Stephania Musgrove

**** ***** **** ***** *-***, West Palm Beach, FL 33409

Cell: 561-***-****: accpij@r.postjobfree.com

Career Overview

Customer Service Representative Job: Serves customers by providing product and service information;

resolving product and service problems with 15+ years’ experience.

Core Strengths

Telephone inquiries customer service standards

● ● High

● Customer service

Strategic sales solutions expert

● ● Service

● Credit card processing

Telecommunication skills ● Multi-line phone operation proficiency

●

● Multi-line phone usage

Conflict resolution to customer service procedures

● ● Adheres

● Creative problem solver

Listening skills problem solving ability

● ● Strong

● Excellent communication skills

MS Windows proficient skills

● ● Troubleshooting

● Problem solver

Fast learner Software knowledge

● ● Avaya

● Energetic work attitude

Accomplishments

Telephone Service

● Professionally processed 80+ calls per day, providing information and service to ensure customer

satisfaction.

Conflict Resolution

● Responsible for handling customer account inquiries, accurately providing information to ensure resolution of

product/service complaints and customer satisfaction.

Work Experience

Customer Experience Agent/Support

September 2013 to Current

Security Networks – West Palm Beach, FL

Be professional and have excellent phone etiquette. Assist with technical questions and resolution over the phone with

customers and with the field technicians – both in house technicians and affiliates. Troubleshoot different panel types

and have basic user knowledge. Create, open, and note active accounts of customer’s service tickets. Assist internal

customer service personnel and dispatch coordinators with technical issues.

Driver

August 2012 to September 2013

Medi-Wheels of The Palm Beaches – West Palm Beach, FL

Transport passengers that are senior citizens and persons with disabilities. Provide door to door service for all

passengers to and from vehicle. Use radio communication of transport details with dispatch. Respond to

passenger issues and inquiries associated with transportation paths. Collect copay and signature of each

passenger. Secure all mobility devices. Pre-trip and post-trip vehicle daily. Ensure safety of passengers. Be

professional and courteous at all times.

Customer Accountant Executive

February 1999 to November 2011

Comcast Cable Corp. – West Palm Beach, Florida

Effectively managed a high-volume of inbound and outbound customer calls. Answered a

constant flow of customer calls with up to 150 calls in queue per minute. Addressed and

resolved customer product complaints empathetically and professionally. Provided accurate

and appropriate information in response to customer inquiries. Defused volatile customer

situations calmly and courteously.

Customer Service Representative

January 1998 to February 1999

Apac Teleservices – Boynton Beach, FL

Answered a constant flow of customer calls. Advise customers of delivery times and

delays. Enter new data into system and send emails out to all hubs. Received

customers’ orders and processed them for on time shipment.

Educational Background

William T Dwyer High School

Palm Beach Gardens, Florida, USA

General Studies

High School Diploma

William T Dwyer High School

Palm Beach Gardens, Florida, USA

Data Ent ry Certificate

Complete course in Business Computers, Typing and Office Procedures.

Ross Technical Institute

Medical Assistant Program

West Palm Beach, Florida, USA

Certificate of Completion 12/94

Courses: Anatomy & Physiology, Venipuncture, EKG’s, Medical Terminology, Insurance

B illing, Injections.

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