Customer Service Quality Control
Resume:
Jennifer Sibley
St. Thomas, ON N5P 3S9
accp4w@r.postjobfree.com
OBJECTIVE
I am a self motivated, disciplined individual seeking a position where I can best utilize
the skills and strengths I have attained thus far in a customer service or in an
industrial/manufacturing setting.
SKILLS/QUALIFICATIONS
• Excellent Communication skills • Detail Oriented
• Exceptional Customer Service • Certified in CPR Class C and First Aid
• Ability to work independently • Punctual, reliable; outstanding record of
attendance
• works well in a team setting • Quick learner
• 5+ years experience in a manufacturing • Excellent manual dexterity
environment
WORK EXPERIENCE
Externship, Gamma-Dynacare-Toxicology Department 2013-2014
London, Ontario
Performed a variety of laboratory tasks including specimen collection, separation,
specimen scanning for accessioning, data entry, transporting decomposition bins
to storage, pulling specimens from storage for logging, labelling tubes for quality
control and aliquotting quality control specimens, successfully completed 240
hours of clinical placement.
Assisted the Medical Laboratory Technicians within the Department of Forensic and
Clinical Toxicology.
Delivered mail to various departments, checked Purolator packs and garbages and
broke down boxes.
-2-
Esthetician, Hair Essentials and Spa 2010-2013
London, Ontario
Performed various Esthetic services including facials, manicures, pedicures, body
treatments and relaxation massage.
Handled payment transactions and booked appointments.
Maintained industry standards of sanitization and sterilization of implements and
work surfaces.
Production Worker, Ford Motor Company 2002-2007
St. Thomas, Ontario
Worked as part of a team and independently to meet hourly quotas for production.
Tied down the left side rear ditchmoulding strip using pneumatic hand tools.
Worked in various departments of the facility as needed/directed, participating in all
aspects of the production of the Crown Victoria and Grand Marquis vehicles.
Assembler, Therm-O-Disc, Canada Ltd. 2000-
2002
St. Thomas, Ontario
Soldered thermostats for industrial heating and cooling units.
Performed quality control checks, bundled, packed and readied parts for shipment.
Cable Customer Service Representative, Rogers Video 1998-2000
St. Thomas, Ontario
Opened new and reviewed existing cable accounts for clients.
Troubleshooting client concerns or issues.
Managed large daily cash flows, rented to and returned equipment from clients.
Worked as part of a team in a fast paced environment to maintain customer
satisfaction.
General House Cleaner, Molly Maid 2000-
2001
St. Thomas, Ontario
Worked as part of a team to perform and complete general cleaning duties in clients’
homes in a timely fashion.
-3-
EDUCATION
Medical Laboratory Technician with Honors, Medix College of Healthcare 2013-
2014
London, ON
Advanced Esthetics with Honors, Elegance School of Esthetics 2009-
2010
London, ON
Received Student of the Month Award for February 2010 for outstanding achievement.
OSSD with Honors, Parkside Collegiate Institute 1998
St. Thomas, ON
Received 5 awards for outstanding achievements.
REFERENCES
Deb Farrell
Manager, Clinical Toxicology, Gamma-Dynacare
London, Ontario
accp4w@r.postjobfree.com
Linda Kendellen
Senior Clinical Laboratory Assistant/Technician, Gamma-Dynacare
London, Ontario
519-***-**** ext. 1259
accp4w@r.postjobfree.com
Sarah Graham
Forensic Technician/Medical Laboratory Assistant, Gamma-Dynacare
London, Ontario
accp4w@r.postjobfree.com
Janet Donald
Instructor, Medix College of Health Care
London, Ontario
accp4w@r.postjobfree.com
Alda Puzzuoli-Gentile
Owner/Operator, Hair Essentials and Spa
Byron, Ontario
Jeannette Fulton
Previous proprietor of Molly Maid, St. Thomas
St. Thomas, Ontario
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