Customer Service Project Manager
Resume:
NORVETTE FRANSAW, MBA
**** ****** *****, *******, ***** 77091
accopf@r.postjobfree.com
PROFILE
Motivated and personable business professional with executive and managerial skills; posses’ talent for
producing quantitative results through exquisite organizational and leadership skills. I have the ability to
maintain professionalism at all levels and capable of working under stringent guidelines and produce
accurate and timely results. I display flexibility during change and versatile is stressful situation. I am poised
and competent with the ability to work well with others; thrive in team building environments and posses
strong communication and public speaking skills.
EMPLOYMENT HISTORY
Second Chance Consulting 08/2011 present
Intake of clients, administrative duties, scheduling appointments, teaching various classes, collecting payments,
typing reports, faxing documents, coordinating monthly meetings, organization skills, computer savvy, customer
service skills
United States Postal Service 4/97 8/12
Mail Handler Sorting mail, counting available mail on hand, meeting deadlines, working with little or no
supervision,
Able to working in a diversity unit, training new employees, CFC campaign representative, drive tow motor and
forklift. Team player, forklift and tow motor training, computer savvy, put in charge of small projects that allows me
with more responsibility.
Mary Kay Independent Consultant 6/05 6/09
Entrepreneur Sales, Marketing, Customer Service, purchasing inventory, handling cash, creating successful client
building skills, marketing & sale
Cosmetology Operator 6/89 3/97
La Josephine Beauty Salon, Fantastic Sam’s
Offered excellent customer service, purchases products, handled cash daily, gave pre consultation for ever client,
recommend products, visited home for elderly and sick clients, worked on deceased persons.
Cosmetology Instructor 3/97 6/07
Substitute teacher for Aldine ISD and Tomball Beauty Academy
Taught in classrooms of 15 25 students, gave verbal instruction, demonstrated all techniques, created weekly lesson
plans, calculated time on a monthly basis, recorded attendance/absence/tardiness, professional presentations,
30 wpm
Stuarts Plus 1/89 6/91
Sales Associate greeting customers, cleaning and arranging store displays to open, monitoring the fitting room,
assisting customer
Promoted to Assistant Manager supervising 2 5 employees at a time, preparing daily, weekly and monthly revenue
reports, making deposits, counting the cash draw at opening and closing, maintaining a safe working environment
for employees and customers, ensure that every customer is a satisfied customer that will return, displayed
managerial & leadership
Burlington Coat Factory 1/90 4/93
Sales Associate Customer Service, Sales, Display Designer, assisting customer in the selection process, monitor
fitting rooms, maintain a neat area
First Interstate Bank 1/90 4/93
Lockbox Proof Operator process remits, balance at the end of the day, ten key by touch, Data Entry,
Promoted to Wire Transfer Clerk accept domestic and international wire transfers, notify customer of income wire
transfers
EDUCATION
University of Phoenix, MBA/Business Administration January 2011
University of Phoenix, BBA/ Business Administration – January 2009
The Art Institute of Houston, AAA/Fashion Merchandising. June 1989
The American Banking Institute, Certificate/Accounting 1, 2 1993
Houston Community College, License/ Cosmetology Operator and Instructor, held Operators license over 10 years,
Instructors License 8 years.
ADMINISTATIVE/CLERICAL
Preparing professional letters, data entry
•
Preparing monthly financial statements
•
Returning important phone calls or taking messages
•
Microsoft Word, Excel, Outlook, and PowerPoint
•
Type 35 wpm
•
VOLUNTEER WORK
Second Chance Consulting
Community outreach program selecting a community project to assist, locate and assist with donations, maintained
written correspondence for non profit and to ensure accurate disclosure of information pertinent to daily operations,
Oversaw office operations and provided impeccable customer service, type 30 wpm, prepare written correspondence
Program & Project Manager/Coordinator
A Safe Place Christian Center/ Food Pantry going to food bank to pick up food, separate food in boxes, pass out food
to needy families, created fliers, ensuring full compliance with state regulations and productivity in order to meet
tight deadlines.
Eisenhower Drill Team
Parent Chaperone assist the team dressing, hair, make up, donated water; assist with the preparation of props for
field performance
Administrative Assistant
A Safe Place Christian Center Developed and implemented strategic marketing plan for new ministries,
Scheduling meeting daily and establish good time management, Prepare agendas, supporting materials and calendar
of events, prepared complex financial reports, type 30 wpm, Written Correspondence, ten key by touch, filing,
faxing documents
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