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Program Manager, Project Management, Six Sigma

Location:
Germantown, MD
Posted:
February 15, 2014

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Resume:

Lori R. Stone, MPM, PMP

***** ****** ***** ***** ? Germantown, MD 20874 ? C: 301-***-**** ? H: 301-

***-**** ? accorc@r.postjobfree.com

PROFESSIONAL SUMMARY

Forward-thinking, results-driven, versatile Program Director/Manager with

more than 18 years of achievement in creating strategic plans, operational

concepts, and management practices to meet program objectives. 26 years of

experience in data management. Well-versed and practiced in all aspects of

managing large-scale programs, building strong working relationships and

fostering productive environments and high performing teams. Strategic

visionary able to develop and communicate vision, goals, and objectives to

all stakeholders. Committed to excellent customer service and the strategic

application of technology to meet business needs. Active Secret Clearance.

Additional Strengths and Competencies:

Program Management Process Improvement Performance Measurement

Project Management Corporate Standards Governance

Strategic Planning Leadership Customer /Client

Process Management Collaboration Relationships

Business Intelligence Risk Management/Mitigation Total Quality Management

Business Continuity Operational Excellence

Disaster Recovery Critical Thinking Skills

SELECTED ACCOMPLISHMENTS

. Directed a $350M incubation program with 250 dispersed, multi-location

and virtual CONUS and OCONUS team resources tasked in the design,

development and implementation of the Department of the Army's seminal

system to provide Soldiers a digitized copy of their medical records

while meeting the interoperability requirements of the Veteran's

Administration Records Management Center and the National Personnel

Records Center (HL7).

. Directed $98M IDIQ contract (FDA HL7 Harmonized Inventory) with six

active informatics task orders, valued at approx. $48M, including the

FDA Adverse Events Reporting System (FAERS) implementation. Co-

Authored winning proposal, named as Key Resource at the IDIQ level.

Built strong customer relationships and grew contract from one task

order to six active task orders in one year, staffed all tasks and set

up ISO 900/9001:2008 certified off-site office operations for over 50

employees.

. Led matrix-managed, cross-functional teams through functional and

technical implementations encompassing the full spectrum of complex

application development projects, IT Infrastructure, and IT Operations

Projects within a very large-scale, complex, $55M (annual) Electronic

Toll Collection (ETC) program (NY E-ZPass) transformation of multi-

layer systems transitioning from legacy to "next gen".

. Innovative CMM Level 2 Project Management of complex three-tier .NET

web projects for award-winning cancer.gov website and other peripheral

web applications for The National Cancer Institute. Overall

responsibility for contractor performance of 40-person cross-

functional technical team for multi-million dollar contract, which

included conversion of site to .NET, total data re-architecture and

graphic redesign and simultaneous deployment of site to co-location

site.

. Key member of the Capture Management team, participating in business

development activities including proposals and estimates. Provide

process analysis and improvement strategies. Assist the Business

Development team in developing and presenting briefings, highlighting

company core competencies and past performance to potential clients.

. Led successful preparation of the application, the domain and the

associated audit artifacts for client to transition infrastructure

environment from DoD Information Technology Security Certification &

Accreditation Process (DITSCAP) to attain their first ever DoD

Information Assurance Certification and Accreditation Process (DIACAP)

certification and Authority to Operate (ATO).

KEY CLIENT ENGAGEMENTS

Integrity Informatics, LLC (6/2004 - Present)

Program Management Office (PMO) Director Client: CGI

Federal (7/2012 to Present)

Director, Program Control & Reporting

. Consulting to the Centers for Medicare & Medicaid Services (CMS)

regarding their Open Payments program to meet National Physician

Payment Transparency Program (NPPTP) reporting requirements. CGI is

creating the IT solution and supporting services for collection and

public reporting of annual Applicable Manufacturers (AMs) and Group

Purchasing Organizations (GPOs) payments and other transfers of value

made to physicians and teaching hospitals (THs).

. Instantiated and currently directing the PMO for the Open Payments

program. Responsible for program reporting, oversight, compliance and

governance. Providing CMMi Level 5 status reporting and financials

including Earned Value Management (EVM) data and associated reports.

