CHRISTOPHER RIFFLE

**** ******* ***** **** #***, San Diego, CA 92111 Cell: 619-***-**** - acco6w@r.postjobfree.com PROFESSIONAL SUMMARY

Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. S

KILLS

Business process improvement Change management Systems Development Life Cycle (SDLC) Mitigation plan development Data analysis Strategic planning Project management Installation of Hardware and periphal equipment Troubleshooting Secret Security Clearance

Results-oriented Requirements gathering Trained in security

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ISTORY 06/2011 to 12/2013Program Manager V

ALUTIIQ DIVERSIFIED SERVICES LLC – Anchorage, AK

Set up staff workstations with PCs, Macs, phones and laptops. Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions. Translated technical specifications into detailed product requirements. Tested and implemented new technology-based global projects such as Micorsoft Office 2007, Office 2010, SharePoint 2010. Delivered on-site IT and AV technical support for 3,000 staff. Established criteria for each milestone within the product roadmap as a means to measure developmental progress. Trained both internal and off-site users in repairing and resolving recurring issues. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Repaired and replaced hardware, including Desktop and Laptop workstations, 2950 and 3750 CISCO Servers Video TeleConference equipment Ordered necessary supplies and parts to repair malfunctioning hardware. 04/2007 to 05/2011Administrative Officer

US Navy – Yokosuka, Japan

Served as custodian of classified documents. Supervised teams in support of security and installation law and order operations. Tracked and filed administrative paperwork and personnel folders. Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents. E

DUCATION 1985 High School Diploma: General Studies

Elyria High School - Elyria, OH