 2010 to December 2011
Created a welcoming environment for the client by ensuring a positive experience
• Achieved greater sales by building a client based business
• Demonstrated passion for makeup application on clients, exceptional client service and selling skills
• Assisted in the maintaining standards of cleanliness, maintenance and organization
• Assisted with non-sell tasks as assigned
• Consistently utilizing company tools and resources, building a client based business and followed up
accordingly
Assistant Manager, Nail Technician, and Eyelash Extension Specialist
Finishing Touch Nails& Spa - Lodi, CA - June 2006 to July 2011
Greeted clients as they check into the spa and ensured they felt welcome
• Answered telephone calls and scheduled appointments
• Attended to client needs and answers client questions
• Scheduled clients for future spa appointments
• Provided professional nail services, including manicures, pedicures, regenerative hand treatments and
paraffin wax services
• Maintained a smooth flow of services for clients booked with multiple technicians
• Provided extra services, including foot soaks and refreshments
• Suggested retail products to clients
• Achieved service and retail sales goals
• Developed lasting relationships with customers by contacting them to follow up on services, suggest new
products, and new services.
• Consistently seeking new product knowledge to drive sales and service
• Responsible for energizing and educating teams to identify customer solutions and service opportunities
• Organized events to promote new products and to build customer relations
EDUCATION
Trade School in Make-up Aristry
Make-up Designory - Burbank, CA
2011 to 2011
Vocational in Skincare
My Beauty School - Sacramento, CA
2010 to 2011
AA in Interdisciplinary Studies
San Joaquin Delta College - Stockton, CA
June 2010
Vocational
Tammy's Beauty College - Stanton, CA
August 2005
SKILLS
Licensed Esthetician, Certified Make-up artist
AWARDS
Macy’s Beauty Spring Look
March 2012
$50 gift card. Won best make-up application contest by using brand's bright colors and achieved flawless skin
on model.
Laura Mercier Award
April 2012
Exceed sales goals, won double commission contest for both month of April and May
Macy’s Beauty Basket Award
September 2012
Won best beauty make-up application contest in Cosmetics Department (Retail $700).
Nordstrom’s Top #1 Counter Manager of the Month
August 2013
Outstanding sales performance, 70% increased in LY
CERTIFICATIONS
Multmedia Make-up Artistry Program
November 2011 to Present
Specialized in beauty make-up, hairstyling, and special effects.
Beauty 101: Fundamentals of Beauty Make-Up
Beauty 201: Studio Hairstyling for the Make-Up Artist
Beauty 301: Beauty Lab
Special Make-Up Effect 201: Character Make-Up Artistry
CA Board of Barbering and Cosmetology
December 2011 to Present
Esthetician License
ADDITIONAL INFORMATION
PROFESSIONAL SKILLS and TRAINING
Shiseido Cosmetics Training, Costa Mesa, CA February/2014
Anastasia Cosmetics Training, Livermore, CA June/2013
Nordstrom Downtown Seattle, WA April/2013
Trend Event- Anastasia Soare Personal Appearance
Anastasia Cosmetics Training, Walnut Creek, CA February/2013
Laura Mercier Training, Maggiano's, San Jose, CA September/2012
Laura Mercier Training, Maggiano's, San Jose, CA February/2012
Multimedia Make-up Artistry Program November/2011
Beauty 101: Fundamentals of Beauty Make-Up
Beauty 201: Studio Hairstyling for the Make-Up Artist
Beauty 301: Beauty Lab
Special Make-Up Effect 201: Character Make-Up Artistry