. Consulted to the Centers for Medicare & Medicaid Services (CMS)

regarding their Federally Facilitated Marketplace Exchange (FFM)

Program. CGI is building the FFM for CMS. This is a very high

visibility, politically charged program which is integral to the

Affordable Care Act ( "Obamacare") coming to fruition. Coverage

through the Marketplace Exchange began on January 1, 2014.

. Directed the Program Control and Reporting Office within the FFM PMO.

Responsible for reporting, oversight, compliance and governance.

. Instantiated and facilitated a Lean-Six Sigma DMAIC initiative to

standardize and streamline both external and internal reporting, CMMi

and ISO compliance and PMO processes and procedures.

. Nominated for Women in Technology's (WIT) Woman of the Year "Unsung

Hero" Award for 2013

Director, Quality Management & Business Continuity

Client: Neustar, Inc. (6/2011 to 6/2012)

. Directed the corporate Quality Management and Business

Continuity/Disaster Recovery programs.

. Directed external audit preparations for annual SOX, ISO 9001:2008,

PCI and SAS-70\SSAE-16 audits.

. Directed Change and Problem Management teams under ITIL v.3 process

framework.

. Initiated a Continuous Process Improvement Program for business

process re-engineering and automation of company processes and

procedures (Lean Six Sigma) focused on Operational Excellence.

. Initiated quarterly BC/DR training and drills with associated

remediation plans to strengthen the company's ability to continue

business in the face of a disaster.

Program Director Client: Chickasaw Nation

Industries Professional Services, LLC. (9/2009 to 6/2011)

. Directed a large ($98M) FDA IDIQ contract and underlying task orders

in support of the FDA's goal for improved management of information

across the agency - harmonizing clinical and non-clinical data to be

interoperable within the FDA and between all federal agencies using

the current HL7 standards. Named as Key Resource at the IDIQ level.

. Instantiated and directing an IDIQ program management office (PMO)

utilizing CMMi, ITIL and ISO quality standards.

. Built strong customer relationships and organically grew contract from

one task order to six active task orders in one year, staffed all

tasks and set up ISO 9000/9001:2008 quality standard certified off-

site office operations for over 60 employees. The client engagement

contract grew to be valued at approx. $48M.

Program Director Client: Instos, Inc.

(10/2008 to 9/2009) (1 Year, $350M Incubation Initiative)

. Directed 250 resources in the design, development and implementation

of the Department of the Army's system to provide Soldiers a digitized

copy of their medical records while meeting the interoperability

requirements of the Veteran's Administration Records Management Center

and the National Personnel Records Center (HL7).

. Managed cross-functional teams across multiple departments in multiple

locations within a start-up company. Full lifecycle development

encompassing IT Infrastructure, and IT/IS operations projects capable

of meeting the Federal Enterprise Architecture (FEA) mandate.

. Instantiated a program management office (PMO) to implement

consistent, reliable, and standardized project methodologies, tools

and technologies, in support of the program, utilizing CMMi and ISO

standards.

. Designed, established, operated and maintained offices and world-class

customer service centers and technical help desk to support the

digitization process at Transition Centers across the United States

Army.

. Developed an IV&V Center of Excellence. Focused on attaining a DIACAP

Authority to Operate (ATO).

Program Manager Client: LCG

Systems Inc. (10/2007 to 10/2008) (1 Year Contract)

. Overall contract management with focus on the specific delivery

order(s) and ensuring that the technical solutions and schedules in

the delivery order are implemented in a timely manner and within

budget.

. Strong focus on risk identification and risk mitigation strategies.

Created structured, phased release of subsequent versions of

application over one year contract.

. Successfully led a complex, multi-million dollar Department of

Defense/Military Health (DoD/MHS) informatics project with short, six-

month schedule from Notice to Proceed (NTP) to delivery of fully

functional, DIACAP certified SharePoint (MOSS) Dashboard-based

production application to be managed remotely via VPN.

. Set up and maintained technical support center to manage calls related

to the Dashboard operations and maintenance. Passed DIACAP audit and

received Notice and Authorization to Operate.

