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Manager Customer Service

Location:
Fort Lauderdale, FL
Posted:
February 17, 2014

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Resume:

GLORIA JHONCON

**** ***** ***** ***. ***. **, Ft. Lauderdale, FL 33334

954-***-**** - Email: accpcq@r.postjobfree.com or accpcq@r.postjobfree.com

CONDOMINIUM ASSOCIATION MANAGER- LCAM

Seeking a long term position as Onsite Property Manager for a Hi-Rise Condominium or

Homeowner Association. Dependable, self-starter Property Manager with eight years of

experience with strong managerial skills in financial area and organizational abilities working in a

multi-task in a fast pace, following Chapter 718/ 720 as well as the Rules and Regulations of the

Association. Startup and well organized with good time management skills. Great with numbers,

research projects, data compilation, etc. Handle multiple assignments simultaneously in an often

time constrained. Excellent at follow-up and accurate detail work and multitask person. Bids and

Contract negotiators in benefit of the association. Human Resource Administration. Accounting

software: TOPS 2000, Quickbooks and Yardi. Proficient in Microsoft Office 2000.

Core Strengths

Contract Negotiators Internal Implementation Problem Solving

Implementing Decisions Annual Budget & Election Team Leadership

AR & AP Management Bilingual English/Spanish Multi task person

Strategic Planning Organizational Abilities Customer Service

Professional Experience

REAL ESTATE SALES ASSOCIATE

Beachfront Realty, Inc. 11/2012 - 12/2013

- Marketing search properties on line for customers.

- Involve in the entire process of buying or sell properties.

- Prepare all paperwork for lease/rent of a property.

- Be in charge of rent collect and fix problem issues in each property.

PORTFOLIO PROPERTY MANAGER (5 Condos & 1 HOA)

Association Services of Florida, Miramar, FL 09/2010 – 10/2012

- Preparation of Annual Budget, Annual Election Meetings and Monthly BOD Meetings

- Direct and coordinate activities of staff and contract personnel, evaluate their

performance and make sure the community is running well.

- Plan, schedule and coordinate the preventive and corrective maintenance of the

communities.

- Meet with vendors & contractors to negotiate service contracts, determine priorities and

- discuss the operational status of different ongoing projects.

- In charge of bi-weekly payroll of each personnel assigned to my communities.

Gloria Jhoncon 954-***-**** Page 2

ONSITE PROPERTY MANAGER- HI-RISE BUILDING (297 units)

Towers of Oceanview East Condo, Inc., Hallandale Beach, FL 05/2007- 04/2009

- Directly responsible for overall management, organization of entire building..

- Facilitate the Board’s final selection of contractors for projects and services.

- Tracking the Work Orders for maintenance service request or repairs permitted by

association policy, budget limitations, etc.

- Effective communication with community members to ensure their needs are being meet.

- Prepare Annual Election Meeting Package, Annual Budget, Financial Statements.

- Confer with legal authorities to ensure that the building is in compliance with the City

- Managed a staff of 9-12 full time personnel between security guard, maintenance &

cleaning crew.

ONSITE PROPERTY MANAGER - HI-RISE (120 units)

Ocean Park Condominium, Inc. Miami Beach, FL 09/2004 - 03/2007

- Acted as liaison between Board of Directors, unit owner, tenants and vendors.

- Coordinated actions with association’s attorney to monitoring all legal accounts.

- Responsible of collection of monthly assessment, security deposits, etc.

- Inspected ground facilities to determine the preventive and corrective maintenance.

- Managed 9-15 personnel in house (maintenance, cleaning & security guard, etc).

- Investigated complaints, disturbance, violations, following the Rules & Regulations.

- Prepared the package of monthly meetings as well as the Annual Election Meetings,

Annual Budget and Special Assessment Meetings. Attended to the BOD meetings.

ADMINISTRATIVE ASSISTANT (454 units)

Caribe Lakes H.O.A., Miami, FL 02/2003 – 12/2003

- Assisted to the Property Manager and all members of Board of Directors

- In charge of the violations, send out letters to unit owners.

- Responsible to collect and post all monthly payments of the unit owners and oversee the

AR and AP .issues.

- Effective customer service with all complaints and needs of the resident of HOA.

Educational Credentials

- Miami Dade Community College – Business Supervision Management

- Miami Dade Community College – DBPR – Condominium Association Manager License.

Reference : Upon Request.



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