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System Sales

Location:
Massillon, OH
Posted:
February 14, 2014

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Resume:

Bruce Lorenz

Navarre OH. Mobile (preferred): 234-***-****. Home: 330-***-****.

Email: accoad@r.postjobfree.com

Profile

** ***** ** *********** ********* experience in information technology in

the areas of Operations,

Programming, Network Technology, Desktop Support and Help Desk. Highly

skilled trouble-shooter,

problem solver, communicator and team player.

Experience

Kforce Staffing, Tampa, FL

January 21-Present

Completed two Windows XP to Windows 7 migrations at Cintas,

Bridgeville PA and First National Bank, Hermitage PA.

SmartSource Technical Staffing Solutions, Chicago, IL October 1,

2013 - December 28, 2013

Windows XP/7 Desktop Support/Help Desk

Helped migrate and install 70+ Desktops and Laptops from Windows XP to

Windows 7 (at Lenovo/Aleris in Uhrichsville, OH).

Sharx Computer, Navarre, OH August 2008 - Present

Owner/Manager, In-home PC Repair and Setup

Replace Hard Drives, Memory, Screens and Keyboards. Installations,

removal and updates of Anti-virus

and Windows programs. Networking PCs and Printers along with

setting up Wireless/Wifi.

Extremely knowledgeable about Windows 7 and Microsoft Office

products.

Antares Solutions/MMO, Strongsville, OH

November 2006 - August 2008

Business Solutions Provider III/ Incident Management

As part of the AS/400 ISeries Medical Claims Support Team, I resolved

trouble tickets on Genelco Software using RPG IV, COBOL, CLP, SQL, & PC

Support. Modified Provider Matching programs using RPG IV advanced string

functions and imbedded SQL that increased the percentage of accepted

incoming claims from 60% to 90%. As part of the Emerald Performance Team I

acted as the initial point of contact for all incidents and performed

"triage" directing the Ticket to the appropriate Support areas such as:

Hardware, Security, Connection/Network, I-Series (software), Workstation,

Email, etc. Personally managed and or resolved over 100 trouble tickets in

30 days. Coordinated follow-ups on service after each incident. Monitored

high severity incidents to improve service. Operated and monitored

computer and peripheral equipment. Coordinated the efforts of all

daily/scheduled functions to complete them in a timely manner. Documented

all problems (hardware, application, server, etc.) and took corrective

action as required. Managed and performed troubleshooting/resolution of

daily transfer of Financial, Orders and Sales Information from the AS/400 I-

Series via TCP/IP (ODBC) to a Windows Mgmt. Reporting System for

distribution to Upper Management, Sales Managers, etc. Debugged and fixed

I-Series RPG IV programs when necessary. Also did some Lotus Notes

support/programming and bar code programming.

Ceres Group, Inc., Strongsville, OH December 2003

- November 2006

AS/400 Programmer Analyst

Developed the Interface from the AS/400 ISeries to the (Windows,

Client/Server-based) General Ledger

System allowing the ability to load information by state directly into the

ledger and to create reports in

Excel that directly link into the ledger. Part of a 2-man team that

converted the Front End Claims system

from SQL Server to the AS/400 ISeries (Genelco Claims System), utilizing

free-format RPG, Prototypes

and new/improved date and character-string functions. The programmer

responsible for 1099 processing

on the AS/400 ISeries for 2004 and 2005, including IRS-mandated changes and

balancing. This allowed

Accounting to electronically file utilizing the FIRE system, extending the

due date, allowing more time to

fix errors in the filings. It also included the creation of a TIN matching

file for transmission to the IRS to

contribute to greater filing accuracy. Helped Test ISeries OS400 PTF

patches/upgrades.

Belden and Blake Corp., Strongsville, OH March 1995 -

June 2003

Network Administrator/Programmer Analyst

Resolved over 250 AS/400 ISeries and Windows 2000 help desk

problems/requests in 2003. Installed and converted Citrix Apps. Helped

convert over 200 PC desktops from Novell and Windows NT 4.0 to Windows

2000. Managed 200 users with Active Directory and Group Policy; this

included Daily File Backups and Restores. Provided front-line support of

mission-critical Geology and Land Management applications thereby

decreasing downtime and keeping the applications up to date. Helped

convert over 3000 (JD Edwards) Financial and Energy Management programs

from RPG III to native RPG/400, including Year 2000 enhancements. Made

substantial modifications and improvements to Commercial Gas

Invoicing/Reporting, Joint Interest Billing and Order Entry RPG/400 and CLP

programs. Part of a 3-person staff that provided programming and

operations support for over 200 users.

Doctors Hospital of Stark, Massillon, OH November 1977

- November 1995

Programming Services Supervisor, Systems Programmer, Senior Programmer,

Operations Supervisor,

Junior Applications Programmer, Computer Operator

Project leader and main programmer for installation of a major

release of Admission/Discharge/Transfer,

Patient Billing and A/R, and Order Communications software (Burroughs

Hospital Accounting System/

Burroughs Hospital Inpatient System). This involved over 1600 programs.

Wrote and modified RPG III and CLP code for Payroll/Personnel software to

activate Direct Deposit, Paid Time Off, and Pension programs, providing

additional benefits for the employees. Debugged and improved on-line

system software. Wrote new RPGIII and CLP programs for submitting Medicare

claims via magnetic tape resulting in a substantial increase in payments

received. Assisted in writing, testing, and documenting software for an on-

line, real-time Admission and Data Entry system. This system provided

faster, more efficient, and more reliable handling of accounting and

patient data than the former on-line batch system. These programs were

written in COBOL.

Education

Stark State College, North Canton, OH

Associate Degree in Applied Computer Programming

Other Training

TCP/IP Networking

IBM Lotus Domino 7 System Administration Operating Fundamentals

Managing IBM Lotus Domino 7 Servers and Users

Oracle8i SQL, PL/SQL

Updating Support Skills from NT 4.0 Server to Windows 2000

Moving to RPG IV

Introduction to RPG IV

RPG/400 Interactive Programming Workshop

Interpersonal Skills Seminar

Doctors Hospital Education and Training: Super Supervisor Program and

Service Excellence Session

AS/400 Peer to Peer Networking

System/38: Implementation Topics, RPG III and Structured Programming,

Application Programming, and Fundamentals



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