MELVIN HIGHBAUGH

*** ************ ******, *******, ** 94590

707-***-**** accob1@r.postjobfree.com

OBJECTIVE: A Collections Position where my extensive experience in the field combined with a “can do!”

attitude will be an asset to the company.

QUALIFICATION HIGHLIGHTS:

More than 10 years of successful debt collection experience

Strong skills interacting with a diverse community

Evaluated all accounts deemed unrecoverable for referral to outside agency

Trained employees on proper phone etiquette / and all aspects of the Fair Debt Collection Act

Goal Driven

EMPLOYMENT HISTORY:

Various Seasonal Employment 2004

Present

Six Flags Discovery Kingdom, Vallejo, CA Cook

Target, Vallejo, CA Customer

Service

ADT Security Vallejo, CA Canvasser

H&H Repair, Vallejo, CA Boat Repair

Helper

Rent to Own Accounts Manager May 2001 -

Sep 2003

Vallejo, CA Opened all new accounts / Verified all information on initial applications / Processed

payments either in- store or by mail / Followed up with clients either by phone, email, or in person to confirm

successful delivery of product / Maintained inventory / Created reports / Processed collections including

extensive skip tracing

Cal State # 9 Credit Union Collection Manager Jan 1997 -

Nov 2000

Berkeley, CA Restructured the collections department / Created new collection manuals on correct practices

of collection of debt as outlined in the Fair Debt Collection Act / Prepared all court documents for referral to

Small Claims Court / Represented the company at court on claims up to $10,000 / Assisted on cases above that

amount

Merchant Collections Association Collection Manager March 1990 - Jan

1997

Concord, CA Responsible for collection on over 900 high end accounts in amounts above $500 / Used

phone, email, mail and in person interactions in successful collection of debt / When necessary prepared legal

documents required to take action through Small Claims Court / Trained all new staff in best practices adhering

to the Fair Debt Collection Act at all times

Crescent Jewelers Credit Collections Manager Nov 1984 - Dec

1989

Oakland, CA Opened new accounts / Ran credit reports / Reported delinquent accounts / Contacted all past

due accounts / Assisted on the sales floor / Prepared accounts that were over 120 days for legal action

EDUCATION: BA Criminal Justice Sacramento State University

1979

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