Lurica C. Jackson

**** ******* *****

Ellenwood, GA 30294

404-***-****

accpqo@r.postjobfree.com

CUSTOMER SERVICE MANAGER

Overview More than eighteen years working for and managing high volume, fast-pace retail

establishments in the Atlanta area. Recognized for delivering unparalleled customer

service. Highly versatile, motivated, quality oriented leader recognized for exceeding

sales goals. Areas of expertise include:

• Exceptional Customer Service • Recruiting/Coaching/Mentoring/Training

1. Merchandising and Display 5. Budgeting/Record Keeping

2. Employee Management 6. Problem Solving

3. New Store Openings 7. Inventory and Pricing Controls

4. Proficient in Microsoft Office 8. Computer/POS Scanning Use

Zee and Zee Jewelry, Atlanta, GA August 2007 –

Employment

Present

OFFICE MANAGER

Variety of administrative work – client and sales entry, filing, answering phone, etc.

Assist owner with monthly inventory control and sales records

Cracker Barrel Old Country Stores, Atlanta, GA August 2005 –

September 2013

RETAIL MANAGER/SALES

Identified and developed service oriented leadership within the entire store

Worked in multiple store units to correct store issues and rebuild moral

Coached to rebuild morale and team spirit in challenging stores

Communicated clearly to employees, peers, supervisor, and restaurant team

Victoria’s Secret Beauty and Bath and Body Works, Atlanta, GA August 2005 –

May 2001

STORE MANAGER/SALES

Met and exceeded YTD numbers for two years

Helped in the opening of new stores

Assisted customers with product knowledge of their items

Trained management staff for growth opportunities

Hired and trained and maintained new employees

Managed and arranged visual presentations for new product

Dealer Gain, Atlanta, GA February 2001 –

August 1999

IMPLEMENTATION COORDINATIOR/SENIOR ON-LINE PROFESSIONAL

Liaison between customer and Internet Sales Manager for over 150 dealerships

Met required task: weekly, monthly, and quarterly goals and statistics

QA testing of dealerships websites to insure icon and pop-up worked

Worked with sales and marketing in communicating timeframes to activate services

Victoria’s Secret Stores, Atlanta, GA August 1999 –

October 1993

CO-DIRECTOR (ASSISTANT MANAGER)

Coordinated the staff schedule

Managed the opening and closing of the store

DeVry University, Decatur, GA

Education

Bachelor of Science in Computer Information Systems

Graduated – February 1999

References Furnished Upon Request

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