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Customer Service Training

Location:
Overland Park, KS
Posted:
February 19, 2014

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Resume:

Michael Mauer

***** *. ***** **. • Overland Park, Kansas 66213 • 913-***-**** • accq1q@r.postjobfree.com

EDUCATION

The University of Kansas Lawrence, Kansas

Bachelor of Science, Information System Technology and Finance December 2013

Information Systems Technology GPA: 3.41

Study Abroad: Consortium of Universities for International Studies Paderno del Grappa, Italy

Summer of 2012

• Traveled throughout Europe being able to be truly independent, opening myself up to opportunities that were

not previously available

• Had the opportunity to take courses from some of the most decorated professors in the U.S.

EXPERIENCE

Boston Financial Data Services Lawrence,

Kansas

Mutual Funds Transaction Processor Internship May 2010 – June

2012

• Process transactions for over 135 institutional and retail-based clients representing the mutual fund,

retirement provider, and banking industries which required strict attention to detail and financial legal code

• Received training in: Mutual fund, financial ethics, and financial law; trained new employees

The Oread Hotel Lawrence,

Kansas

Server August 2013 –

January 2014

• Learned and practiced the true meaning of customer service, which means to constantly go above and beyond

the customer’s expectation

• Able to interact with a variety of different types of customers; practiced the ability to pick up conversations

and leave lasting impressions with a diverse group of people from all across the country

LEADERSHIP

Member of KU Finance Club, Member August 2010 -

Present

• Interact with financial professionals, visit work locations, and gain insight into on the job success

Phi Kappa Psi Fraternity, Member August 2009 - Present

• Head of Treasury Committee – Planned and executed the budget process for over 100 residents

throughout the course of the year

• Social Committee – aligned budget with social goals; surveyed members to enhance effectiveness of

spending

ACTIVITIES/HONORS

• Volunteered on Jim Kanatzar for Jackson County Prosecutor (Summer 2011)

o Managed a successful campaigning team in Jackson County for the election

• Volunteer for Hospitality House, which serves over 300 people every Sunday (Spring 2010 - Present)

• Served in a mission trip to Juarez, Mexico over a spring break (Spring 2010)

• Donated time to the Adopt a Highway charity in Lawrence, KS (Spring 2010)

• Participated on the KU Rugby club, along with KU intramural sports (Fall 2010 – Fall 2012)

• Dean’s Honor Roll at the University of Kansas (Fall 2009)

• Member of the National Society of Collegiate Scholars (Fall 2009 – Present)

• Volunteered at Natural Ties – able to spend time with handicapped people in local area (Fall 2009 – 2010)

Skills

• Experience with C++, SQL, and visual basic software coding

• Training over proper database management and security

• Extensive use of Microsoft Excel, Access and Word



Contact this candidate