Susan Kim Rivas

*** ******* ****** **********, ** 15226

Cell: 412-***-****, accpq6@r.postjobfree.com

Summary of Qualifications

• Dedicated SQA Engineer with over 16 years’ experience who works best in a fast paced

environment with a willingness to work the hours necessary to get the work done.

• Hardworking and highly regarded as a self-starter and motivated leader with strong

communication skills resulting in immediate positive results.

• Agile enough to effectively test, debug, and deploy different types of applications (windows, web,

console, and mobile) with an intuitive understanding of requirements, scope, usability, performance

and quality.

Skills

• HP QC, QTP, RQM, Selenium 2.0, TOAD, JMeter, PuTTY, a variety of defect tracking

applications - Serena Team Track/Serena Business Manager, Bugzilla, Jira, FogBugz etc., Cisco

IPCC, Hummingbird, Ensemble, Clarify, Vantive, Crystal Reports

• All Windows operating systems, including Windows Mobile, multiple levels of Macintosh

Platforms (Leopard, Safari) Mobile OS, Linux, Unix, Virtual Machines

• JavaScript MySQL, ORACLE, SAP, SRMS, C++, HTML, XML, VB Script

• PC Hardware and Software Installation, Network Configuration, Internet/Intranet, Wireless

Protocols, DHCP, DNS

Employment History

Wombat Security Technologies Pittsburgh, PA October 2012 – May 2013

Software QA Manager (Contract Position)

* Coordinated completion of architectural analysis, requirements, specifications, and risk assessments by project

team members.

* Provided leadership as well as performed product verification and validation testing, including writing test plans

and test procedures, executing tests, reporting results, and managing issues identified in testing.

* Analyzed software requirements to assure that they were clear and testable, while working with software

engineers to define system operations.

*Reviewed software design and architecture, in coordination with software development engineers.

* Wrote test procedures to verify operation, usability, performance, and reliability of systems and applications;

verifying adherence to software requirements and user needs.

* Created clearly documented bug reports for anomalies found during testing. Verified bug fixes and documented

results.

* Worked closely with development and support groups to facilitate software releases.

SSI (Genco ATC) Pittsburgh, PA January 2011 – June

2012

SQA Team Leader (Contract Position)

* Managed workloads for a team of 6 SQA Engineers working in an Agile environment.

* Wrote and executed SQL queries fluently (Selects, joins, sorting data, DB updates, etc.).

* Retrieved data from databases (Oracle) to validate testing efforts (writing and executing SQL queries).

* Knowledge & experience in client server and web-based application environments.

* Created requirement mapping to test cases.

* Managed documentation of test results and informed the Project Manager and SQA Manager when there were

any major defects.

* Communicated format/version changes and defects to the team.

* Worked with the customer and architects to design application changes and enhancements.

* Responsible for all aspects of the testing process from the design and creation of manual and automated test

scenarios/plans to the execution of test processes.

* Creation and execution of functional, application, regression, volume and performance tests.

* Participated in design review sessions with developers and project managers and reporting of metrics used to

track the progress of the testing.

* Responsible for defect reporting, problem diagnosis and assisting developers to resolve defects.

* Worked closely with Project Managers, Developers and Trainers to communicate application changes.

* Worked on multiple test projects at once.

* Worked closely with customers on support and application issues.

* Assisted in post-production implementation testing.

IT Solutions (WMATA) Silver Spring, MD November 2008 – October

2010

QA Manager (Contract Position)

* Built a team from the ground up of 8 QA engineers to test both WMATA bus and rail services software.

* Held morning Scrum meetings to ensure the schedule was being followed.

* Created test plans for 9 area transit systems that connect throughout the Washington Metropolitan area.

* Executed test plans extensively to ensure service levels of each area systems were compatible with one another.

* Tested each component with all different versions of area transit software to ensure there were no defects.

* Worked with Senior Developers from a 3rd party vendor to ensure all defects were tracked and fixed.

* Tested both hardware and software. If any defects were found, I had to ensure the issue

was software related.

* Changed out hardware to duplicate the area transit system that was being tested at the time.

* Traveled to numerous bus and rail sites around the area to install the new software and supervise high ridership

traffic to ensure compatibility with other transit systems.

* Built, developed, and trained an internal team of WMATA engineers that can test any user reported bugs.

* Completed testing of all the new features 2 months before the IRS deadline.

My Happy Planet, Pittsburgh, PA June 2008 – December 2008

Senior Quality Assurance Engineer (Contract Position)

* Lead a team of offshore SQA engineers working in an Agile environment.

* Created test plans and executed tests for Internet Explorer 7, Internet Explorer 6,

Firefox 2.0, and Safari for an offshore team of QA engineers for a startup Social

Networking site.

* Collaborated with Senior Web Developer to better understand User Experience issues.

* Performed ad-hoc and regression testing of all web applications under strict schedules.

* Performed black box testing for the web applications.

Gather Inc., Pittsburgh, PA March 2007 –

May 2008

Senior Software Quality Assurance Engineer

* Lead, trained, mentored, and supervised QA team in testing applications written in

Ajax, Java, JavaScript, CSS, PhP, HTML, SQL, Flash, and XML to maintain ongoing

progression of software for a Social Networking website.

* Analyzed specifications and design. Implemented and executed test plans to qualify

internet applications.

* Developed automated tools and processes to ensure the timely release of products.

* Clearly communicated defects to the appropriate development group. Provided support

to developers to ensure the timely correction of defects.

* Tested large scale enterprise products in a distributed networking environment.

* Utilized common software development tools for change control, problem tracking, test

management and requirements management.

* Wrote SQL queries and performed white box testing.

* Utilized basic knowledge of national consensus standards, such as ISO 9001, ISO 9003,

and ANSI/ANSE.

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