Patricia Mansfield

* ******* ***** *****: 631-***-****

Selden, N.Y. 11784 acco3s@r.postjobfree.com

Career Overview

Objective: Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic,

professional demeanor, detail oriented and great initiative.

I am excellent working under pressure, able to multi-task and ability to work independently or as a Team Player.

Core Accomplishments

Capable of dealing with customers effectively by listening, identifying needs, quickly gaining trust and approaching complex

situations to resolving problems.

I implemented new policies that increased profit margins by tracking and cutting back miles on over time routes.

Prioritize tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-

departmental use so all was completed on time.

Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.

Professional Experience

Lifestar/Response Corp 2010 to 2013

Customer Service/ Coordinator

• Speaking with representatives: Nursing Homes, Hospitals, & Private customers. Confirm type of transportation

needed/Ambulance, Ambulette or Courtesy Vans.

• Verify: Insurance using Emdeon/Epaces and debited credit cards. Determine Diagnostics, Doctor, times, facilities & dates.

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and

development. Update patients address, phone numbers and all other pertinent information on a daily basis.

We Transport, Inc 2008 to 2009

Dispatcher/ Clerical

• Supervising and daily phone contact, monitoring routes to assure all Special Needs Patrons are being safely

transported according to all rules.

• Data entry, filing, resolving problems. Heavy interaction with parents, schools, and office staff.

• Review, examine and change routes to reduce over time hours of drivers and enter all working hours of drivers in

computer for payroll.

Suffolk County Dept. of Social Services 2007 to 2008

Temp./Medicaid Eligibility Dept.

• Answered phones, handled messages, directed or assisted new/existing clients with questions or problems.

• Scanned, labeled and filed all cases as well as those that were sent out to Albany.

• Running the daily office computer print out.

Bay Shore Stg. & Whs., Inc 2007 to 2008

Administrative/Dispatcher

• Daily phones and computer updating of drivers, shipments and locations.

• Data entry and filing of completed Bill of Ladings.

• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

• Systematically increased office organization by developing more efficient filing/documenting system and customer

database protocols.

Phase III movers, Inc 2003 to 2007

Office Administrator/Dispatcher

• Improved communication efficiency as primary liaison between departments, clients and vendors.

• Supervising and delegating sales representatives with maps, names and locations of potential customers.

• Scheduled and improved routing efficiency that increased revenue.

• Designed program in Excel to monitor miles traveled and fuel bought in states to pay Dot Taxes

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