Charles J. Thomas

***** ****** **** ** ****, TX 77449 281-***-****

PROFESSIONAL PROFILE

Ten years Management experience within the restaurant, sales, and telecommunication industry with

increasing responsibilities in personnel management, inventory control and program development.

Decisive team leader with ability to resolve conflict, improve morale and produce productive

relationships with customers and staff.

Proven ability to effectively train work force, increase efficiency, and develop strategies to attain sales

goals within a fast-paced environment. Ability to compile, prepare and maintain P&L statements, budgets

and cost controls in regards to food, beverage, production and labor goals.

EXPERTISE

Sales

Directv: Commercial Sales Account Manager, Houston, TX

Experienced, highly motivated sales manager with the ability to drive consistent increases in

sales revenue, bottom line profits, and customer satisfaction, appreciation and retention Proven

communication, networking, customer service and negotiating skills. Well adept at determining

customer needs and delivering client–focused solutions to achieve higher closing ratios.

Experienced in all aspects of sales process from initial client contact to post-sale customer

service.

• Manage all aspects of the sales cycle from initial lead qualifications to the close of the sale.

• Generate sales leads through execution of aggressive cold calling efforts.

• Revisit old sales leads exercising a proven ability to overcome objection.

• Build strong relationship with new and existing customers.

• Maximize revenue growth and exceeded corporate goals and objectives.

• Manage purchasing reports to ensure products were shipped on time.

• Develop product knowledge and identified which products met client needs and preferences.

• Handled all administration functions for each sale.

• Managed client accounts and contact information

• Brought in to service the company’s top clients.

• Cultivated strong customer relationships.

• Ensured continuous client satisfaction and support.

• Handled customer questions, concerns and problem escalations.

• Analyzed weekly purchasing reports.

• Calculated all required re-stocking levels.

• Processed purchasing orders with corporate office

Project Management

Experience developing, implementing and managing complex projects within time and budgetary

constraints. An organized, detail-oriented, and conscientious self starter able to strategize and prioritize

effectively to accomplish multiple task and stay calm and thrive under pressure. Highly skilled listener

and communicator, able to access clients needs and convey necessary information with clarity and

enthusiasm Having the knowledge and abilities needed to perform a particular job role, such as

Enterprise Administrator, Server Administrator, Database Administrator, or Database Developer.

Management

Supervise up to 25 managers for quick casual fast food chain. Responsible for integrity of cash control,

annual reports, inventory control, profit/loss accountability and initiative for incentive programs. Sets

and achieves the highest standards on field management, employee experience, customer experience and

financial results.

Effectively maintains a balance between the results of the customer, the general manager and the

employee. Responsible for building a strong team through hiring, training and developing restaurant

managers, providing clear, consistent direction, and recognizing individuals and team contributions.

Consistently demonstrated strong leadership skills, in conjunction with commitment to operational and

training systems, as well as company, concept philosophies and people practices

Exemplary Accomplishments:

1. Opened ten restaurants from the ground up.

2. Designed and implemented two employee programs:

3. Employee-of-Month Program - motivates productivity through employee

recognition.

4. Speed of Service Incentive Program - increase order accuracy and customer

service

Decreased customer complaints by 60-70% due to increased efficiency.

5. Reduced employee turnover rate to only 10%, maintaining trained, proficient

workers.

6. Increased sales profit resulting from customer satisfaction and loyalty.

7. Consistently achieved 45-48 percent prime cost in 8 of 10 restaurants under

my wing.

8. Effectively ran multi 2 million dollar a year restaurants.

9. Managed construction of New pentagon building

10. Managed construction of new and existing cellular sites

11. Managed the update of new technology for 3g to 4g in DC, VA

EMPLOYMENT HISTORY

Directv- Houston, Tx

Commerical Sales Manager

Allegheny Industries- Mt Airy, MD

Project Manager

S.S. Kemp- Cleveland Ohio

Project Manager

Fatburger Corp- Pittsburgh, PA

Area Manager

CHIPOTLE MEXICAN GRILL - Akron, OH

Director of Operations

EDUCATION KENMORE HIGH SCHOOL Graduate (1995)

Restaurant Management Curriculum.

YOUNGSTOWN STATE UNIVERSITY Graduate, Bachelor’s (1996-2000)

Computer Science and Technology.

SOUTHERN OHIO COLLEGE Graduate, Associate (2001-2003)

Business Management.

CERTIFICATIONS

FOOD SAFETY CERTIFICATION (2007-Present)

Microsoft Certified IT Professional (MCITP) 2005

Project management professional (PMP) 2008

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