Operational & Maintenance Leader

Seasoned, solution-oriented, and highly accomplished managerial professional with solid experience in strategic planning, organizational development, personnel training, and operations management. Proven ability to develop and lead effective and cohesive teams. Exceptional analytical, problem solving, and technical troubleshooting skills.

Independent Contractor 2013 – Current

Responsible for submitting estimates and designs while providing excellent service to the clients by understanding the needs and requirements while ensuring that the deadlines and budget are met.

Hayloft Property Management 2010 – 2013

Operations Supervisor

Supervised 12 employees and effectively managed all aspects of operations by directing operations for optimal performance. Reviewed and interpreted data, implemented appropriate changes in procedures to ensure continuous and efficient operations. Worked in conjunction with the Maintenance Department to apply consistent cost-saving techniques and designs for improved productivity and reliability. Assisted Regional Manager in developing operational strategies while providing guidance, coaching, motivation and direction to staff. Assumed an additional position as the Maintenance Manager for 13 months until that position was filled.

Results:

• Boosted moral by slashing “on call” schedule requirements to half and used regular maintenance personnel as on-site contractors to achieve maximum productivity.

• Instituted a Work Order System that tracked hours worked and coordinated the use of materials, equipment, and supplies while transferring equipment and personnel from one project to another as necessary to effectively track time and material usage.

• Established an Equipment Log to accurately reflect all property equipment, track schedules and methods for providing preventative facility maintenance services, identify resource needs and allocate resources accordingly.

• Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for facility maintenance.

• Coordinate inspections of repairs and assist with maintenance of the electrical, plumbing, mechanical, heating, cooling and ventilation systems as well as assist with general repairs in all property locations.

• Developed innovative solutions for make-ready process of vacant apartments while maintaining a professional courteous manner with all residents, vendors, contractors, and fellow employees.

Laurel Terrace Luxury Apartments October 2005 – September 2010

Property & Maintenance Manager

Accomplish organizational goals by accepting ownership and exploring opportunities to add value to the position. Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; and established competitive rental rates by surveying local rental rates, calculating overhead costs, depreciation, taxes, and profit goals. Continually maintain the property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services.