Kassem Soufan

**** ****** ***

accq24@r.postjobfree.com Parma, Ohio 44129

Phone# 216-***-****

CAREER SUMMARY

Experienced Software Test Engineer specialized in software/firmware quality

assurance of embedded controllers in DC power systems. Extensive experience

in developing test plans, test procedures, and test reports as well as

scheduling and management of test resources. Professional performance

teaching product application, and product training sessions. Excellent and

courteous handling of technical customer support. Extremely detailed,

rational thinking, Intuitive and very dependable team player.

EDUCATION

Cleveland State University, Fenn College of Engineering

Cleveland, Ohio

Master of Science in Biomedical Engineering, GPA 3.8 / 4.00

Dec 2011

Cleveland State University, Fenn College of Engineering

Cleveland, Ohio

Master of Science in Electrical Engineering, GPA 3.79 / 4.00

May 2007

PROFESSIONAL EXPERIENCE

CT Verification Lead

Philips Healthcare, Highland

HTS, OH Jan-2013 to present

Involved in testing different lines of CT scanners (Br-64, iCT, Big-

Bore

Design new test cases and review and modify old ones. Perform test

execution and report test results. Defect tracking (logging and

verification). Review other testers test executions and track their

progress.

Research Engineer

Cleveland Clinic Foundation,

Cleveland, OH 2011 to present

A new Algorithm to reduce patient radiation exposure in Chest and Cardiac

CT scans (to be deployed for all CT scanners across all hospital

branches).

Standardization of patient size-specific tube current to achieve prescribed

image noise, for coronary artery calcium quantification (Abstract

presented at Society of Cardiovascular Computed Tomography 6th Annual

Scientific Meeting). Manuscript to be submitted (working progress).

Collect CT scan image information and assemble patient data sheets for

further analysis for various research projects.

Cleveland State University,

Cleveland, OH Jan2010-May 2011

. Designed and prototyped a novel cost effective medical device for

Laryngoscopy, reducing patient trauma and clinician time required in the

intubation procedure.

. Designed a cost effective solution for impoverished countries, enabling

the unskilled person to use the sphygmomanometer helping the fight

against global High Blood Pressure disease.

Senior Software Test Engineer/Product Specialist

Emerson Network Power Energy Systems, Lorain, OH

2004 to 2008

Manage and oversee testing activities and responsibilities of the testing

group providing regular progress reports. Develop Test Plans, Test

Procedures and perform test activities for various embedded controller

products. Evaluate and analyze testing results and assemble test reports

recommending the release of products under test. Define and maintain

internal quality control standards and metrics. Provide recommendations and

configurations for various monitoring products embedded in DC power

systems.

. Created an automated software solution to remotely upgrade embedded

controllers in the field, reducing system downtime and saving on

maintenance site visits and warranty costs.

. Provided detailed technical assistance to the Front Line Technical

Support group on various monitoring products, ensuring faster problem

resolution and higher customer satisfaction.

. Created workaround procedures when standard procedures failed and ensured

issues are resolved in a timely fashion by escalating urgent problems

requiring more in-depth knowledge to appropriate internal resources.

. Participated annually in company conference by setting up Training

systems and giving training courses to customers, enhancing customer

understanding of monitoring products and increasing sales.

. Provided internal training sessions to the Technical Support Group and

the Field Services Group on how to configure and use various monitoring

products.

. Investigated product issues, initiated CARs (Corrective Action Requests)

and followed through with appropriate resolutions to meet and exceed

customer satisfaction.

. Defined and maintained internal quality control standards and metrics

such as tracking defects and open defects per each released product.

Lead Software Test Engineer/ Technical support

Marconi Communications (formally Reltec Corp. acquired by Emerson),

Lorain, OH 1998 to 2004

Design and implement test plans. Schedule and assign testing tasks to

members of the testing team. Manage testing environment, and Lead and

facilitate testing activities. Conduct internal trainings and Provide

support to junior team members. Run and Maintain Test Automation Scripts.

Perform testing and record bugs and provide regular test reports. Provide

internal and external technical support and take care of customer field

issues.

. Introduced and implemented a central bug tracking solution, reducing bug

reporting/resolution time and expediting product release.

. Introduced and implemented a SNMP Test-Suite (SilverCreek by Interworking

labs), resulting in finding and fixing software bugs before software

release and saving all field warranty costs.

. Helped secure $32 Million sale by giving a two-day product presentation

in front of 12 customer engineers.

. Involved in numerous off-hour site visits to trouble shoot system issues

and provide software upgrades.

. Created and maintained test cases and test procedures based on product

TRS (technical requirements specification), ensuring full test coverage

of released software products.

. Planned, coordinated and facilitated tasks and work load of testing team

members, assuring that all projected milestones are met on or ahead of

scheduled delivery time.

OTHER RELEVANT SKILLS

. Working knowledge of Imaging software applications (Siemens, Syngo

Dynamics; Philips Workspace Portal; Aquarius iNtuition; and AGFA

Healthcare IMPAX 6 ..)

. Working knowledge of all Win Operating Systems

. MS-Office: Word, Excel, Power Point, and Access, as well as MS-Project

. Working Knowledge of SNMP, and MIB Browsers (MG-Soft, iReasoning)

. Working Knowledge of Terminal Emulation programs: Procomm Plus, HyperTerm

. Basic knowledge of various programming languages (exposed to while

testing product applications)

. Web Browsers savvy: Internet explorer, Firefox, Opera (while testing

monitoring products web applications)

. Fluent in English language and Arabic language (different dialects)

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