Post Job Free

Resume

Sign in

Technical Engineer

Location:
Conroe, TX
Posted:
February 14, 2014

Contact this candidate

Resume:

Michael Copeland

*** ** **** ***. ****, Conroe, TX 77384

accoh5@r.postjobfree.com Cell: 281-***-****

CAREER OBJECTIVE

To obtain a technical support position in the IT department with room for advancement.

EDUCATION

ITT Technical Institute

Honor Roll Student

National Honor’s Society

National Dean’s List

Bachelor of Science Degree

Associate of Applied Science Degree

TECHNICAL AND CURRICULUM SKILLS

• A+ Certified Linux Distributions

• Help Desk Support Scripting

• Hardware/Software Repair VPN

• Firewalls User Support/Troubleshooting

• Remote Desktop Windows Vista

• Microsoft Office Suite Windows XP Professional

• Windows 2008 Server Network Administration/Support

• Windows 7 Network Security

• Cisco IOS Servers, Routers, Proxy Experience

EXPERIENCE

Aspex POS 6/13 - 9/13 Boulder, CO

IT Support Technician

Direct hire. Consisted of interfacing with clients utilizing company protocol in the process and resolving database

issues, POS issues, receipt printer problems, wired Acorn at the Source in Denver, CO. Installed the majority of the

POS systems there as well as setting up their printers and cash register. Even supported them some during my on call

hours. HP Wireless printer setup, Microsoft access work with .mdb files, (dealing with client credit card information

and making it match the batch at days end). Filing, Shipping via Fedex, voiding credit card information, re-crediting

correct credit cards and being very careful to avoid the big fine. Tested all in one machines, usb receipt printers, used

Acronic Backup,

Enterprise Products 6/12 - 9/12 Houston, TX

IT Support Technician (contracted)

Refreshing boxes in the field that handle oil pressure and valve on/off switches as well as aesthetic issues that may be

present with certain applications used by engineers in the field. Windows 2008 Server, Data migration, Norton Ghost

11, Windows Vista, Windows XP, Cisco ASA 5500, help desk, scripting, proprietary software installation and

configuration, troubleshooting office IT issues including printers and application issues

Ferrostaal 11/05 - 11/06 Houston, TX

IT Support Specialist (contracted)

Administration, technician, troubleshooting, networking, asset tagging, server production setup, employee support, HP

Webjet Admin, repaired printers/desktops/laptops, usually multiples at one time, created documentation for migration,

imaging, backing up data, troubleshooting, etc... Windows 2003 Server, Windows 2000 Server, Lotus Notes,

Blackberry e-mail setup, Windows Vista, Windows XP, Mac OS X, Microsoft Office Suite, Microsoft IIS 6.0, macro

programming, DOS scripting, patching, bio-authentication setup, help desk, remote desktop, Windows XP, Windows

2000, Windows ME, Windows 98, Windows 2000 Server, Cisco router configuration, VLAN switching, created

documentation for several repetitive tasks in the rolling out of new machines and the usage of the WSUS and HP

Webprint software.



Contact this candidate