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Quality Manager

Location:
Asheville, NC
Posted:
February 16, 2014

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Resume:

STEVEN C. DICK

*** ******** *******, ******* *******, SC 29316

. acco9y@r.postjobfree.com . 614-***-****

Production / Quality Management Professional with 15+ years' experience in

customer relations, product & production development, process & control

development and quality improvement process & continuous improvement in all

aspects of manufacturing.

TS16949 . ISO 9001:2008 . APQP . DFMEA . PFMEA . SAP

SUMMARY OF QUALIFICATIONS

. Audited and updated TS-16949 quality system in preparation of annual

audit

. TS-16949, ISO 9001:2000, 2001/2008, SPC data gathering

. PAP/ISIR/IPI/SAP, Work Instructions and Production control documents.

. PQP, DFMEA, PFMEA, All product launch activities

. All AutoCAD programs, Solid Works, E-Drawings, Minitab

. GD&T, blueprints/layout

. 5P, 8D, Process Controls, 5S, Honda Problem Solving Methods

. Toyota Quality Management Process TQM

. Working knowledge of OSHA rules and regulations

. Full knowledge of BWC policy and regulations

. Wrote employer ISO program - QM & QSM.

. Brown belt certification in Six Sigma

. Accredited ISO auditor through AIAG - American Standard

. Management relations, cost, and production analysis

. Scheduling, budgeting, quality goals, documentation, and reporting

. Quality Improvement Process, Continuous Improvement

. Excellent customer and vendor relations

. OSHA requirements, EPA requirements

. BWC / Safety compliance

. 18th Term HAM Improved Supplier Award 2010~2011

PROFESSIONAL EXPERIENCE

Project Quality Lead/Engineer - Tier I Automotive Supplier

Plastic Omnium, Anderson, SC August 2012-February 2014

. Responsible for Quality System Maintenance.

. Root cause analysis and implementation of corrective action for process

related concerns.

. Assist Quality manager in establishing, implementing and maintaining

the quality management system.

. Responsible for continual improvement activities to enhance the quality

system, such as 5S, Kaizen lean methods, etc.

. Develop training to build quality awareness.

. Interface with Engineering and Operations to ensure transfer to

Production of new products are in accordance with approved data.

. Support the Quality Inspectors to ensure that products and processes

comply with the relevant requirements of the quality management system.

. Conduct audits, including closing out audit findings, creating audits

finding reports and determine proper corrective and preventive actions.

. Analyze failure, corrective and preventive action to respond to

customer complaints.

. Create and maintain company quality documentation as referenced to

product development.

. Responsible for planning, organizing and managing the overall

activities of outgoing quality functions.

. Ensure timely resolution of supplier failure, corrective actions/

preventive actions and correspondence with company SQ.

. Preparation of QA reports.

. Project ended and position was relocated.

Sr. Quality Engineer (Contract) - Tier I Truck Axle & Brake Supplier

Meritor, Inc., Forest City, NC January 2012 -

July 2012

. Responsible for the scheduling, quality, delivery, cost effectiveness,

continuous improvement, training, safety and housekeeping for multi-

shift production operation.

. Sole responsibility for reviewing and updating of PFEMA and PQCT.

. Reviewed 110 directive action reports from customer data base.

. Managed a staff of 1 Junior Quality Engineer and 3 Quality Technicians.

. Planned, supported, and implemented total quality programs.

. Investigated and solved manufacturing-related problems in assigned area

using formal problem-solving tools, i.e. 8-D, 5Y, 3-Legged 5Y.

. Reported directly to Quality Manager and Plant Facilitator.

. Formulated and/or assisted in formulating quality control policies and

procedures and development of quality standards.

. Served as a resource by providing a problem solving function by

initiating action to overcome.

. Assisted internal and external contacts to resolve product and process

problems.

. Championed continuous improvement efforts.

. Finished Contract and was recruited Plastic Omnium.

Quality Manager - Tier I Automotive Supplier

F&P GA, Rome, GA July 2010 - December 2011

A tier one Japanese owned automotive manufacture of sub-frame parts to

Honda.

. Responsible for the scheduling, quality, delivery, cost effectiveness,

continuous improvement, training, safety and housekeeping for multi-

shift production operation.

