JILL BACHA

**** ******* **** ● Allison Park, PA, 15101

412-***-**** ● accp4t@r.postjobfree.com

SYSTEMS ANALYST

Detail-oriented, organized Analyst with experience in the application of information technical skills within large medical

environments. Proven ability to work collaboratively in team environments, leading to the accomplishment of set goals.

Demonstrated success in facilitating quick resolutions to client issues, leading to high levels of satisfaction.

AREAS OF EXPERTISE

Systems Applications ● Troubleshooting ● Problem Solving ● Process Improvement ● System Implementations ● User Trainings

● MS Office Suite ● Citrix Active Directory ● Sharepoint ● HP Service Center ● Remote Desktop

PROFESSIONAL EXPERIENCE

UPMC HEALTH SYSTEM 1989-2013

SENIOR SYSTEMS ANALYST (2008-2013)

Reconciled lab billing and patient data quality discrepancies, communicating with multiple departments to achieve fast

resolutions. Served as member of project team overseeing the migration from thin to thick client environment. Served as lead

member of LIS projects for patient medical record number conversion and testing upgrades. Collaborated with vendors and other

divisions.

KEY ACHIEVEMENTS:

• Led new HL7 interface implementation, including testing, documenting, trouble-shooting and vendor modifications,

resulting in successful installation.

• Facilitated successful trainings for more than 200 users of new Positive Patient ID software, resulting in high levels of

information retention and confidence in use among staff.

• Implemented Laboratory Information System at Children’s Hospital laboratory.

• Coordinated conversion to LDAP logins form more than 500 users, resulting in more efficient workflow.

ASSOCIATE BUSINESS ANALYST (2002-2008)

Served in Help Desk’s regular rotation and as on-call support for all hospitals in troubleshooting both hardware and software

issues. Participated in Safety Committee and College of American Pathologist inspections. Maintained familiarity with hospital

information systems including Cerner, Medipac and EPIC.

KEY ACHIEVEMENTS:

• Developed and implemented Help Desk procedures that facilitated faster client resolutions.

MEDICAL TECHNOLOGIST (1989-2002)

Performed complex patient testing on instrumentation. Trained and oriented new employees. Managed and resolved patient order

discrepancies. Served as Educational Coordinator for Med Tech students.

EDUCATION AND TRAINING

SQL Course Certification, 2013

COMMUNITY COLLEGE OF ALLEGHENY COUNTY

Associate of Science, Computer Science, 2001

COMMUNITY COLLEGE OF ALLEGHENY COUNTY

Bachelor of Science, Medical Technology, 1989

UNIVERSITY OF PITTSBURGH

AMERICAN SOCIETY OF CLINICAL PATHOLOGISTS - Medical Technologist Certification

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