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Customer Service Quality Assurance

Location:
Bessemer, AL
Salary:
12.00
Posted:
February 18, 2014

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Resume:

Curlie Thomas

*** ***** ****** ***** • Birmingham, AL 35205 • Ph: 205-***-**** • accp8w@r.postjobfree.com

Objective

I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. I have extensive

experience in the customer service and warehouse industry. I get along well with others, also work efficiently on my own.

I am seeking a position where I can develop and excel while giving my best to an employer.

Skills

2.5 years experience working in a warehouse

2.5 years experience performing truck deliveries

4 years of Operating System experience: Windows 95/98/ME/2000/XP/Vista/7

4 years of Microsoft Office Suite experience

Experience

The Dannon Project-Birmingham, AL

Office Manager February 2012- February 2013

• Maintains office services by organizing office operations and procedures; controlling correspondence; designing

filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying

trends

• Answered calls, check voice mails and route to specific department or person

• Greet and assist visitors and participants and assist them with specific needs

Morin Actuator- Pelham, AL

Machine Operator February 2012- February 2013

• Reads process sheets, blueprints, and sketches of part to determine machining to be done, dimensional

specifications, set up, and operating requirements

• Selects and installs preset tooling in tool posts, turrets or indexing heads, and automatic tool change magazine, in

sequence specified on process sheet

• Adjusts machine feed and speed and changes cutters to machine parts according to specifications when

automatic programming is faulty or machine malfunctions.

• Observes machine operations and makes adjustments which may be required to maintain accuracy.

• Observes numerical displays on control panel and compares with data on process sheet to verify dimensional

adjustments, feed rates, and speeds of machining cuts

• Measures work piece for conformance to specifications

Star Insulation- Pinson, AL September 2011- February 2012

Commercial and Residential Insulator

Provided accurate measurement of insulation for covering air duct using tape measure and knife

Wrapped, fit, or attached materials to structures of surfaces

Pinson Valley Heat Treating - Pinson, AL January 2010 – May 2011

Heat Treater

Responsible for heat-treating parts for customers as needed to harden pieces to particular specifications

Responsible for unloading and packing parts for tempering and shipping

Forklift certified to unload and load trucks as needed throughout the day

Graybar Electric - Birmingham, AL June 2005 – December 2008

Truck Driver

Loaded and unloaded product from warehouse on and off trucks by hand and with the assistance of a forklift and

delivered to locations

Maintained safe vehicle conditions in compliance with company and highway regulations

Transported materials to various locations with a demonstrated ability to navigate thick city traffic

Teletech - Fairfield, AL May 2001 – June 2005

Technical Support Representative

Provided excellent technical support and troubleshooting assistance for Bell Atlantic, GTE, MSN and Verizon

online customers

Assisted customer’s in setting up internet, email, website settings and other internet related configurations.

Received various on-site training to support security software, dial up, cable, wifi, and DSL connection

Achievements

Center Ring Award

Perfect Attendance

Excellent Quality Assurance

Employee of the Week

Kudos from Customers with excellent customer service

Education

High School Diploma, John Carroll High School, Birmingham, AL May 1997



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