Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Oak Lawn, IL
Posted:
February 17, 2014

Contact this candidate

Resume:

Timothy Foley

**** ******** **** . ********, ** *0456 . accpus@r.postjobfree.com .

708-***-****

SUMMARY

Logistics Manager with over 20 years leadership experience in the

transportation industry. Proven track record of success in leading top

performing logistics, warehousing and distribution operations.

Outstanding record increasing efficiencies and providing best in class

solutions and customer service. Considered a dynamic leader with

excellent skills managing large labor forces which consistently deliver

outstanding results. Core areas of strength include warehouse and

inventory management.

PROFESSIONAL EXPERIENCE

Nissin International Transport, Romeoville, Illinois

1986-2013

Logistics Center Manager 2010-2013

Headed all Logistic Center Operations for major global logistics company.

Responsible for Profit & Loss Results, Labor Management, Inventory

Management, Distribution, Warehouse Management System Processes and

Customer Relations. (Declined company's offer to relocate with organization

to Memphis in 2013).

. Led a labor force of 32 employees, handling all performance management

activities including goal setting, performance reviews, training and

career development plans. Labor force performance consistently

exceeded expectations.

. Directed shipping and receiving of an average 6 million pounds of

freight monthly, ensuring efficient, timely and high performing

results in accordance with strategic warehouse plans established with

each customer.

. Established innovative strategic warehouse and distribution strategies

with customers to optimize their supply chain efficiencies.

. Maintained and managed all performance metrics, management information

reports, customer service logs and training/safety records to ensure

best in class service levels, efficiencies and performance.

Warehouse Manager 2000-2010

Assisted Logistics Center Manager in the Labor Management, Inventory

Management, Distribution and Warehouse Management System Processes.

. Supervised, trained, scheduled and handled performance management for

labor force of 40 employees on warehouse floor.

. Implemented new material flow management system to improve

productivity. Resulted in increased efficiencies and improved customer

satisfaction.

. Created customized customer transportation metrics and internal

management information reports to optimize results and customer

satisfaction.

Warehouse Assistant Manager 1995-2000

Assisted Warehouse Manager in daily operations of warehouse and 40 employee

labor force.

. Trained new employees on shipping and receiving and safety procedures.

. Collaborated across intra-company departments to improve process flow

and optimize internal and external efficiencies.

Inventory Control Coordinator 1991-1995

. Maintained accurate inventory for all products in warehouse.

. Assisted in cycle / full inventories and made recommendations for

improved system documentation.

Warehouseman/Forklift Operator 1986-1991

. Performed all general warehouse duties, consistently exceeding

performance expectations.

PROFESSIONAL TRAINING AND SKILLS

Proficient in AS400 Warehouse Management System . Certified Forklift

Operator .

Knowledge of PC applications including Excel, Word, Power Point and Outlook

.

Trained in Customs Trade Partnership Against Terrorism . Member of Company

Safety Committee



Contact this candidate