Paul James Evans

E-mail : accoms@r.postjobfree.com Phone

: 016**-******

078********

Address : ** ***** **** *****, ********, NEATH, WEST GLAMORGAN,

SA10 7SQ, United Kingdom

Objective

Work experience

HSBC March 31 2008 Present

Premier Associate

Dealing with HSBC' elite customer base worldwide in busy 24/7 contact centre.

Conducting annual financial reviews, running applications for new products, offering emergency assistance

worldwide for stranded customers such as offering emergency replacement cards, cash via Western Union outlets

or a HSBC branch.

Working towards and exceeding set targets whilst providing exemplary customer service.

Managing a portfolio of customers, contacting them periodically to arrange annual reviews

Training new members on the team.

HBOS July 2005 March 2008

Business Banking Manager

Travelled throughout West Wales visiting HBOS branches and business clients, to open or deal with existing

HBOS business accounts..

First point of call for clients with issues with service, which would result with me dealing with query directly to the

point of resolution.

S et up community and charity accounts for various organisations throughout West Wales and also Bristol.

Visiting under performing HBOS branches in the region, to run workshops and also be in attendance at

appointments with bank clients, in order to feedback to branch where we could identify a need and capitalise on it,

thus improving the branch's business banking performance.

Cable & Wireless / NTL August 1999 July 2005

Team Manager

Managing a team of 10 employees,dealing with telephone,tv and broadband customers within the United Kingdom

in busy inbound contact centre.

Managing performance within the team such as calls per hour, number of up sales resolved complaints etc.

Carrying out annual appraisals, coaching etc

Taking over difficult calls for team members.

Qualifications

NVQ in Customer Service level 3

Paul J ame s Evans 1

NVQ in Customer Service level 3

BTEC National Diploma Business and Finance

Education

BTEC NATIONAL DIPLOMA IN September 1992 September 1994

BUSINESS & FINANCE

NEATH COLLEGE

Obtained a Merit.

GCSE September 1987 July 1992

Dwr-Y-Felin Comprehensive

MATHS C

ENGLISH LANGUAGE B

GEOGRAPHY C

RELIGIOUS EDUCATION C

INFORMATION TECHNOLOGY C

Interests

Music, reading, walking the dogs, rugby and looking after one of British Airways retired Concorde at Filton near Bristol.

References

.

Mr Chris Templeton

HSBC Bank plc

Ty Dyffryn

Unit 12

Atlantic Close

Swansea

SA7 9FJ

accoms@r.postjobfree.com

Tel 017**-******

Mr Mark Stewart

Virgin Media

Paul J ame s Evans 2

Matrix Court, Pheonix Way

Swansea Enterprise Park

LLansamlet.

Paul J ame s Evans 3

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