Program Manager/Site Operations Manager, NY E-ZPass

Client: ACS Inc. (4/2006 to 10/2007)

. Directed matrix-managed, cross-functional teams through functional and

technical implementations encompassing the full spectrum of complex

application development projects, IT Infrastructure, and IT operations

projects within a very large-scale, complex, $55M (annual) Electronic

Toll Collection program.

. Determined release content and release timing.

. Directed 24/7/365 service level technical support (SLA) of all program

production and Operations & Maintenance (O & M) tasks.

. Directed SAS-70, Sarbanes-Oxley (SOX) and Payment Credit Card Industry

(PCI) audit preparations and led participation at audits, including

interactions with Subject Matter Expert (SME) consultants and

Auditors.

. Conducted large-scale business continuity and disaster recovery

exercises with movement to and set up at alternate work locations.

Systems Manager, Litigation Support, DOJ Client: Lockheed Martin

Aspen Systems, Inc. (1/2006 to 4/2006)

. Managed all technical aspects of very large, unique, highly secure,

complex Department of Justice litigation support projects, including

hardware, software, administration, data processing, staffing, systems

integration, coordination with other technical units, and integration

with other network components.

. Hired and trained technical project staff. Managed technical staff in

maintaining systems and applications.

. Ensured successful completion, timeliness, and quality control of

system administration, data processing, and system development and

network integration activities and deliverables.

. Managed user help desk support, system and user documentation, system

and user training.

. Directed development of configuration management, risk analysis, and

disaster recovery solutions.

IT Director

Client: Amdex Corporation (5/2005 to 1/2006)

. Responsible for developing and reviewing the IT solutions strategy for

proposals, supported the business capture staff, and assisted in start-

up and transition phases for new programs. Focused IT/IS operational

plans to expand the corporation's business base, core competencies,

and revenue streams.

. Analyzed complex business needs presented by internal and external

clients and recommended technical solutions.

. Ensured the consistency and maintainability of existing applications

by creating governance documents, standardized templates and enforcing

standards/procedures for implementing technical solutions.

. Led in the development of the IT solution requirements for proposals,

RFI, RFP and RFQ responses.

. Reviewed all business requirements prior to initiation of the

technical solution.

. Participated in hardware and software evaluations and maintained

vendor contracts.

Deputy Program Manager

Client: Lockheed Martin, MSD, Inc. (5/2004 to 5/2005)

. Responsible for the redesign and restructure of legacy infrastructure,

databases and website to instantiation of a complex .NET web-based

suite of data-driven applications, web services and other peripheral

applications for the cancer.gov website, on-site for the The National

Cancer Institute (NCI).

. Overall responsibility for contract management and contractor

performance of 40-person cross-functional technical team for a multi-

million dollar contract.

. Key driver to developing and implementing a robust and repeatable

project management processes for the Branch utilizing CMM-Level 2

processes and procedures and transitioning to CMMi-Level 3.

. Seminal member of the "new and emerging technologies" committee tasked

with researching, proofing and proposing feasibility of using various

new and emerging technologies within NCI.

Project Manager

UCG, Inc.(1/2000 to 6/2004)

. Responsible for strategic and tactical project management providing

technical application solutions to business problems. Responsibilities

included collaborating with client to establish project plans, then

driving project execution to completion with cross-functional teams

while acting as focal point of contact for client communications.

. Strong focus on moving this publishing company from paper to web-based

document management of their suite of niche publications.

. Spearheaded and directed the formalization of the UCG IT/IS "green

sheet" (work request) workflow process management which resulted in

improving communication during tasks and raised completion within 48

hours of non-critical work requests and help desk tasks by over 75%.

Additional Management and Technical Experience - available upon request.

Various (1988 - 2000)

EDUCATION/CERTIFICATIONS/PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Master of Science, Program/Project Management

American Graduate University

Bachelor of Arts, Sociology/Human Communications (Double Major)

Rutgers University

Associates Degree, Computer Science

Montgomery College

CERTIFICATIONS

Project Management Institute (PMI), Project Management Professional

Certification (PMP)

Montgomery College, Computer Programming Certification

CGI Continuing Education, Lean Six Green Belt Certification

The Computer Institute, Oracle Designer/Developer Certification

The Paralegal Institute, Paralegal Studies Certification

Rutgers University, Criminal Justice Certification



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