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Customer Service Training

Location:
Chicago, IL
Posted:
February 14, 2014

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Resume:

Audra M. Rocks

***** ***** ******* * Chicago, Illinois 60655

708-***-**** * accoat@r.postjobfree.com

Summary

Candidate with over 10 years in the warehousing /transportation industries. Capable of

transporting and delivering merchandise and products in a timely manner. Can load and unload

merchandise manually or using mechanical devices. Excellent safety and driving record.

Knowledgeable of OSHA and IDOT guidelines, and can work various shifts and extensive hours.

Work History

Ace Coffee Bar, Alsip, Il. 04/2006-09/2013

Delivery Driver

• Delivered merchandise to various locations within city and suburban locations, averaging

15 trips daily

• Collected money from vending machine, generating $8,000-$10,000 weekly in revenue

• Maintained and restocked all vending machines to ensure sufficient products for sale

• Data entered all transactions into a PDA

• Recognized by upper management for excellent driving record and no accidents

Amtrak Railroad, Chicago, Il. 06/2003-10/2005

General Laborer

• Removed old railroad tracks and replaced with new updated equipment to ensure safety

of passengers and general public

• Performed duties as a flagger by directing traffic, pedestrians and trains

• Ensured all deadlines were met according to budget constraints and goals

Ace Coffee Bar, Alsip, Il. 12/2001-6/2003

Delivery Driver

• Delivered products and merchandise to vendors/customers, averaging 10 trips daily

• Collected accounts receivables, averaging $5,000- $8,000 weekly in sales

• Maintained and restocked vending machines according to customer’s preference

Acme Steel Company, Riverdale, Il. 09/1988-10/2001

General Laborer

• Maintained railroad yard location and weight of rail cars

• Verified the weight of steel coils and plates were posted on steel tags

• Received annual safety awards for being in compliance with OSHA guidelines

Education/Training

Acme Steel Company, In-House Training and Development: OSHA Safety Guidelines, Basic

Computer Skill, Team Building, Ongoing Training

Ace Coffee Bar, On-the Job Training: Driving and Delivering Merchandise, Maintaining Vending

Machines, Effective Customer Service, Large Cash Handling, Account Receivables, City Routes

and Locations, Ongoing Training



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