. Managed a staff of 3 Quality Engineers and 7 Quality Technicians, 2 CMM

Technicians, 1 Macro Technician.

. Analyze statistical data and product specifications to determine

standards and establish quality and reliability objectives of finished

product.

. Reduced 18th Term Index points 50% from 302 to 121.

. Improved S-QCD from 2.4 midterm to 2.96 for end of term.

. Achieved 3.2 5S (0~5) for 18th Term.

. NMR6 for TK8 launch for 18th Term - </= 20 for 3 months.

. 18th Term HAM Improved Supplier Award 2010~2011.

. Achieved 0 safety violations / 0 LT for 18th Term - Quality.

. Develop manufacturing methods, labor utilization standards, and cost

analysis systems to promote efficient staff and facility utilization.

. Recommend methods for improving utilization of personnel, material, and

utilities.

. Plan and establish sequence of operations to fabricate and assemble

parts or products and to promote efficient utilization.

. Apply statistical methods and perform mathematical calculations to

determine manufacturing processes, staff requirements, and production

standards.

. Coordinate quality control objectives and activities to resolve

production problems, maximize product reliability, and minimize cost.

. Confer with vendors, staff, and management personnel regarding

purchases, procedures, product specifications, manufacturing

capabilities, and project status.

. Draft and design layout of equipment, materials, and workspace to

illustrate maximum efficiency using drafting tools and computer.

. Review production schedules, engineering specifications, orders, and

related information to obtain knowledge of manufacturing methods,

procedures, and activities.

. Communicate with management and user personnel to develop production

and design standards.

. Effective utilization of labor and equipment, maximization of quality

and safety within cost and delivery parameters.

. Continuous improvement in quality, safety, productivity, delivery.

. Act as a change agent in the utilization of lean manufacturing

techniques.

. Analyze and act on all quality concerns both internal and external.

. Mentor salaried and hourly personnel for development within the

organization.

. Preparation of all quality reports for department on daily, weekly,

monthly and quarterly basis.

. Active participation in daily and weekly production and management

meetings.

. Position was eliminated due to layoff.

Production Quality Manager - Tier 2 Automotive Supplier

Sunfield Automotive Inc. Hebron, OH December 2007 to

June 2010

Japanese owned automotive stamping plant. Suspension, frames, Brake

Components, Shock Components

. Managed a staff of 5 Production Supervisors, 3 Quality Engineers and 3

Quality Technicians, 100 Production Associates across two shifts in a

non-union plant.

. Responsible for customer relations, control plans, FMEA, PPAP, APQP,

root cause analysis, 5P response, brain-storming, process control and

improvement, ISO 9001:2000, 5S, SAP, Lean Manufacturing/Six Sigma,

customer claims returns, product and production development, process

control and development.

. Represent the quality function on technical support, in conjunction

with other internal support groups regarding issues affecting

manufacturing

. Initiate and approves supplier/customer production/process control

activities and review for implementation and effectiveness

. All employee development, and corrective action for work culture

improvement

. Direct Customer and Supplier Liaisons for plant quality activities and

concerns including scheduled visits

. Establish and maintain all quality documents, samples, customer

contact, supplier development, production start-up, product launch, and

correction of production variances and warrant analysis

. CMM experience, blueprint and layout experience, knowledgeable in Word,

Excel, and PowerPoint.

. Recruited to F&P.

Quality & Operational Development

Action Group Inc. Reynoldsburg, OH September 2000 to

December 2007

A diversified designer and manufacturer of metal fixtures.

. Oversee multiple departments including 7 production Supervisors, HR,

Safety, Quality, and Process engineering in a 3 shift non-union plant.

. Responsible for all quality ISO9001:2000, Quality Control, Safety (OSHA

& BWC), and corporate standards and measures;

. Wrote company policy in regards to shop rules, employee handbook as

well as company policy and standard in regards to quality, benefits and

PTO.

. Became ISO compliant in 6 months and have supervised and passed audit

for certification in February 2002.

. Recruited to Sunfield, wanted Tier 2 automotive experience.

EDUCATION:

Muskingum College

B.A. in Business Administration / Management



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