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Customer Service Manager

Location:
Memphis, TN
Posted:
February 18, 2014

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Resume:

Christina Boatwright

*** ********* ***** – Marion, AR 72364

accp3d@r.postjobfree.com - 901-***-****

EDUCATION

BBA Degree: Business Administration: Concentration: Accounting

Strayer University - 2012 to 2014 GPA: 3.50

Associates Degree: Business Management

Hawaii Business College- 2002 GPA: 3.45

RELEVANT SKILLS

• Over 10 yrs. of Residential and Foreclosure Closing Experience;

Notary Public in Arkansas and Tennessee

• Microsoft Office, Westlaw, Elite, Webview, RamQuest, Softpro,

Equator, ResNet, Excel, Outlook, Internet, 50 wpm, Multiline Phone

• Ensure input is accurate by reconciling summary reports on a daily

basis

• Audit accounts to ensure attorneys have been paid for all services

rendered using reports generated by the receivable system.

• Provide on- going financial control of all client files, including file

audits and record keeping.

• Assist with monthly closing, including final general ledger posting, to

ensure propriety and accuracy of accounts receivable balances.

• Generate transaction reports to update the account receivable balance

on a monthly basis.

• Operate computers programmed with accounting software to record,

store, and analyze information.

• Check figures, postings, and documents for correct entry, mathematical

accuracy, and proper codes.

• Classify, record, and summarize numerical and financial data to

compile and keep financial records, using journals and ledgers or

computers.

• Debit, credit, and total accounts on computer spreadsheets and

databases, using specialized accounting software.

• Operate 10-key calculators and copy machines to perform calculations

and produce documents.

• Receive, record, and bank cash, checks, and vouchers.

• Code documents according to company procedures.

• Reconcile or note and report discrepancies found in records.

• A/P invoices into accounting software.

WORK EXPERIENCE

Billing Specialist/Legal Secretary

Adams and Reese, LLP - Memphis, TN - September 2012 to Present

*Maintain and document complete, timely, and accurate billing information for

assigned clients.

*Perform on-going reconciliations’ to ensure the integrity of the

billing/receivables data.

*Review all claims for accuracy and completeness

*Prepare and process billing for primary billing and secondary billing utilizing

CM 1500 claims processing form.

*Process EDI billing utilizing electronic billing system

*Research and correct rejected invoices for resubmission.

*Process incoming cash receipts (lock-box, in house, credit cards) against

appropriate accounts.

*Research all discrepancies in amount billed versus amount paid. Determine

why discrepant and next action required.

*Provide support for department attorneys

*Prepare and distribute reports weekly, monthly, and/or quarterly.

*Input claim and litigation information

*Create separation agreements and manage separation agreements process.

*Gather document for legal research and projects.

*Negotiate 3rd Party Agreements

*Handle legal reserve and outside counsel billing *Organize

and file correspondence and reports.

*Maintain legal/litigation files.

Escrow Officer

Wilson & Associates - Memphis, TN - May 2007 to September 2012

*Prepare and review title commitments for title issues

*Ensure all title defects have been addressed

*Ensure all foreclosures were completed accurately before completing the sale

*Work with vendors/partners to complete transactions

*Effectively answers buyer’s and realtors questions regarding the closing

process

*Interpret and execute lenders closing instructions

*Prepare escrow disbursements and balance file ledgers

*Review HUD-1 Settlement Statements to assure accuracy

*Handle the Face closing for Settlement transactions

*Curing title issues

*Prepare Settlement Statements and Disbursements for standard

Residential/REO closings

*Communicate information and instructions to escrow branches, Asset

Managers, Clients and Vendors

*Proficient in escrow procedures and regulations governing escrow

Process

Escrow Officer

Stewart Title - West Memphis, AR - January 2003 to May 2007

* Handled the Face closing for Settlement transactions

*Curing title issues; Issued Title policies

*Prepare Settlement Statements and Disbursements for standard Residential

*Communicate information and instructions to escrow branches,

*Proficient in escrow procedures and regulations governing escrow Process

Office/Customer Service Manager

Magellan Fine Furniture - Atlanta, GA - August 2001 to December 2002

* Supervised 15 sales representatives, warehouse employees and cashiers

*Prepared payroll, handled invoicing for Accounts Receivable and Accounts

Payable for vendors

*Responsible for Marketing and maintaining business by

demonstrating professional customer service and communication

*Prepared reprimand documentation as well as annual performance reviews

Aviation Storekeeper/Supply Clerk

United States Navy - Point Mugu, CA - August 1994 to July 2001

*Responsible for maintaining personnel records, Daily Operational Logs

*Supply manifests and data entry



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