Misty Cohea

**** ****** **. ********, **. *****

832-***-****

accoui@r.postjobfree.com

Objective:

A position within the industry that will allow me to utilize my unique and varied experience to become an asset to my work environment and provide for personal and professional growth

Profile:

• Motivated, personable business professional with multiple certifications

• Track record of exceptional management skills resulting in positive reviews and client testimonials

• Demonstrated history of generating accurate, timely reports and exceeding goal expectations

• Talent for quickly mastering technology and task specific software programs

• Diplomatic and tactful with professionals and non-professionals at all levels

• Flexible and versatile- able to maintain a sense of humor under pressure

• Poised and competent with demonstrated ability to easily transcend cultural and economic differences

• Thrive in deadline-driven environments

Professional Experience:

Candlewood Suites Medical Center

General Manager 2012- 2013

Operations Manager 2011-2012

• Oversee all aspects of day to day property operations in fast paced extended and leisure stay hotel

• Supervision, training and daily management over 15 employees; 300 days/nights per calendar year

• Preparing marketing strategies, value propositioning

• Generating reports including forecasting, market share percentages, market rate comparable, pipeline preparation of payroll, schedules, process Medicaid / insurance paperwork, MQSA monthly reporting, night audits, PGP plan maintenance, monitor and correct security issues

• Property tours; coordination with maintenance/housekeeping departments to maintain corporate brand standards

• Preparation of documentation necessary for annual tax audit

• New build property opening; on site prior to Certificate of Occupancy for prelease

• Liaison between off site owners and department heads

Candlewood Suites Pearland

Operations Manager 2010-2011

• Effectively provided all aspects of customer service before, during and after customer stay

• Provided staff development and new employee training, conduct monthly staff meetings, oversee scheduling, work closely with the Director of Sales on new lead prospects, assisted in the opening of the facility

• Oversight of housekeeping and maintenance including prep rooms for housekeeping, oversee the perpetual green plan, address any maintenance issues, schedule maintenance repairs, delegate tasks for maintenance man

• Review of direct bills to ensure they are paid on a timely manner, employee payroll, count and log daily cash drops and petty cash, check the night audit credit card reconciliation, enter and process monies and credit card transactions for the cupboard

Rockin’ OK RV Park / Derksen Building Sales

Park Management 2008-2010

• Consumer Relations to include new camper orientation and contracts, conducted camper exit interview, 24/7 customer service call out, investigate and resolve client issues, campsite marketing including basic website development

• Overall property maintenance including oversight of grounds maintenance crew, security and safety measures, evaluate consumer suggestions for property improvements

• Patron billing calculation and collection, daily and monthly sales transactions, accepting and recording check, credit and cash transactions, deposits, credit card settlement and weekly reports to owner

• Derksen Building Sales: generate sales and execute contracts, supervise deliveries, prepare and complete monthly close-out reporting to corporate staff

Pearland Family Medicine

Front Desk/Medical Records 2007-2008

• Provided frontline customer service, multi-line phone operation, patient admission, appointment management, chart construction and insurance verification (verbal and on-line)

• Bookkeeping duties included receivables, deposits, credit and cash transactions, daily balance overview

• Assisted clients with medical request process, acted as custodian of records for legal and medical requests

Education:

National Institute of Technology

Certified Pharmacy Technician2005-2007

Priority Club Rewards 101 2010

Priority Club Rewards (Meet & Greet) 2010

7 Habits of Highly Effective People 2012

CWS Brand Orientation 2012

Can Do Service-Aim Higher 2012

Can Do Service-Celebrate Difference 2012

Can Do Service-Do the right thing 2012

Can Do Service-Introduction to CWS 2012

Can Do Service-Show we Care 2012

Can Do Service-Work better together 2012

Leading the CWS experience 2013

PCR 101 2012

PCR 102 2012

PCR 103 2012

PCR 104 2012

PCR 105 2012

PCR Final Assessment Test 2012

Perform-the fundamentals 2012

Revenue Road Trip 2012

Computer Skills:

Microsoft Office Suite, QuickBooks, Quicken, Medisoft, Office Hours, Peachtree, TDH Connect, Practice Partner, internet savvy, basic website development and management, Opera, Holidex

Exceptional References Available Upon Request

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