**** ********* **** #*** *******, Texas ***** 281-***-**** accoow@r.postjobfree.com

Kathryn Thomas

Objective

Experienced Customer Service Manager seeking a Human Resource Assistant position and career

advancement opportunity with a company that will allow me to develop the skills necessary to be

successful in the field.

Education

Bachelor of Science, Technical Management January 18, 2013

DeVry University

• Major: Technical Management

• Related course work: Labor Relations, Organizational Behavior, Principles of Marketing,

Financial Accounting, Human Resource Management, Managing Organizational Behavior.

Management Information Systems,(Managerial Applications of Information Technology)

Managing Organizational Change

Professional Experience

• Experience in consistent customer interaction. Work one on one with customers to assist in

resolving issues related to products sold and services offered. Promote business at store

location, support marketing campaigns and sales promotions, prepares merchandise displays.

Ensure associates are current on products offered and promotions, monitor sales activities

through cashier analysis. Examine merchandise to make sure it is stocked on shelves

correctly, embrace company policies and goals, promote strong sales focus teams through

training, coaching, and role modeling to develop top performers, coach team members on

store responsibilities, mentor team members on complicated situations when dealing with

customers. Handle financial operation

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• Finance

• Promote sales and help control costs in order to achieve financial targets as set by Store

Manager.

• Help to ensure minimal shrinkage of stock by keeping all claimed merchandise logged

appropriately.

• Ensure all company monies are secure by observing policies and procedures defined by

company.

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• Administrative

• Report to top-level management.

• Handle phone calls relating to product or service matters from customers.

• Handle various sales issues.

• Receive vendors.

• Money transactions.

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• Leadership

• Create a culture of engagement.

• Look for creative solutions for day-today-challenges.

• Focus the cashier team on common goals.

• Holds cashier team accountable.

• Manage performance of team members.

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• Experience

• Inventory Control Associate

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• Receiving, moving, checking and storing incoming freight.

• Checking and inspecting freight and ensuring it is of accurate quantity, type and also

acceptable quality.

• Package and label freight.

• Select space for binning and arrange for freight to be stored in selected area.

• Operate electric pallet jack, and front-end loader.

• Moving and organizing stock.

• Ensure a clean and safe warehouse for associates to work in.

• Occasionally deliver freight to sales floor.

• Shrink wrap, boxing and labeling.

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• Professional Experience

• Have excellent numeracy, literacy and organizational skills.

• Physically fit and able to lift and move heavy packages and objects.

• Can follow instructions and complete tasks in a timely manner.

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• Personal skills

• Multi-tasking

• Results oriented

• Solving problems

• Team player

• Decision making

• Confident

• Teachable

• Microsoft Excel, PowerPoint, Word, Access

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• Work History

• 2012 To Present Customer Service Manager

• Wal-Mart, Houston, Texas

• 2011 To 2012 ICS Associate

• Wal-Mart, Houston, Texas

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Contact this candidate