STEVEN C. DICK
*** ******** *******, ******* *******, SC 29316
. acco9y@r.postjobfree.com . 614-***-****
Production / Quality Management Professional with 15+ years' experience in
customer relations, product & production development, process & control
development and quality improvement process & continuous improvement in all
aspects of manufacturing.
TS16949 . ISO 9001:2008 . APQP . DFMEA . PFMEA . SAP
SUMMARY OF QUALIFICATIONS
. Audited and updated TS-16949 quality system in preparation of annual
audit
. TS-16949, ISO 9001:2000, 2001/2008, SPC data gathering
. PAP/ISIR/IPI/SAP, Work Instructions and Production control documents.
. PQP, DFMEA, PFMEA, All product launch activities
. All AutoCAD programs, Solid Works, E-Drawings, Minitab
. GD&T, blueprints/layout
. 5P, 8D, Process Controls, 5S, Honda Problem Solving Methods
. Toyota Quality Management Process TQM
. Working knowledge of OSHA rules and regulations
. Full knowledge of BWC policy and regulations
. Wrote employer ISO program - QM & QSM.
. Brown belt certification in Six Sigma
. Accredited ISO auditor through AIAG - American Standard
. Management relations, cost, and production analysis
. Scheduling, budgeting, quality goals, documentation, and reporting
. Quality Improvement Process, Continuous Improvement
. Excellent customer and vendor relations
. OSHA requirements, EPA requirements
. BWC / Safety compliance
. 18th Term HAM Improved Supplier Award 2010~2011
PROFESSIONAL EXPERIENCE
Project Quality Lead/Engineer - Tier I Automotive Supplier
Plastic Omnium, Anderson, SC August 2012-February 2014
. Responsible for Quality System Maintenance.
. Root cause analysis and implementation of corrective action for process
related concerns.
. Assist Quality manager in establishing, implementing and maintaining
the quality management system.
. Responsible for continual improvement activities to enhance the quality
system, such as 5S, Kaizen lean methods, etc.
. Develop training to build quality awareness.
. Interface with Engineering and Operations to ensure transfer to
Production of new products are in accordance with approved data.
. Support the Quality Inspectors to ensure that products and processes
comply with the relevant requirements of the quality management system.
. Conduct audits, including closing out audit findings, creating audits
finding reports and determine proper corrective and preventive actions.
. Analyze failure, corrective and preventive action to respond to
customer complaints.
. Create and maintain company quality documentation as referenced to
product development.
. Responsible for planning, organizing and managing the overall
activities of outgoing quality functions.
. Ensure timely resolution of supplier failure, corrective actions/
preventive actions and correspondence with company SQ.
. Preparation of QA reports.
. Project ended and position was relocated.
Sr. Quality Engineer (Contract) - Tier I Truck Axle & Brake Supplier
Meritor, Inc., Forest City, NC January 2012 -
July 2012
. Responsible for the scheduling, quality, delivery, cost effectiveness,
continuous improvement, training, safety and housekeeping for multi-
shift production operation.
. Sole responsibility for reviewing and updating of PFEMA and PQCT.
. Reviewed 110 directive action reports from customer data base.
. Managed a staff of 1 Junior Quality Engineer and 3 Quality Technicians.
. Planned, supported, and implemented total quality programs.
. Investigated and solved manufacturing-related problems in assigned area
using formal problem-solving tools, i.e. 8-D, 5Y, 3-Legged 5Y.
. Reported directly to Quality Manager and Plant Facilitator.
. Formulated and/or assisted in formulating quality control policies and
procedures and development of quality standards.
. Served as a resource by providing a problem solving function by
initiating action to overcome.
. Assisted internal and external contacts to resolve product and process
problems.
. Championed continuous improvement efforts.
. Finished Contract and was recruited Plastic Omnium.
Quality Manager - Tier I Automotive Supplier
F&P GA, Rome, GA July 2010 - December 2011
A tier one Japanese owned automotive manufacture of sub-frame parts to
Honda.
. Responsible for the scheduling, quality, delivery, cost effectiveness,
continuous improvement, training, safety and housekeeping for multi-
shift production operation.
