*** **** **** ******

Chicago, IL *****

773-***-****

accny5@r.postjobfree.com

A professional with over 15 years of strong customer service, organizational, analytical and interpersonal skills. Excellent communication skills, which

allow me to build rapport, and drive resolutions for customers and co-workers. Able to multi-task in fast paced work environments and handle a variety of

challenges and responsibilities with creative problem solving skills.

LA Fitness

General Manager/Senior Sales Manager June 2013-Present

• Designed and promote activities that satisfy customer demand and generated revenue.

• Monitored the hiring, training and scheduling of all gym level associates.

• Educated and mentored gym associates.

• Properly delegated, monitored and evaluated specifically assigned responsibilities of fitness and sales team.

• Provided and maintained the highest level of customer service in a high volume retail environment.

• Provided effective decision making regarding customer service issues.

Fitness Formula Club October 2012-May 2013

Front Desk Associate

• Checked each member into the gym using the proper check-in procedures.

• Registered all guests into the gym using proper registration procedures.

• Provided security and control to the front door area of the facility.

• Monitored check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. .

• Ensured that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.

• Responded immediately to member requests, inquiries and concerns.

Northwestern Orthopedic Institute, LLC Feb 2009 – Dec 2011

Inventory Control Clerk

• Managed 1.6 million in clinical and office supply inventory levels for major orthopedic clinical practice

• Liaison with purchasing agents and supply vendors

• Researched vendors and maintain alternate availability for products

• Monitored inventory levels via computerized inventory tracking system

• Designed and develop manuals and inventory lists to assist medical staff in usage of inventory and internal fulfillment process

• Received and distributing of stock throughout the company

• Assisted Administrator with vendor contract negotiations

• Coordinated incoming/outgoing courier services packages distribution

Everest College June 2004-Feb 2009

Lead Massage Therapy Instructor

• Provided students with the skills necessary to succeed in the massage therapy field

• Maintained a teaching assignment each module

• Planned course instruction based upon approved syllabus/outline provided to ensure course content, learning objectives and medical terminology

• Distributed a copy of the module calendar to all students at first class meeting

• Designed, administered and graded examinations

• Actively maintained student retention by keeping accurate daily attendance records, calling absent students, recording absentee information in a

roster after each class meeting, and communicating any attendance concerns to the Program Chair or DOE

Foot Locker July 1997 – June 2004

Assistant Manager

• Accountable for managing all day to day operations of retail store

• Achieved targeted productivity sales and profitability

• Interviewed and trained new employees

• Managed store financials and payroll

• Motivated, trained and developed all store employees

• Conducted performance reviews for employees and provided improvement feedback

• Delivered exceptional audit results

• Liaison with District Manager

Robert Morris University Graduation- Summer 2013

Associate in Applied Science Degree, Major: Exercise Science

Contact this candidate