Travis L. MacDonald

Oakland Park, FL ***** 954-***-**** accocy@r.postjobfree.com

Management and Business Developer

Business Development / Quality Control / Customer Advocate

Management Business and Sales Development Expertise

Summary Extensive experience providing new business strategy and implementation services within the business -to-business

and business-to-consumer markets. In-depth understanding of core business processes, including process planning

and modeling, partner negotiations, provisioning and strategic partner relations.

Project Management and Business Acumen

Able to define, communicate – verbally and written - and fulfill project goals and break complex issues into

manageable parts. High degree of comfort training individuals and large groups in person and via webinars . Proven

record of leading successful teams to achieve desired goals and implementing new procedures.

Exemplary Accomplishments

Established and managed my own business. Consistently meet or exceed goals. Analytical approach working with

teams in the development of high-quality deliverables. Extremely adept at multi-tasking and time management.

Academy of South Florida – Fort Lauderdale, FL

Education

CompTIA A+, Network+ and MCTS – Certification Courses - Completed April 2012

Desktop/Laptop and peripheral setup and support – diagnosing, troubleshooting and repair

Hands-on maintenance, managing, administering Microsoft Windows Server 2008 Server Platform

Utilization of HyperV to manage and maintain virtual machines and networks

Iowa State University – Ames, IA Bachelor’s Degree, Business Administration / Transportation and Logistics

MCTS – Microsoft Certified Technology Specialist Certification - Configuring Windows Server 2008 Active

Certification

Directory

Rapport Leadership International – Leadership Building I, Certificate of Completion

IDS, Integrated Document Solutions – Fort Lauderdale, FL 2012 – 2013

Professional

Experience Quality Assurance Engineer and Technical Writer

Spearheaded the company’s first Quality Assurance position by developing and maintaining high product and

customer service standards. Quickly became the ‘Product Expert’ of several proprietary products in the HIT and

Medical Imaging industry. In an Agile software development environment, I supported internal and external clients

throughout various stages of the product lifecycle, while effectively working with developers and project managers

ensuring client and product goals were met. Additional responsibilities included developing and writing technical user

manuals, training materials, product update guides and test cases.

Key Accomplishments -

Developed testing standards for both internally developed and integrated products

Managed the creation of test cases and implemented test plans

Ensured product modifications met business requirements and regression testing standards

Managed the submission of help desk tickets and confirmed their rectification

Updated and maintained the report tracking of QA issues and product enhancements

Developed and updated technical user and training manuals

Supported product installations including training end users

Customer liaison providing ongoing product training and communications regarding product updates

Kaplan Higher Education – Fort Lauderdale, FL 2010 - 2011

Business/IT Liaison – Kaplan Continuing Education (KCE)

Proactively took on additional sales support responsibilities; thorough understanding from sales perspective how the

customer uses the system. Self-taught quality control software tester, internal and external customer

advocate/liaison. Detailed management and ownership of internal software applications, hardware setup,

troubleshooting, repair, support and training.

Key Accomplishments -

Conducted detailed UAT and Regression testing for the CRM updates and new version rollout

Troubleshooting of multiple applications; both internal and external facing

Tier 1 departmental Hardware/Software/Network setup and support identifying issues minimizing downtime

Desktop support; troubleshoot, diagnose, setup/install laptops, desktops and p eripherals

Liaison/advocate for KCE Admissions/Sales between Help Desk, Development and external vendors

Managed Help Desk ticket prioritization resulting in shorter deployment of fixes

Call routing administration and IVR troubleshooting and ticket management

Travis L. MacDonald

Oakland Park, FL 33334 954-***-**** accocy@r.postjobfree.com

Kaplan Higher Education – Fort Lauderdale, FL 2009 - 2010

Admissions Advisor

Built relationships, advised and enrolled students in Master’s degree programs and Certificate programs. Maintained

100% SLA’s through efficient collection of accurately completed documents processing students from initial contact,

registration through drop/add week.

Key Accomplishments -

Team leader – trained and mentored new Advisors

Consistently achieved and superseded daily metrics

Assisted Directors in updating processes and procedures

T LM Consulting Inc – Florida based 2006 - 2009

President - Purchasing Agent

Established and maintained client and vendor relationships. Consultative approach to determine client’s purchasing

needs. Sourced and purchased construction products, supplies and finished goods for domestic and international

clients. Assessed and negotiated supplier’s pricing and meeting of SLA’s. Developed and implemented marketing

strategies for clients leading to increased profits and business opportunities.

Key Accomplishments –

Managed all facets of purchasing – sourcing, RFI’s, RFP’s, RFQ’s, e-procurement

Established and managed building construction vendors – domestically and internationally

Successfully developed local, national and international client base resulting in increased revenues

Continually expanded client base through local networking events and nationwide trade shows

World Savings – Fort Lauderdale, FL 2005 - 2006

Mortgage Loan Account Executive

Managed and built new and existing accounts by establishing regular client contact through in-person training presentations,

file review, seminars and email and phone correspondence. Developed and maintained efficient territorial and account

management, constantly restructuring as client business need’s evolve.

Key Accomplishments -

Immediately excelled by closing and funding loans six months ahead of plan

Created and implemented high-impact marketing seminars and training presentations

Utilized effective communication skills which ensured client satisfaction and repeat business

Mutual of Omaha Insurance Company – Omaha, NE / Gainesville, FL 2003 - 2004

District Sales Manager

Managed business development and sales initiatives for fast-paced insurance provider. Responsible for hiring, training and

developing agents on a daily basis. Managed territorial accounts and developed new business from existing and virgin

territories. Built account base through referrals and created strong business relationships. Attend Job Fairs for recruiting

employees and was guest instructor at college Career Services Centers.

Key Accomplishments -

Effectively recruit, hire and train employees and sales reps from several different sources

Maximize territory upside through utilization of effective communication, sales and training methods

Moderated and instructed LUTCF courses

Instructed at University of Florida Career Services Center which led to increased name recognition

Mutual of Omaha Insurance Company – Omaha, NE / Gainesville, FL 1999 - 2003

Regional Training Consultant/Road Warrior

Responsible for all aspects of agent training; planned and implemented corporate seminars and determined training

needs. Demonstrated rapid understanding of business and marketing objectives and created profitable returns on

strategy plans. Team-lead on multi-faceted projects and national and international product roll-out initiatives.

Key Accomplishments –

Team lead in development and facilitation of corporate and national training classes which led to increased

Regional sales

Maintained constructive relationships with general managers; ensured needs and expectations were met

Acted as integral part of sales development team and assisted in growing company’s bottom line

Developed and maintained multi-state and international territory and account management

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