. Managed a staff of 3 Quality Engineers and 7 Quality Technicians, 2 CMM
Technicians, 1 Macro Technician.
. Analyze statistical data and product specifications to determine
standards and establish quality and reliability objectives of finished
product.
. Reduced 18th Term Index points 50% from 302 to 121.
. Improved S-QCD from 2.4 midterm to 2.96 for end of term.
. Achieved 3.2 5S (0~5) for 18th Term.
. NMR6 for TK8 launch for 18th Term - </= 20 for 3 months.
. 18th Term HAM Improved Supplier Award 2010~2011.
. Achieved 0 safety violations / 0 LT for 18th Term - Quality.
. Develop manufacturing methods, labor utilization standards, and cost
analysis systems to promote efficient staff and facility utilization.
. Recommend methods for improving utilization of personnel, material, and
utilities.
. Plan and establish sequence of operations to fabricate and assemble
parts or products and to promote efficient utilization.
. Apply statistical methods and perform mathematical calculations to
determine manufacturing processes, staff requirements, and production
standards.
. Coordinate quality control objectives and activities to resolve
production problems, maximize product reliability, and minimize cost.
. Confer with vendors, staff, and management personnel regarding
purchases, procedures, product specifications, manufacturing
capabilities, and project status.
. Draft and design layout of equipment, materials, and workspace to
illustrate maximum efficiency using drafting tools and computer.
. Review production schedules, engineering specifications, orders, and
related information to obtain knowledge of manufacturing methods,
procedures, and activities.
. Communicate with management and user personnel to develop production
and design standards.
. Effective utilization of labor and equipment, maximization of quality
and safety within cost and delivery parameters.
. Continuous improvement in quality, safety, productivity, delivery.
. Act as a change agent in the utilization of lean manufacturing
techniques.
. Analyze and act on all quality concerns both internal and external.
. Mentor salaried and hourly personnel for development within the
organization.
. Preparation of all quality reports for department on daily, weekly,
monthly and quarterly basis.
. Active participation in daily and weekly production and management
meetings.
. Position was eliminated due to layoff.
Production Quality Manager - Tier 2 Automotive Supplier
Sunfield Automotive Inc. Hebron, OH December 2007 to
June 2010
Japanese owned automotive stamping plant. Suspension, frames, Brake
Components, Shock Components
. Managed a staff of 5 Production Supervisors, 3 Quality Engineers and 3
Quality Technicians, 100 Production Associates across two shifts in a
non-union plant.
. Responsible for customer relations, control plans, FMEA, PPAP, APQP,
root cause analysis, 5P response, brain-storming, process control and
improvement, ISO 9001:2000, 5S, SAP, Lean Manufacturing/Six Sigma,
customer claims returns, product and production development, process
control and development.
. Represent the quality function on technical support, in conjunction
with other internal support groups regarding issues affecting
manufacturing
. Initiate and approves supplier/customer production/process control
activities and review for implementation and effectiveness
. All employee development, and corrective action for work culture
improvement
. Direct Customer and Supplier Liaisons for plant quality activities and
concerns including scheduled visits
. Establish and maintain all quality documents, samples, customer
contact, supplier development, production start-up, product launch, and
correction of production variances and warrant analysis
. CMM experience, blueprint and layout experience, knowledgeable in Word,
Excel, and PowerPoint.
. Recruited to F&P.
Quality & Operational Development
Action Group Inc. Reynoldsburg, OH September 2000 to
December 2007
A diversified designer and manufacturer of metal fixtures.
. Oversee multiple departments including 7 production Supervisors, HR,
Safety, Quality, and Process engineering in a 3 shift non-union plant.
. Responsible for all quality ISO9001:2000, Quality Control, Safety (OSHA
& BWC), and corporate standards and measures;
. Wrote company policy in regards to shop rules, employee handbook as
well as company policy and standard in regards to quality, benefits and
PTO.
. Became ISO compliant in 6 months and have supervised and passed audit
for certification in February 2002.
. Recruited to Sunfield, wanted Tier 2 automotive experience.
EDUCATION:
Muskingum College
B.A. in Business Administration / Management