Melissa Garza

**** ******* **** *** **** CA, ****8 Cellular 408-***-**** Email accnz3@r.postjobfree.com

Professional Summary

Self-motivated individual with seven years of professional work experience. Seeking an

opportunity to gain and utilize knowledge with the objective for advancement in an established

Organization. Self ability to readily adapt to change and exceed expectations. Capable of

managing multiple priorities and meeting excessively high demand deadlines without

compromising quality.

Education

California State University, San Marcos 2009

Bachelors of Science: Kinesiology-Pre Physical Therapy

Santa Barbara City College 2005

Associates of Arts: Liberal Studies

Skill Highlights

Extraordinary organizational skills

Detail oriented

Staff supervisory and management

Strong leadership and interpersonal skills

Dependable and thorough

Effective written and verbal communications

Problem solver

Certifications

Certification in BLS and CPR

Protected Health Information

NextGen Software

EHR/EMR Medical & Practice Management Software

Advance MD Software

Health Insurance Portability and Accountability Act

Professional Experience

Medical Staff/ Systems Coordinator

PLANNED PARENTHOOD MAR MONTE September 2013 - Present

o Collect, review, submit and track credentialing applications

o Track state licenses and DEA certificates for all licensed staff, notify staff of their upcoming

expiration dates

o Process and track Medicare enrollment for providers and clinics

o Process applications for and track National Provider Identifiers (NPIs) for providers and

locations

o Maintain accurate lists of CPSP and CHDP providers

o Respond to questions about credentialing from affiliate providers and staff and from plan

staff

o Maintain the accuracy of NextGen Master Files/Databases: Providers, Locations (including

Satellite Sites) and linking Payers to providers

o Create and update NextGen “Resources” for the purposes of scheduling providers;

o Verify NextGen user names and rights for clinic staff starting to use NextGen

o Assist the Director of Services Information Technology Training and Implementation with

projects as assigned

o Assist the NextGen reporting team with projects as requested

o Provide support to NextGen users as appropriate per the support matrix

o Assist in maintaining the accuracy of the Medi-Cal Managed Care & PPMM Contracts

Manual

o Coordinate the information needed to communicate with plans, track member numbers, and

credential our providers

o Maintain access to on-line Health Plan eligibility for affiliate staff requiring it

o Assist Director of Contract and Business Development with projects as assigned/requested

o Coordinate and distributes as appropriate Certificates of Liability Insurance at the end of

each calendar year

Health Services Specialist

PLANNED PARENTHOOD MAR MONTE October 2010 - September 2013

o Provides direct service in all health center areas: family planning, special procedures,

prenatal, general medicine, and pediatrics

o Completes patient intake, screens financial, medical, and social history with correct

documentation in patient NextGen Electronic Medical Record

o Prepares clients for exams and assists in exam rooms and procedures

o Assist license providers with out-patient special procedures

o Supervises patients in clinical recovery operations room

o Coordinates referrals and authorization, schedules clients for follow-up family planning or

other appropriate services

o Perform various lab work including venipunture

o Collaborates with other colleagues in a team environment to help the health center run

efficiently each day

o Supports affiliate in training all new hired employees

o Ranked exceptionally high in patient satisfaction overall for all health office

operations

Patient Service Representative

OMNI MOTION, November 2009 - July 2010

o On-call rehabilitation team member delivered equipment to patient’s residence and or

skilled nursing facilities

o Evaluate and measure post surgery patients for CPM devices, cryotherpy and other

specialty orthopedic rehabilitation equipment.

o Instructed and demonstrated all equipment protocols to patients and or care taker to gain

the best rehabilitation outcome

Administrative Assistant, Customer Service

EXPRESS COMPANIES, INC. September 2009 - September 2010

o Assisted Training Department in coordinating corporate client contracts for various health

and safety classes.

o Process, recruit, and certifies qualified health and safety instructors locally and nationally.

Managed monthly community safety training classes.

o Monitor instructor equipment and materials inventory shipped and received. Create and

utilize Excel spreadsheets of national instructors, previous clients, and department data.

Enter bill charges for business trainings and products.

o Product sales and marketing knowledge of all health, safety and first aid products. Create

invoices, process orders, shipping claims, and returns.

o Operate electronic fax, email, and telephone as majority means of communication.

Communication with customers, vendors for product shipments and sales

Front Desk/Receptionist

SHARP AND CHILDRENS MRI CENTER LLC, February 2007 - August 2009

o Handled multifaceted clerical tasks (e.g., high volume phone calls, scheduling, data entry,

filing, records management and billing)

o Managed in/out patient appointments,

o Prepare patient protocol paperwork for Radiologist review

o Obtained and released dictated patient reports and ensured the delivery of premium

service to all patient and staff

o Quickly became a trusted assistant known for positive attitude, flexibility and high-quality

work

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