Michael Copeland
*** ** **** ***. ****, Conroe, TX 77384
accoh5@r.postjobfree.com Cell: 281-***-****
CAREER OBJECTIVE
To obtain a technical support position in the IT department with room for advancement.
EDUCATION
ITT Technical Institute
Honor Roll Student
National Honor’s Society
National Dean’s List
Bachelor of Science Degree
Associate of Applied Science Degree
TECHNICAL AND CURRICULUM SKILLS
• A+ Certified Linux Distributions
• Help Desk Support Scripting
• Hardware/Software Repair VPN
• Firewalls User Support/Troubleshooting
• Remote Desktop Windows Vista
• Microsoft Office Suite Windows XP Professional
• Windows 2008 Server Network Administration/Support
• Windows 7 Network Security
• Cisco IOS Servers, Routers, Proxy Experience
EXPERIENCE
Aspex POS 6/13 - 9/13 Boulder, CO
IT Support Technician
Direct hire. Consisted of interfacing with clients utilizing company protocol in the process and resolving database
issues, POS issues, receipt printer problems, wired Acorn at the Source in Denver, CO. Installed the majority of the
POS systems there as well as setting up their printers and cash register. Even supported them some during my on call
hours. HP Wireless printer setup, Microsoft access work with .mdb files, (dealing with client credit card information
and making it match the batch at days end). Filing, Shipping via Fedex, voiding credit card information, re-crediting
correct credit cards and being very careful to avoid the big fine. Tested all in one machines, usb receipt printers, used
Acronic Backup,
Enterprise Products 6/12 - 9/12 Houston, TX
IT Support Technician (contracted)
Refreshing boxes in the field that handle oil pressure and valve on/off switches as well as aesthetic issues that may be
present with certain applications used by engineers in the field. Windows 2008 Server, Data migration, Norton Ghost
11, Windows Vista, Windows XP, Cisco ASA 5500, help desk, scripting, proprietary software installation and
configuration, troubleshooting office IT issues including printers and application issues
Ferrostaal 11/05 - 11/06 Houston, TX
IT Support Specialist (contracted)
Administration, technician, troubleshooting, networking, asset tagging, server production setup, employee support, HP
Webjet Admin, repaired printers/desktops/laptops, usually multiples at one time, created documentation for migration,
imaging, backing up data, troubleshooting, etc... Windows 2003 Server, Windows 2000 Server, Lotus Notes,
Blackberry e-mail setup, Windows Vista, Windows XP, Mac OS X, Microsoft Office Suite, Microsoft IIS 6.0, macro
programming, DOS scripting, patching, bio-authentication setup, help desk, remote desktop, Windows XP, Windows
2000, Windows ME, Windows 98, Windows 2000 Server, Cisco router configuration, VLAN switching, created
documentation for several repetitive tasks in the rolling out of new machines and the usage of the WSUS and HP
Webprint software.