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Customer Service Sales

Location:
Overland Park, KS
Posted:
February 17, 2014

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Resume:

Jose Pena

Lead Field Technician

Overland Park, KS

accppj@r.postjobfree.com - 913-***-****

Position in a dynamic business setting with opportunity for advancement.

SPECIALIZED TRAINING:

• Communications in Broadcasting and Receiving

• Case Studies in Fiber Optics

• Nortel Switching

• Electronics Technology

• Radio Transmitting and Receiving

• Network Installation and Maintenance

• Electronic System Installation/Maintenance

• Technical Sales and Sales Support

• Network Operating Systems

• Software Upgrades (Multiple Systems)

WORK EXPERIENCE

Lead Field Technician

Installation Service Technology - Prairie Village, KS - 2010 to 2012

Before arriving on site, set up schedule for all arriving teams. Once on site direct and over-see all parts of

the installation. Keeping all persons on site on task and answering any questions and resolving any issues as

they arrived. Providing computer installation, technical support, maintaining and troubleshooting critical point-

of-sale (POS), CCTV, and/or PC/LAN equipment, install mini networks, hard drive swaps, memory upgrades,

software upgrades (Windows XP and Windows 7) and IP configuration per the customer's satisfaction and

specifications. Also conducting on-site audits of systems that need to be upgraded, document ting on-site visits

by keeping a photo record and written record of the completed upgrade or install. Providing on-site training

and support for the end user. Helping even the most novice users of the software better understand and use

to better help their customers.

Asst. Manager

WAL-MART - Overland Park, KS - 2006 to 2009

Supervise daily operations of (10 to 15) employees. Manage direct and over see daily task and duties. Conduct

customer service threw constant communication and a full knowledge of products location and inventory.

Maintained and scheduled employees to ensure proper coverage of shifts to keep from understaffing and over

work load.

CDL Route Technician

Deffenbaugh Industries - Shawnee, KS - 2004 to 2006

Scheduled pick up of containers service's for demolition, construction, remodeling and industrial service.

Special waste transportation, permitting and disposal, roll-off containers (sizes ranging from 10 to 40 cubic

yards). Utilizing compactor equipment for receiving container's and yard waste collection.

Nortel Network Analyst

Tek Systems - Sprint PCS - Lenexa, KS - 2004 to 2004

First level recognition and interruption of DS1/DS3 Sprint PCS/Nortel network elements and interfaces via

digital switching equipment. Activate network call outs to operations personnel, including daily use of Clarify

Ticketing System and conducted daily testing on (T1) circuits, with vendor specific network equipment. Provide

input into overall network and communications architecture. Expertise in analyzing, organizing, prioritizing and

implementing plans and strategies also provided a culturally and intellectually diverse background in meeting

company objectives.

Inside Salesman

Weld Racing - Kansas City, MO - 2003 to 2004

Performed daily sourcing and purchasing threw phone and internet communication also used Microsoft Office

applications to help keep contacts and sales receipt's specifically (Excel, Word and Outlook) experience

with AS-400 system. Excellent verbal, written, interpersonal communication skills, organization and customer

service skills. Established and maintained positive working relationship with vendors and co-workers by

keeping good documentation in a fast pasted working environment. Coordinated multiple tasks, in a rapidly

changing work environment and changing priorities. Met deadlines and provided accurate and timely fallow-up

with sales warehouse and customers. Demonstrated superior judgment, integrity and composure while under

pressure.

Outbound Supervisor

Tulsa, OK - 1996 to 2003

Supervised daily operation of up to (13-24 employees) ensuring compliance with operating plans and

procedures. Identified exceptions, formulated recommendations and implemented process improvement by

ensuring customer service through quality meetings, consistently communicating new information and changes

pertaining to process, procedures, and policies. Scheduled staff and coordinated job specific training, including

ongoing training, education and development. Provided first level of support for complaints and suggestions

and concerns by ensuring a timely and effective completion of all employee relations, employee safety and

performance review activities as committed. High levels of responsibility based on an outstanding ability to

lead and motivate workers and coworkers with an exceptional communication skill.

EDUCATION

Associate of Science in Electronic Communication and Science

Spartan School of Aeronautics - Tulsa, OK

2000 to 2003

Diploma

Louisburg High School - Louisburg, KS

1993 to 1996

ADDITIONAL INFORMATION

COMPUTOR SKILLS:

• Work and Support Windows 95, 96, 2000-2007 MS Office and Office XP

• Installation setup and configuration of desktop and laptop systems

• Proficient on internet access

• Working knowledge of Network configuration and IP configuration



Contact this candidate