JAMES EDGAR "CASEY" HENDERSON III

**** ***** **.

HOUSTON, TX 77005

832-***-****

accppi@r.postjobfree.com

OBJECTIVE To further pursue my career in the field of

Information Technology and Computer Science,

working in a position requiring someone with a wide

knowledge in computers and networking, specific skills

to work effectively and efficiently, and a great love of

working with technology.

EDUCATION University of Houston, 1988-1993. Computer Science &

Mathematics

CERTIFICATION Microsoft Certified Professional

KNOWLEDGE Desktops, Laptops, Imaging; Servers, Domains, Users;

Networks, Firewalls, Switches, Routers, Modems; Backups,

Printers, Shares; Viruses, Hardware, OS, Apps; TCP/IP, WINS,

DNS, DHCP, Active Directory, Exchange Server, Terminal

Services, VPN; Preventive Maintenance, Tune-ups; as well as

Mobile Computing Platforms (iOS, Android, Blackberry, Windows

8).

EXPERIENCE May, 2009 - June, 2013

Discovery Consulting & Computer Services, Inc.

Managed Services Provider - Computer/Network Support

Technician Level II

. Administer and Manage a Windows Domain Network Environment

for mid-size Telecomm client with about 3000 Employees, 50

Sites, 2500 PCs, 65 Servers, 200+ printers/copiers

. Active Directory management (User Accounts, Computers,

Sites, Group Policies, Logon Scripts, Distribution

Lists/Groups, Public Folders, DHCP, subnet management, DNS,

etc.)

. Ensure protection of workstations with Trend Micro anti-

virus management & deployment

. Design and manage backup and recovery schemes for each site

& every server

. PC Remote mgmt, Troubleshooting & Help Desk support for End-

user hardware & software

. Install and configure networks, creating VPN tunnels

between sites using Cisco ASA 5505

. Maintain audits, documentation and layouts of

infrastructure & assets

April, 2003 - August, 2008

AAMA, Inc. / The Association for the Advancement of

Mexican-Americans

Network Systems Administrator / PC Technician / Computer

Support and Helpdesk

. Support a Windows Domain Environment with about 500 PC's,

15 Servers, 50 printers/copiers, for around 200 employees

in 4 cities (8 separate VPN/server sites)

. Active Directory mgmt (users/computers, sites, group

policy, DHCP, DNS, etc.)

. Manage workstation images, inventory assets

. Ensure protection of workstations with Symantec Corporate

anti-virus distribution

. Design and manage backup schemes and recovery for each site

. Remote management and Help Desk support/troubleshooting of

hardware and software

. Install and configure networks, creating VPN tunnels

between sites using Cisco PIX 501

. Configure & manage network copiers, printers, scanners, and

Tandberg videoconferencing

. Maintain documentation and layouts of assets and inventory

November, 2000 - May, 2001

Broadcast.Net, Inc. / Texan.Net, ISP servicing broadcast

industry

Webcast engineer/operator, Web designer, PC Technician,

basic telephony

November, 1997 - May, 1998

Houston Internet Access, local dial-up ISP

PC Technician, Help Desk Technical Support, Customer

Support

SKILLS & HARDWARE OS and SERVERS SOFTWARE

LANGUAGES

EXPERTISE Intel / AMD PC's Windows 2k, XP, 7, 8 Active Directory

C/C++

Dell PowerEdge Server NT 5.x, 6.x Group Policy,

ACL's HTML

Compaq Proliant Exchange 2k3/2k7/2010 Office

2k/2k3/2k7/2010 Perl/CGI

Cisco PIX / ASA SharePoint 2003 Symantec AV Corp

JavaScript

HP ProCurve VMWare, Hyper-V Acronis TrueImage

VBS/Basic

Dell PowerConnect Windows 98/95/Me Norton Ghost

Assembly

LinkSys SOHO/VPN DOS 6.22 Faronics DeepFreeze

Tandberg Video Redhat Linux 7.0 Layton AuditWizard

Savin/Sharp/Ricoh Unix (BSD, Ultrix) Softros

LAN Messenger

8e6 R3000 X-Windows Adobe Acrobat, Photoshop

Sun, NeXT,DEC/VAX VMS DameWare Remote

Mgmt.

Macintosh Mac OS X Spark/OpenFire

Altair 8800 Blackberry, Android, iOS

Typing: 100 wpm. 10-Key: 10,000 kph.

** I can provide Support/Management/Administration/Troubleshooting of the

following: Desktops, Laptops, Imaging; Servers, Domains, Users; Networks,

Firewalls, Switches, Routers, Modems; Backups, Printers, Shares; Viruses,

Hardware, OS, Apps; TCP/IP, WINS, DNS, DHCP, Active Directory, Exchange

Server, Terminal Services, VPN; Preventive Maintenance, Tune-ups; as well

as Mobile Computing Platforms (iOS, Android, Blackberry, Windows 8).

REFERENCES Available upon request

Linkedin http://www.linkedin.com/pub/casey-henderson/2b/8a/50a

Title Level 2 [Network Server Computer User Desktop System]

[Technical Helpdesk] Support [Specialist Analyst Consultant Technician]

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